Angélica Luz Atlassian Team

Hello Răzvan, Welcome to Atlassian Community! It's possible to create more than one Organization. Please, access the link below in order to create a new one: * https://admin.atlassian.com/o/create It was mentioned on this feature request because previously this option was not available. To create new sites, you must access…

Hi Marcin, The migration will be in the coming months, we are not sure when, but I don't think it will take a year. All the rules will be migrated, it's not necessary any action from your side, you don't need to worry about that. Regarding the feature, we also don't know what improvements will be added. I found a feature…

Thank you for the details. Checking similar cases, it seems that when a customer is actually an internal user (without a license), this issue will happen. If this customer was migrated to the Atlassian account, the workaround is to add them to "People" instead of "Customers". Please, go to Project settings > People and add…

Hello Matthew, Welcome to Atlassian Community! When adding links to description, currently, there is no option to configure it to open on a new tab. There is a feature request suggesting the implementation of this ability: * external links to open in new window Please, click on vote and watch to receive updates about the…

Hello Sergio, Thank you for reaching out to Atlassian Community! When using a Classic project, it's possible to change the renderer of the Description field and it may cause issues with signatures. If you are indeed using a classic one, please go to Project settings > Fields > > Find the field Description > Click on…

Hello @김동언, Welcome to Atlassian Community! Thank you for the details. As a test, I would like to ask you to clear the browser cache and cookies. Also, can you test using chrome in incognito mode? If the same issue happens, would it be possible to test using Firefox? Regards, Angélica

Hello Giovani, Welcome to Atlassian Community! When using the queue, currently the ability to edit fields is limited to Status and Assignee. There is a feature request suggesting to add the ability to edit other fields within the queue: * Add More Options to Inline Edit Function in Queue Please, click on vote and watch to…

Hello Ronald, Welcome to Atlassian Community! For projects to be restricted to specific customers, it's necessary to set the permission to "Customers my team adds to the project". When the project is closed, only customers manually added by agents and admins will be able to see the project in the customer portal. For…

Hello Thomas, Welcome to Atlassian Community! As per the details you provided, I understood that you would like to add an email of a domain you own as the notification email, please correct me if I'm wrong. If that's the case, you need to verify a domain in order to change the notification email. Please, check the…

Hello Ines, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you are using the built-in automation in Service Desk or the Project automation (formerly known as Automation for Jira). Would it be possible to send us a screenshot of the rule? Testing here…

Thank you for the details. It's possible to restrict if the project is also restricted to these 500 users. If the project is public or open to anyone with an account on the site, anyone in the site will be able to see the knowledge base. To let the project restrict to only people added by admins, you must change the…

Hello Sergio, Welcome to Atlassian Community! When using Jira Service Desk, customers can create their own tickets by sending an email or accessing the customer portal and they will receive a notification when the ticket is created. Agents can also create a ticket on their behalf and it's not necessary to create an…

Hello Dominik, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know if it's possible to share with us a screenshot of where it shows both languages. Are you using the browser in German as well? Is it happening to other internal users? Please, send us…

Hello Dave, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they replied mentioning the name of the administrator for you to contact them. When someone is added to a site, only the site administrator can remove, so you will have to contact them and ask them…

Hello Mallikarjuna, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know if it's showing any error when you are trying to add the customer. If it shows a pop-up screen with an error or any message on the "Add customers" option, please share a screenshot with…

Hello Marcin, Thank you for reaching out Atlassian Community! For the built-in Automation in Service Desk, there are no limitations at the moment. The idea is that, in the future, this Automation will be removed from Service Desk projects and only the new Automation (old Automation for Jira) will be available. Just for you…

Hello Aslesha, Welcome to Atlassian Community! For customers to have access to pages in specific space in Confluence it's necessary to link the space to a Service Desk project. When a space is linked to a project in Jira, customers will be able to search for the pages in the customer portal. For more details about this…

Hello Saraa, Welcome to Atlassian Community! For a project to be restricted the only configuration is the one you mentioned. It will be necessary to change the customer's permission to "Customers my team adds to the project". That's the only configuration that will make the project private. When a project is open, as the…

Hello Peter, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and it was already closed. Since the resolution was not posted there, feel free to share the resolution here to help other community members that may have the same question. Regards,…

Thank you for the screenshot, Peter. Your site looks different than mine. Are you using an add-on or browser extensions? I tested creating a new project on a site with the new top navigation bar and the menus and board look different. Would it be possible to create a new project just to test if it will look the same as…

Hello Reem, Welcome to Atlassian Community! When we need to share a ticket with someone that is not a user in the site, we can add them as Request participants, so they will receive a notification to access the ticket through the customer portal. The Request participants is a field available for any ticket in a Service…

Hello Will, Thank you for reaching out to Atlassian Community! When working on a Jira Cloud site, currently, there are no options to customize the project sidebar. There is a feature request suggesting the implementation of this ability: * Customize project sidebar Please, click on vote and watch to receive updates about…

Hello Thomas, Welcome to Atlassian Community! Next-gen projects are currently only available for Service Desk and Software Cloud. Cloud products don't have a version, so if you want to test, you can create a new site and it will already have the option to create next-gen and classic projects. *…

Hello Mattias, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to know if the progress bar that you mentioned is the one below: If that's the case, currently, it's not possible to see this information on the Roadmap. There is a feature request suggesting the implementation of…

Hello Luki, Thank you for reaching out to Atlassian Community! The projects on the customer portal are based in popularity and the sorting is cached (the cache timeout is 1 day). With that said, currently, it's not possible to change the order of the projects. Regarding the to show the Service Desk only for agents, it will…

Hello Phu, Welcome to Atlassian Community! Testing changing the language of my profile to "Tiếng Việt", I was able to replicate the same issue. Some of the information shows in English and fields or status shows with some different characters. Based on that, I created a bug: * Gadgets, backlog, status and other information…

Thank you for the screenshot. I believe we were not on the same page and now I understand the issue you are facing. Is this related to the Page properties macro? If so, there are bugs related to both issues: * Page Properties Report macro can't display content properly if the Page Properties macro is placed inside a Expend…

Hello Yvonne, Thank you for reaching out to Atlassian Community! The "Your work" page, currently, there is no option to customize it in order to change fields order or add/remove fields. There is a feature request suggesting the implementation of this ability: * Customization options for the the "Your Work" Page Please,…

Hello Marshall, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they already removed the notification limit for your site. If there is anything else we can help you with, please let us know. Regards, Angélica

Thank you for the information @eren There was a bug and it was closed recently, so I reopened to let them know that it was not fixed. - Next-gen roadmap export image on Safari fails to generate image