Angélica Luz Atlassian Team

Hello Ezequiel, Welcome to Atlassian Community! Jira Cloud sites are independent, so when e create a project it will be specific for that site and the only way for this project to be available on another site is by exporting and importing a backup. Currently, it's not possible to link two or more Jira sites and merge…

Thank you for the details, Benjamin. Jira is not able to recognize when someone is in a group and automatically give this person permission to comment on issues. There is a feature request suggesting the improvements for this: * Allow JIRA ServiceDesk to Identify an Email is a group mail Please, click on vote and watch to…

I'm happy to help, Philip. Everything you said is correct. Also, if someone is created as a customer and then they are migrated to an Atlassian account, they will log in as an internal user and not as a customer anymore.

We still don't know when the bug will be fixed since it will depend on the priority. Please, check our Bug Fix Policy for more details. To vote and watch the bug, you must be logged in on jira.atlassian.com. If it doesn't work, please try using an incognito mode.

The permission scheme was already added, it's not the same as the classic projects because it's not a separate menu, but you can configure the permission for the role. Also, on classic projects, there is no specific permission for boards, but it's possible to hide issues using the Issue security (also not available for…

Thank you for the details. Please, open the developer tools on your browser and send us a screenshot of the error that appears when you try to open the queue.

Thank you for the details, Rajesh. Since you are not receiving notifications from Jira and there is nothing blocking the notifications on our side, I'd suggest you talk to your administrator to confirm if you have permission to the ticket and in the project. You may also check your profile in Jira and confirm your…

Hello Catherine, Thank you for reaching out to Atlassian Community! When we create next-gen projects we can choose if the access will be Private, Limited or Open. If the projects are Open, all old and new users will be able to access the projects to create and edit issues. If the project is Limited, people will be able to…

Hello Siva, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support and they were able to identify that the backup was generated without attachments, that why it had 1.5 MB instead of 1.8 GB as it supposed to be. I'm sharing this information here in case other community members…

Hello Chris, Thank you for reaching out to Atlassian Community! The new editor is the Markdown and when pressing enter/return it will start a new paragraph. This is the default and at the moment it's not possible to configure that for Jira or Confluence. There is a feature request suggesting the implementation of this…

Hello Bob, Welcome to Atlassian Community! Next-gen projects are very simple compared to Classic ones and there are many features that were not implemented yet and one of them is the Board Settings where we were able to customize the board. There is a feature request suggesting the implementation of this ability: * Add…

Hello Nitin, Thank you for reaching out to Atlassian Community! Since the Atlassian account was introduced some years ago, administrators can't manage users' accounts anymore. With that said, users can choose if they want to let their profile picture, full name, email address and other information as public or private. I…

Hello @[deleted], Welcome to Atlassian Community! Testing adding 30 items on a checklist, I was able to see that the scroll bar shows on the right side on the browser only, not on the card. Can you please let us know if it shows the same as I mentioned? What browser are you using? Have you tested using another one?…

Hello Philip, Thank you for reaching out to Atlassian Community! When we add a customer or they create their own accounts on the site, it won't create an Atlassian account, that's why they can just use the email and password instead of Login with Google or SSO if using SAML. Customers' accounts are indeed stored locally…

Hello Tire, Welcome to Atlassian Community! You are right about the configuration, for now, we can keep the project closed and manually add customers or open it to everyone and allow customers to create their accounts. Currently, it's not possible to whitelist domains for public sign up. There is a feature request…

Currently only How-to and Troubleshooting are available and it's not possible to add more templates. There is a feature request suggesting the implementation of this ability: * Additional custom templates for KB article creation Please, click on vote and watch to receive updates about the feature.

Hi @AptivUX2, I'm glad that I could help! I saw that you created a new question specifically for the database location and Andy already replied. If there is anything else we can help with, please let us know. Regards, Angélica

Thank you for the suggestions Remy and for sharing the screenshot. I agree with you that it may be really confusing when creating new tickets. Usually, when a feature is added on a system field as the Request type, it's not possible to disable or enable what will show. Based on your reply, I created a feature request…

Hi @Pat Ryan Currently, there is no information if it will be added to Jira soon. There is a feature request suggesting the implementation of this ability: - Give Agents permission to create Reports Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi @Rojan Koc The article is live and available for you to share with your customers. - Jira Service Desk Cloud - The complete guide for Customers Thank you again for the idea and I hope the guide helps you. Have a good day! Regards, Angélica

Hello Nikhil, Welcome to Atlassian Community! When a customer replies to a notification and it creates a new ticket instead of adding a comment, it means that the customer doesn't have permission on the ticket. This usually happens when someone that has permission forward the notification to another customer and the…

Hello @IGABNBPMO, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, please share with us the information below: * Are you the only user facing this issue? * Are you able to access the queue on other service desk projects? * Is this a classic or a next-gen…

Hello Philippe, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support about the same issue and the resolution was to set the “Should customers receive JIRA notifications?” to Yes. The configuration can be found in Jira settings > Products > Configuration. I'm sharing this…

Hello Felix, Welcome to Atlassian Community! On next-gen projects, there are not many permission settings. With that said, if a user has a license and needs to work on tickets, the permissions will allow them to view boards and other features, it's not possible to prevent that. Currently, there is no workaround for that.…

Hello Dmitry, Welcome to Atlassian Community! When we disable the email updates on our profile, it will affect email and browser notifications. Currently, it's not possible to choose where you want to receive notifications, so I would suggest to turn on notifications and create a filter on your email to delete or move Jira…

Hi Daniel, Welcome to Atlassian Community! Automation for Jira is now being integrated into Jira instead of being a separated add-on. It's was rolled out for some sites and others still didn't receive the updates, so if you use more than one site, it may look different. As you mentioned, it should show on Project settings…

Hello @ll.xavi.1967, Welcome to Atlassian Community! There are two options to change Trello language. You can change it directly on the board, by clicking on your Profile picture > Change language. If the option above is not available, it means that you are using an Atlassian account, so the language can be changed on your…

Hello @Rajesh_Reddy Welcome to Community! I didn't find anything specific for your email, but for the domain, there were many bounces: 550: 550 [internal] [oob] The recipient is invalid. Take your time to test and let us know if it works. Regards, Angélica

Hello @Wout, Thank you for reaching out to Community! The bug is on the "Short therm backlog" status, but we still don't know when it will be resolved. For now, you can use the workaround posted on the bug link: As a workaround, for now, we've found that if you use the Jira macro in Confluence to add the Jira ticket to the…

Hello Tom, Welcome to Atlassian Community! When we edit the PDF layout, it will take effect when we use space exports and not single page export. With that said, currently, it's not possible to let a page without a title or export it without this information. There are no feature requests suggesting the implementation of…