Angélica Luz Atlassian Team

Thank you for the details! I added more screenshots and changed the title of the bug. About the vote, you can find on the right side. Depending on the issue, sometimes it shows as "This affects my team" or "Vote":

Thank you for checking, Ronit. As there are no default values for the field, please check if there is an automation that sets this value. Go to Project settings > Automation. On this page, please confirm if there is an automation that edits the field approvers.

Hello Aoife, Thank you for reaching out to Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is…

Hello Muna, Thank you for reaching out to Atlassian Community! Although I would like to provide you a solution for this, currently, the mobile app doesn't have an option to view the dashboard and there is no release date for this feature to be implemented. There is a feature request suggesting the implementation for this…

Hello ak, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, we need more details about the project. Is this a next-gen or a classic project? If it's a classic project, can you go to your profile settings and disable Jira labs (new issue view)? After that, please test assigning…

Hello Ana, Thank you for reaching out to Atlassian Community! Checking the details of your site, I see that you are using two accounts. Your Gmail account is the site-admin, so you should be able to log in and access the Administration of the site. Another account is from your domain which has access only as a Confluence…

Hello Mitch, Thank you for reaching out to Atlassian Community! Testing using the details you provided, I was able to replicate the same issue on three different browsers and then searching about it, I found out that this feature was not implemented yet on the new issue view. There is a feature request suggesting the…

Hello Lauren, Thank you for reaching out to Atlassian Community! The old experience will be removed soon, but the site admins will receive notifications about it and also announcements will show in Confluence. We'll give you at least 6 weeks notice before this rolls out to your site, so keep an eye out for emails and…

Hello Ilya, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hello Joe, Thank you for reaching out to Atlassian Community! Next-gen projects are more simple than Classic ones and one of the features that would maybe allow the roadmap to be public is the "Browse Projects", but since the permissions are not available on next-gen, only internal users have access to the projects and its…

Thank you for the details and screenshots, Jose. When we use a date/time custom field in automation, it will add a static value that you must select. If we save an automation with no value in the custom field, it won't add anything, so that's expected. I see now on the screenshot that you are using Zendesk and the custom…

Hello! This screen is to add customers to a service desk project and not internal users. When someone is added as a customer, they will have access to the customer portal to create tickets and not internal access to work on tickets. If you need to add customers, that's the right place, but if you want to add internal users…

Thank you for the details, Mike. On next-gen projects, there are three types of status: ToDo (Grey), In Progress (Blue), Done (Green). The first column of the board will always be ToDo and the last one Done. All other statuses between those two will be In Progress. With that said, it's important that when closing a ticket,…

Hello @Chris Knowlton The Standard and Premium plan doesn't have limitation for notifications. Regards, Angélica

Hello Ronit, Thank you for reaching out to Atlassian Community! When the ticket is created with the approvers’ field already filled, probably the field is hidden from the portal and with a default value. To change that, you must go to Project settings > Request types > Click on “Edit fields” for the request type that has…

Hello Ann, Thank you for reaching out to Atlassian Community! Checking the domains associated with your site, both had no blocks or bounces on our side. Just to make sure that we are on the same page, are you referring to internal users or customers? I’m asking because I saw that your site also has Jira Service Desk. If…

Olá Giuliane, Obrigada por entrar em contato com Atlassian Community! Atualmente o Trello gratuíto possui um limite de 10 quadros de time. Quadros pessoais, cartões e listas são ilimitadas. Você pode verificar mais informações no link abaixo: * Preços do Trello Atenciosamente, Angélica

Hello Dan, Welcome to Atlassian Community! The Roadmap is exclusive for next-gen projects and now it’s possible to view it in a Confluence page as a macro. With that said, to configure the roadmap, change epic color, view the tickets to change the due date and any other change must be done directly in Jira since the macro…

Hello @Sigríður Magnea Björgvinsdóttir Welcome to Atlassian Community! Using the details you provided, I changed the language in my profile to Íslenska and I was able to replicate the same issue on when viewing the System dashboard. I checked other pages and projects but didn’t see the issue. So, if you see it on any other…

Hello Shay, Thank you for reaching out to Atlassian Community! Reading the details you provided, I believe that the issue you are facing is related to a new bug, where the filters are now ordered by Starred date and not alphabetically: * Filters are not sorted alphabetically The bug was created today and is currently…

Hello Harry, Thank you for reaching out to Atlassian Community! Next-gen projects are independent of classic and other next-gen, so any custom field and workflow created on a project will be specific for that one. Also, the workflow can be shared between request types of the same project. When deleting a request type it…

Hi @Soumya Navaneeth and @jadams, Thank you for the details. I tested today again and I was able to replicate the issue. Yesterday I created two filters, one with my name and another one with the name of a project and it was ordered correctly. After checking your comments, I checked our support channel to find other…

Hello Kendra, Thank so much for sharing. It will definitely help other community members that may face the same issue. Hope you have a good day!

This error usually means that there are no more licenses available. By default, when adding a user, they receive a license, so if there are no seats available, they won't be added and the error will appear. To confirm that, please open the developer tools on your browser and send us the error that appears when you try to…

Hi Andrew, Welcome to Atlassian Community! I saw that you created a ticket with our support and they already add another user as org admin. In regards to your second question, it's possible to have more than one org admin. Usually, we only add the main billing contact as the org admin and then they can add site-admins to…

Yes, Mark is one of the site administrators. There are groups in the Administration section that only site-admins have access to. They must go to > Administration > Open your profile and add the group “Administrators”.

Hi there, Thank you for reaching out to Atlassian Community! I've checked the license and confirmed that you are using the Free plan, that's why it shows the message about the notifications. If you want to upgrade your plan, you need to go to > Administration > Manage subscriptions > Change > Select Standard. Regards,…

Hi @Alexander Dinchev Welcome to Community! To have a list of specific approvers it's necessary to use the "Single user" custom field due to the option to select a group. The "Multiple users" don't have this option, so I'm afraid that there is no workaround for that at the moment. Regards, Angélica

Hi there, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, we would like to know more details about the configuration of the macro. On the “Sort by”, are you sorting by the name of the “Title” column? Also, I would like to confirm if you are using the “Reverse sort” because I…

Hello Rupert, Thank you for reaching out to Atlassian Community! The new editor has many different macros and the info panel doesn’t have the same options as the old one, so currently, it doesn’t support images. There is a feature request suggesting the implementation of this ability: * [New editor] Add ability to add…