Angélica Luz Atlassian Team

Hello Jose, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, we need more details about the automation and the fields. Would it be possible to send us a screenshot of the automation rule? What is the purpose of the “Reporting time” field? What data does it need to receive? If…

Hello Soumya, Thank you for reaching out to Atlassian Community! Testing on my local site, I created some filters with different initials and the filters are ordered alphabetically on the sidebar under the Starred and also on Manage Filters’ page. Can you please click on “View all filters” on the sidebar to check if it…

Hello mwiggers, Welcome to Atlassian Community! Next-gen projects are independent of other next-gen and classic projects, so the custom fields, workflows, permissions are not shared between them. Currently, there is no option to clone or duplicate a next-gen project. There is an option to create a project with a shared…

Thank you, Wider. I tried to replicate the issue here by creating a template using markdown and wiki markup, but it works as expected. For us to try to replicate, it would be necessary the exact steps. If this issue is happening on this specific project, then it would be good to create a test ticket. If it won’t affect…

Thank you for sharing, Daniel. I'm happy that it works as expected now. Have a good day!

Hello Craig, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to clarify if you want to change the color of the title of a page or of the space. I want to confirm because the title of the space doesn’t have any option to customize the text and it has been like this for a while.…

Yes, it's possible. I created a board using a next-gen service desk project and it works normally. If you face any issue, please let us know.

Thank you for the information and for testing. Searching here I found that this issue is related to a bug where copy/past shortcut doesn’t work on Edge and IE. * copy/paste shortcuts not working anymore for file attachments in comment fields with Internet Explorer and Edge Please, click on “This affects my team” and also…

Hello there, Welcome to Atlassian Community! Checking the screenshot and the information of your site, I see that you are a user and not an admin. To confirm, I would like to know if you have access to > Administration. If you do, you can add users by clicking on Users > Invite users. If you still see the error, please…

Hi Daniel, I'm sorry if I was not clear on my previous response. To add the custom email you must be added to the group "Administrators". A site-admin must go to Administration > Users and add the group to your profile. You should be able to add the custom email if it wasn't for the bug, so now you must be a Project…

You can create more status on a next-gen board. The first column is ToDo and the last one is Done and all other statuses between those two are In Progress. So if you create a status called Triage, it will be ToDo and the next status will be In Progress, so I'm not sure if it will work for your use case. When searching for…

Hi @Michał Kukla The configuration for outgoing email is placed on the "Notifications" menu which is currently not available for next-gen. There is a feature request suggesting the implementation of this ability, which I saw that you already added a comment: * Outgoing email address configuration By default, new sites have…

Thank you for the information, Wider. Would you mind sharing a full screenshot for us to check where how is it showing and which view? Please, just hide the sensitive information and post here if possible. I'm asking because your screenshot shows a grey background and I tested here and couldn't replicate. Would it be…

Hello Gordon, Welcome to Atlassian Community! The Approvals feature was introduced days ago for Jira Service Desk next-gen projects, so it was something that I didn't test until today, so I added the approvals to a workflow and created a test ticket and the notification worked as expected. When using Jira, by default we…

Hello Stephan, Welcome to Atlassian Community! Reading the details you provided and testing on my local site, I believe that the best option, in this case, is to add customers to groups (migrating them to Atlassian account) or grouping them in Organizations. Currently, on the Automation, it's not possible to select a…

Hello Salih, Thank you for reaching out to Atlassian Community! To create a board for a Service Desk project, it's necessary to go to the Board's page. Boards are shown only on the Jira Software's project, so if we need to create one for Service Desk, the board will be linked to our profile and not the project. Please,…

Hello Rodrigo, Thank you for reaching out to Atlassian Community! Jira Service Desk Cloud has the option to add many different languages for the customer portal. For example, the default language of the project is English, and then you add Portuguese and Spanish to the project. If a Brazilian customer access the portal,…

Hello Marie, Welcome to Atlassian Community! When we add a user as an agent in a project it won't give them a license. The license is added to their profile if a site admin adds them on Administration > Users or if they are added to the project by the "Invite team" option. With that said, if the user doesn’t have Jira…

Hello Chris, Thank you for reaching out to Community! Just for us to better understand and help you with this issue, we need more details about the project and the steps the user is following. You mentioned that they can't use CTRL+V, are they able to upload the image normally by manually adding through the upload button?…

Hello Christel, Thank you for reaching out to Atlassian Community! When a customer creates a ticket or a participant is added, they can select if they want to disable or enable the notifications. The configuration you did is the only workaround for now, but if they go to the portal and click to disable the notification,…

Hello Kaviraj, Thank you for reaching out to Atlassian Community! Checking the details you provided, I believe that this issue is associated to a bug that happens when we copy a text from excel and paste on the "Search". So if a ticket is open and a text is pasted, it will attach an image: * Jira adds an attachment during…

Hello Daniel, Thank you for reaching out to Atlassian Community! When the notifications are not working for specific issues in a project, it's necessary to check if they are watching the issue. I see that your email is linked to a site that has only Jira Software, so if it's a software project, for the user to receive the…

Hello Ryan, Thank you for reaching out to Community! Request participants is a field available only for Jira Service Desk projects and not Software. On Service Desk, this field allows a non-licensed customer to see the ticket in the customer portal and also to receive notifications. On Software projects, since the user…

Hi @Jeanette Hamel Thank you for reaching out! I searched for blocks and bounces on your domain and found the error below that was affecting 7 email addresses: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1…

Hi @mairie, It’s necessary to go to your profile on https://id.atlassian.com/manage-profile/emai and not on sippro.atlassian.net. I edited my previous response with the direct link. You will see this page when accessing it: Please, give it a try and let us know how it goes.

Thank you for testing, Daniel. I searched for the errors and similar issues and I believe that you can’t add the custom email due to a bug: * Project administrators can't include or edit a custom email account in the email requests. Checking internally, I saw that you were not added to the Jira administrators’ group, so…

Hello Tony, Welcome to Atlassian Community! When we add a user to a site, the invitation expires between 4 and 14 days, so for those who the invitation is pending, you can see the date they were added and if it was more than 14, the invitation is not valid anymore. Currently, it’s not possible to filter the “Invitation…

Hello DonAnn, Thank you for reaching out to Community! It’s possible to create a quick filter for the epic color, but it won’t filter because Epics has its own panel on the left side and it’s not listed along with other issues in the backlog. On my local site, the JQL that worked to filter the epics by color (on the…

Hello @高橋_良成, I see that this question is related to the other one that you raised here in Community. * What is the different between pages and blog posts? Why doesn't whole blogs export? If you have any other questions regarding this matter, please let us know thought the other question. Regards, Angélica

Hello there, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to know if you can access the Project settings > Details and click on “Delete project”. Is the issue happening when you click on the option to delete? Please, open the developer tools on your browser and check if it…