Comments
-
Hi Alan, firstly I apologize for not being in touch. We reached out to technical contacts and site admins for every impacted customer, as well as opening a support ticket automatically for them. We did learn that some customers didn't receive that for various reasons. If you do not have access to your open ticket, please…
-
Totally understand the frustration, we know this did not help. Part of our incident review will be going through the status updates and comms too, so this feedback will be a valuable input to that.
-
Hey Nic, thanks for the feedback, agree with you. On the details, I updated the text above to link to our just-published blog that has that deeper dive.
