Angélica Luz Atlassian Team

Hello Roderica, Welcome to Atlassian Community! I saw that your administrator created a ticket with our support about the same issue and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the…

Hello Su, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hello @이상미, Thank you for reaching out to Atlassian Community! As per the details provided, I understood that you would like to show only 10 tasks and then have a "show more" button to load more 10 tasks and so on, please, correct me if I'm wrong. If that's not the case, can you please give us more details about the option…

Hello there, Thank you for reaching out to Atlassian Community! The configuration of this field is directly in the portal, so maybe someone added directly in Spanish and it was not translated when the language was changed. If you are the administrator of the project, click on "Crear ticket" to be redirected to the main…

Hello Catrine, Thank you for reaching out to Atlassian Community! Searching the details you provided, I found out that this issue is related to a bug, where the email is correctly processed, but somehow it shows a duplicated entry showing also that it failed. * Permitted emails are logged twice if when they're picked up by…

Hello Alfonso, Welcome to Atlassian Community! When using Jira Service Desk, by default the email address is created to receive requests and it's not possible to disable that. If you don't want anyone to use it, the best option is to edit the email and add something that no one will figure out. Go to the Email requests…

Hi Sherrie, Thanks for reaching out to Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the…

Hello Arnis, Thank you for reaching out to Atlassian Community! When the description is not visible in the portal, it can be related to the Request type. Please, check the ticket and confirm if the request type is correctly filled. Also, weeks ago a new version of the portal was released and now the description and other…

Hello Artem, Thank you for reaching out to Atlassian Community! It's possible to allow customers to create their own accounts, so when they send a request, it will be created and the account will also be created automatically. For that, you need to change customer permissions. If you are using a classic project, go to…

Hello Rose, Welcome to Atlassian Community! When using a next-gen project, it's possible to add fields on the agent view by going to Project settings > Request types. On this page, select the desired Request type and drag the fields from the right sidebar and drop it under Context fields. If it's a classic project, go to…

Hello Amiram, Welcome to Atlassian Community! Testing using the details you provided, I was able to copy and paste the table normally. I tested using Chrome and Firefox on macOS. Is it happening for any table or a specific one? If you click on the top left corner of the table and use cmd+c and v, does it work? Regards,…

Hello Hoang, Welcome to Atlassian Community! Searching using the details you provided, I was able to find a thread from 2017 with a workaround to use the advanced mode to copy the subtasks when cloning a Task. Currently, it's not possible to do this automatically because there is no option to select to copy the subtasks. *…

Hello Sagar, Welcome to Atlassian Community! Checking the site your email is associated with, I see that you have two accounts: a Gmail and another one with a custom domain. Have you tried to log in directly on id.atlassian.com with this Microsoft account? I saw that this account is also associated with another site and…

Hello Janene, Thank you for reaching out to Atlassian Community! By default, when we create an issue in Jira, it will show the system fields and then we can show the custom fields selection "All" on "Configure fields". Currently, the only way to show custom fields without using the "Configure fields" is by setting them as…

Hello Selcan, Welcome to Atlassian Community! Checking the details of the site, I saw that you were able to log in today. Did you face any other issues when trying to log in on the past days? If so, can you share with us what was the error? Please, let us know if you have any other questions. Regards, Angélica

Hello Greg, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hello Bogdan, Thank you for reaching out to Atlassian Community! When we select to watch our own issues, it means that when we add a comment we will automatically be added as a watcher to receive future updates. Transitioning or adding/changing the assignee will not trigger the auto-watch, it will be necessary to update…

Hello Kai, Thank you for reaching out to Atlassian Community! When we link a Confluence space to a Service Desk project, customers and users added to the project will be able to see the pages of that space and also they don't need a license, since they will access the information using the customer portal. If you need a…

Hello Sven, Welcome to Atlassian Community! Testing using the details you provided, I was able to confirm that this feature is still not available for Jira Software. It only works for Service Desk and Business projects. There is a feature request suggesting the implementation of this option: * Add "Create Linked Issue"…

Hello Becky, Welcome to Atlassian Community! Checking the details you provided, I believe that this issue is related to a bug on the new issue view/next-gen where it's not possible to filter closed and opened epics to show on the dropdown list. * Done/completed epics appears in "Epic Link" field in the new issue view…

Hello @Mehmet Thank you for reaching out to Atlassian Community! Atlassian account is used as SSO for all Cloud products and searching here, I wasn't able to find anything regarding using Atlassian account for custom applications or non-Atlassian products. Also, there is no feature request suggesting the implementation of…

Hi @Anna Robinson Automation for Jira will be added to all Jira Cloud sites in the next few days, that's why it doesn't show on our Marketplace anymore. It should be added between Wednesday and Thursday (Sydney time). Regards, Angélica

Hello Sherwin, Welcome to Atlassian Community! Reading the details you provided, I'm afraid that currently, it's not possible to automatically create Confluence pages with activities made in Jira. From a ticket, it's possible to create a new article, but it will copy the title and nothing else. If you have any other…

Hello Ramesh, Thank you for reaching out to Atlassian Community! I see that you are a site-admin for three Free sites and none of them has 10 users. Can you please share with us what errors you are facing? If possible send us a screenshot of the error. For any Free site, you can upgrade to the Standard plan. Go to…

Thank you for the details, Mark. Can you please check on Jira settings > System > Outgoing mail to check if it’s enabled? Also, check on Global mail settings if the Email processor is On. Please, confirm if you are a watcher of the tickets you need to receive notifications.

Hello Karina, Thank you for reaching out to Atlassian Community! When a customer is added to the site, their account will be stored in Jira since it's a local account, that's why they won't appear on Organizations. To manage customers, it's necessary to go to > Administration > Jira Service Desk or > User management > Jira…

Hello James, Thank you for reaching out to Atlassian Community! I see that you opened tickets with our Customer advocates and they are helping you with this request. As mentioned and also I confirmed, there are no blocks on your domain, so you should receive notifications. Please, make sure to whitelist our domains and…

Hello Gideon, Thank you for reaching out to Atlassian Community! When we add a new product to our site, by default all new users will receive a license for this product or administrators automatically receive a license as well when adding the group site-admins or administrators, for example. To fix this, it's necessary to…

Hello Alex, Welcome to Atlassian Community! Checking the details you provided, I believe that you are using a next-gen project, that's why you can't find the option mentioned in the documentation. To confirm if it's a next-gen, go to your project and on the bottom left you will see the information: If it's indeed a…

Hello Mark, Thank you for reaching out to Atlassian Community! Checking bounces and blocks for your domain, I found out that some emails were blocked by the following error: 550: 550 5.1.1 ...@... Recipient address rejected: ... in relay recipient table I removed those blocks for 96 different email addresses, so it should…