Rachel Wright Community Champion

Hi @Ori Gabai , I'm not certain if your version is called "BuggyVersions" or you have a custom field called "BuggyVersions". Either way do either of these JQL query formats get you the result you're after? * fixVersion in (BuggyVersions) * fixVersion in (BuggyVersions, "Version 1.0") Hope this helps! Rachel Wright Author,…

Hi @David Carruthers , Plenty of us use Jira in this way, to track the entire process from conception to completion. And you're right, duplicating or manually moving data is no fun. I'd suggest starting with Jira's "Project Management" project template and then customizing the settings from there. Here's how to do it: *…

Hi @robert_tarver , thanks for your comment. There are a lot of free or low cost training and learning opportunities out there! Here are some ideas to get you started: https://www.jirastrategy.com/training/9-ways-to-learn-jira-administration Good luck and be well! Rachel Wright

Fantastic @Bill Sheboy - thanks for contributing! I love your idea to automatically update saved filters. I'm so used to doing this for users but not having to transfer filter ownership to myself, make the JQL update, and transfer it back is a huge time saver. I shall try this out instead. Thanks again!

Reposting a synopsis of the answer so @craig zimmerman can mark it as accepted. :) Together we found that the label of the "Issues" link in the admin nav menu was transformed to read "Tickets." The root cause is unknown, and I haven't seen Jira Service Management cause this to happen, but anything is possible. The…

Hi @Joe , you can use the standard "Filter Results" gadget and simply show the "Sub-Tasks" column. Here's an example: You can scan through the list visually and see that since DEMO-37 is crossed out ("resolved") then it's parent issue, DEMO-1, meets the condition you were trying to query for. Click the "..." icon on the…

Hey @craig zimmerman - thanks for the screenshot. That really helps. I see you have a "Tickets" option in the menu, which is non-standard. Did you somehow change the wording of "Issues" to "Tickets"? What happens when you click on that "Tickets" link? I'm betting that's the trouble. But let us know (and let us know how…

Hi @Ali Mahmoud , I'm not exactly sure what page/view your screenshot is from, but I'm assuming it's an issue screen where there are sub-tasks present? I was busy testing out what's essentially suggested…

Hi @Gopesh Sharma , I think you'll need someone from Atlassian to weigh in on whether what you've found is intended or not. I recently took the skillbuilder course for the ASB-150 exam (https://www.atlassian.com/university/certification/badges/exam-asb-150) and learned some additional things I didn't previously know about…

Hi @Giorgi Tsitsvidze , I can only respond to part of your question, so hopefully others out in the community can respond too. I can share that 130k issues and 100 custom fields is a very small number! I once had a server instance with over a million issues, many hundreds of custom fields, hundereds of workflows, and…

Hi @CyberSage , I think my answer is the same for your use case as I added for this question: https://community.atlassian.com/t5/Jira-questions/JQL-query-help-with-Initiatives-and-subtasks/qaq-p/1725998#U1726028 You can't do nested/joined/cascading/subquery (or whatever else you might call this) queries out of the box. You…

Hi @Joe , if I'm understanding your correctly, you're looking for some kind of "nested" or "cascading" JQL query, right? ("Find issues that are related to other issues, where the other issues have a certain status.") If so, there's no built in way to do this. There may be a way provided by an app from the Atlassian…

Hi @craig zimmerman, there are no settings to disable this menu item, so I'm guessing it's either that app you mentioned recently installing or some weird browser-specific behavior. Can you try disabling the app to see if the menu comes back? After that, can you try a different browser type and see if there's any change?…

Thanks for confirming @Chase Wilson! And thanks @Monique vdB for the follow up too!

Hi @Monique vdB , your "Jira Core collection" naming update made me wonder: Is it true that the new name for Jira Core in Cloud only is now Jira Work Management but in Server and Data Center it will remain named Jira Core? Thanks for the info!

Thanks for tagging me @G subramanyam ! Hi @Rob Smith, there are lots of great answers already posted by folks who are faster typists than I. :) I always did what you're after using the .CSV import feature, as @Trudy P Claspill suggested. If you use CSV, import as a Jira application admin (not as a Jira user) as the…

+1 for "Ye Olde Communitye Releyse Nottes"!

Thanks for the feedback and the kudos @G subramanyam ! Yes, a new book edition is on my "to do" list. There's so much new information I can't wait to include!

Thanks @Jayesh Baviskar I'm glad to help!

Terrific event! Yay Summit...er...Team21! It's gonna take me many years to update the Jira custom field that stores this in my brain.

Hi @abbas baman , thanks for adding the gif! Can you try adding the field to your "Edit" screen and then giving it a value in the issue? Fields that don't have values aren't automatically displayed. Try this and let us know if it helps! Thanks, Rachel

Thanks for that info, @Yura_Ch. I found an article explaining some of the logic powering this board. See: https://support.atlassian.com/jira-core-cloud/docs/work-with-boards-in-business-projects/ The above article says "If your project contains customized workflows, you might not be able to see your issues on the board.…

Hi @Jayant, it's great that your customer wants to streamline their configuration! I believe the Configuration Manager for Jira app can do what you're after. It's available now for Server and Data Center and it's coming soon for Cloud. See it…

Hi @Bozhidar Zhelev , I wouldn't call this a good solution, but it's an idea until something better is proposed! How about using the new Cloud automation to find the relevant articles with JQL and add a comment with the link to the article? Ideally, you'd use the built in linking feature to link the Jira issue to the…

Hi @Yura_Ch , can you add a screenshot of what you see? It might be that your results are filtered, but it's hard to tell from what we currently know. In the mean time, here's a screenshot of one way boards are filtered, in case this is the issue. Thanks for the info! Rachel

Hi @abbas baman , When you created the field, Jira let's you apply its scope to all projects and all issue types or limit what the field applies to. So first, check and see that the field is available for the desired project(s) and issue type(s). Next, check that the field is applied to the proper screens used by the…

Hi @Priyanka khare , Yes, it is currently listed as free for Jira Server in the Atlassian Marketplace. See: https://marketplace.atlassian.com/apps/5142/toolkit-plugin-for-jira?hosting=server For Jira Cloud, it's already built-in. No idea what/if there are plans for Jira Data Center. You could try asking Atlassian…

Hi @Jorik , I tested this in Jira Cloud and you're right, I was still able to edit issue fields. Yuck! I'm guessing it has something to do with the inline editing feature. I was able to block field editing with the "jira.permission.edit.denied" property instead, however, comments are not blocked, so I think is of limited…

Hi @Jorik , I don't think I have the entire solution to your problem, but the first thing I would try is to see what the impact is of disallowing editing on the final workflow status. I've used this many times in Jira Software but haven't tried it yet with the intricacies of Jira Service Management. To try it, open your…

Hi @Vic Salemme , Does a JQL query like this one achieve what you're trying to do? key in (PCIENT-275, PCIENT-276, PCIENT-277) order by key asc Let me know if I misunderstood what you're asking for. :) Thanks, Rachel Wright Author, Jira Strategy Admin Workbook