J van Leeuwen Atlassian Team

Hi @ccwilliam - It sounds like you are running a version of Jira that didn't have the Jira Cloud Migration Assistant pre-installed. If the Jira Cloud Migration Assistant has not been preinstalled on your Jira server instance, you'll need to install it for that option to become available. You can install by doing the…

Hi @Tobias Harneit, I think what's happened here is that Workflow scheme [10002] had been previously migrated using Jira Cloud Migration Assistant, but then after that first migration run, it's likely that it was then deleted in Jira Cloud. Do you recall deleting it? Can you find it in the UI or is it now no longer there?…

FYI, this issue has been addressed in the latest version of the Azure templates. If you are still seeing this problem, please download the latest templates and attempt the deploy again. If you are still seeing issues after attempting with the new template, please reach out to our support teams for assistance. - Jennifer 

As of January 15, 2020, there were some changes made in Azure pipelines which changed the way the Maven Central Repository handled insecure communications over HTTP. It's now required that all requests are encrypted over HTTPS. This change broke the existing Azure templates. Our developer has already corrected this and…

Hi Dean, You'd need to remove the entire <p class>. See below: <p class="jsd-help-center-footer"> ${helpcenter.name}, powered by <a class="jsd-servicedesk-link" href="${atlassian.url}">Jira Service Desk</a>, sent you this message.></p> Once you delete this, the footer will be removed. You can confirm in the preview. Hope…

Hi Kumar, It sounds like there might be an issue with the workflow itself: * How are you triggering the transition? * Does this happen for all issues in the project? All projects that share the workflow? * Has this worked in the past? You may also want to enter a case with our support team so we can help directly. Cheers,…

Hi Kumar, Can you try running the Integrity Checker to see if this identifies any issues with the workflow? Jennifer

You're very welcome, @LarryBrock I hope you find an interesting tid-bit in there. I'd love to hear what stands out. The best way to recover from Summit blues is to prepare for the next one. :) Cheers! 

Hi everyone, A bit late for the OP, however, you can follow our KB: https://confluence.atlassian.com/jirakb/how-to-customize-the-login-gadget-225122084.html?_ga=2.236605320.884529875.1560883968-2109661131.1528827821, to customize the login gadget. Steps are as follows: * For JIRA 6.4 and above, the plugin file will be in…

Hello @raquel gatus - I wrote this KB: https://confluence.atlassian.com/jirakb/how-is-the-jira-average-age-report-calculated-967898701.html explaining the calculation. Hope it helps! - Jennifer

Here's the documentation you can reference in the future: How is the Jira average age report calculated :)

Hi @Jack Brickey - You're very welcome. Absolutely, it would! That's next on my list. :) Glad it was helpful, @Sanne van Tongelen ! Jennifer 

Hi everyone, I was able to find some information on how it's calculated: The Average Age Gadget displays a bar chart showing the average number of days that issues have been unresolved. For every issue, we: * extract the creation date and resolution date * iterate over a list of contiguous time buckets (configurable by an…

Hi Michael, A bit late but in case someone else stumbles on this looking for answer, here's what you need to do: * Go to Administrator > General Configuration > Advanced Settings * Hover over the current value and click to edit. * Set -1 value for the jira.newsletter.tip.delay.days See below for a screen shot of what it…

Hi Breno, A little bit late but posting this with the hopes that you were able to resolve this and the information will help someone else. This is a security feature of web browsers called Same Origin Policy. You cannot make an AJAX call to a URL that is on a different domain than where the JavaScript was loaded from (ie.…

This sounds super interesting! As a gamer myself, I'd love to hear/see what you are doing with this. :) Good luck with your next attempt.

Hi Jon, Assume you are using Jira Cloud - is that correct? There is an open feature request: JRACLOUD-69937 for this functionality to be added, however, it's not currently possible. Please vote/watch the request so you express interested and stay informed on the progress. Cheers - Jennifer | Atlassian Support 

Hi Chandra, The bug that error refers to is actually https://jira.atlassian.com/browse/JRASERVER-4539, however, this was resolved long ago so there may be an issue with the workflow itself. Some questions: * How are you triggering the transition? * Does this happen for all issues in the project? All projects that share the…

Hello Oskar, I hope this finds you well. I would recommend reviewing our KB article, java.security.cert.CertificateException: No subject alternative DNS name matching <hostname> found. It was written for Confluence but will also apply to Jira. This type of issue can have multiple causes, however, it's important that…

Hi David, Wonderful to hear! Hope you have a great day. - Jennifer

Hi @Steve Kamens - There is no direct way to do this in the Jira's API. If you have ScriptRunner, I'd recommend reviewing this community post that describes how you can do this with the apps functionality: How to get nested groups in Jira REST API Hope this helps! Jennifer

Hi @David Lee - It looks like you may have some issues on your database index. Note the error: (ERROR: index "chggroup_author_created" contains unexpected zero page at block 2 Hint: Please REINDEX it.)) Are you using Postgres? I would recommend working with your DBA to have them fix the index on the database side. If it is…

You're very welcome, Jagadeesh! 

Hi @Jagadeesh Karunakaran - Just to follow-up, I've added you as a Request Participant on the ticket number you mentioned. Please update the support request when you are able, and our support team will be glad to assist. - Jennifer 

Hi Jagadeesh, I happened to stumble across this post. Afraid, our support team doesn't regularly review Community Posts so likely wouldn't see this. Do you have access to the support request you mentioned? If not, you can request that the Reporter add you to the case so that you can leave a comment. That said, I've passed…

Hi Sushma, Do you have any scripting on custom fields or a third-party app that provides this functionality? You may be able to narrow this down by generating a HAR file and then grep'ing the HAR for 'onchange' to see which script is bringing this in. We don't believe it's default Jira behavior. It appears there you may…

Hi Jayakrishnan - A bit late, but it appears that this error is typically caused by syntax issues. I'd recommend taking a look at the following community post: Odd error while creating issue from REST. You may also want to look into using a JSON Builder like https://jsoneditoronline.org/ to help craft the JSON. Hope it…

Hello MP. A little bit late, however, I think that you are being affected by JRASERVER-59101. The work around is to setup a proxy and rewrite Access-Control-Request-Method header. Please see the bug report for more details. I believe that this post in our Community could also be of interest to you:…

Legna, Portfolio uses the concept of Issue Sources in Portfolio Plans. This tells Portfolio where in Jira your issues live. It sounds like the plan you are looking at is only using the one project as its source. If you'd like to see multiple projects in one plan, you'll just need to edit the plan and change the sources.…

Paula, I think the closest thing you'll find is the closedSprints() function. With this, you can do something like 'sprint in closedSprints()' and further refine with the Sprint ID, if necessary. There is some good conversation about this in topic in this community discussion:Show a list of issues from the previous sprint.…