Rachel Wright Community Champion

Hi Chuck, While we're waiting for a programatic solution, how about using standard naming conventions to order your filters? As a quick example: PROJECT1: Bugs due this week PROJECT1: Stories PROJECT2: Whatever This way they will at least be listed alphabetically on the "Manage Filters" page and in dashboard gadgets. Also,…

Hi Kyle, Why not have your on-prem application connect to JIRA using the REST API? Here's a link to the documentation: https://docs.atlassian.com/jira/REST/cloud/. Also, you can connect applications through the "Application Links" feature. (Admin > Applications > Application links.) Here's the documentation on…

Hi Jodie, Here's the documentation for the linkedIssues() function: https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-functions-reference-764478342.html#Advancedsearching-functionsreference-linkedIssuelinkedIssue Format examples: * issue in linkedIssues(ISSUE-123) * issue in linkedIssues(ISSUE-123, "is…

Hi Anantha, I'd send this on to Atlassian Support. You can contact support from within your app (Admin > System > Support Tools > Get Help), by visiting https://support.atlassian.com/ and choosing your JIRA product flavor (Server or Cloud), or by visiting https://jira.atlassian.com. Good luck! Rachel Wright

Hi Kajal, I'm interpreting your "free" to mean, "available to accept work." This isn't the best thing in the world, but you can use the LACK of data in dashboard gadget to see this. For example, add the "Two Dimentional Filter Statistics" or the "Issue Statistics" gadget to your dashboard to show "assignee" data. If a user…

Hi Amol, Maybe I don't understand your question. There's a standard field called "Epic Link." It's a dropdown selection type of field that shows your Epics in the format: Epic name - (PROJECT-123). The end user can select the correct epic by scrolling through the list or simply by typing the epic name or the epic's ID. Can…

Hi Michael, Try the "cwd_user_attributes" table in the database. In the "attribute_name" column, look for values like: login.currentFailedCount, requiresPasswordChange, password.reset.request.expiry, and password.reset.request.token I'm no DBA, but here's a MySQL query I use to get all login related details: SELECT u.id,…

Hi Julien, I'm not sure exactly what you're asking. If you're looking for product icons and design guideline images, you can see those here: https://atlassian.design/guidelines/marketing/overview and https://docs.atlassian.com/aui/latest/docs/icons.html If you mean the avitars for issue types, end users can see them…

Hi Qi, can you use the presence of a resolution in your check rather than a list of statuses? Also, can you create a group for your list of users? Try something like this: project in (PROJECT1, PROJECT2) AND resolutiondate > startOfWeek(-7d) and resolution changed by membersOf("your-group-name-here") and resolution is not…

Hi Jason, It takes a little while to get used to the terminology. Yes, you're right, a task is an "issue." * An “issue” is an individual item in JIRA. Issues are used to request new projects, features, report bugs and log tasks. * A “project” is a collection or a container of issues. But a project in JIRA is not…

Hi Ofira, I won't pretend to say I understand the crazy logic that must be involved in the move process! I can't answer the "why" of your question, but in lieu of that: Have you thought of making the "Found in Version" field not required (in your Field Configuration) just for a minute while you complete the move? I often…

Hi Alan, I'm stuggling to remember the details, but I seem to recall once I had a sprint that was associated with the wrong board too. I found this by looking in the database table that stores the sprints. My table is called "AO_60DB71_SPRINT." There's a column called "RAPID_VIEW_ID." I think that's where I noticed the…

Hi Bas, I don't know of a way to get to this data from the UI. As you noted, it's only shown at the bottom of issues indivudually and in the activity stream. If you were using JIRA Server, you could get transition data out of a database table called "OS_HISTORYSTEP." Since you're using JIRA Cloud however, the only option I…

Hi Eitan, I think JIRA is great for tracking work at both small companies and large companies! The licensing is per user. So each user that will login to see data and use the software will need an account with a unique username. Each username represents one user. If a user leaves your company, you can make them an…

Hi Francis, I setup a feedback proccess in JIRA, but it's a bit different than what you described. Here's what I did: 1. When the requested work is completed, the issue gets automatically assigned back to the reporter and goes into a status named something like "Verification." 2. The reporter (who is now also the assignee)…

Hi Keith, The fact that you're thinking hard about his now, and not years into your JIRA configuration is great news!! That puts you way ahead of most of us. :) The time to create a new project is when you need a different set of project-specific settings, like Permissions, Notifications, or Components (tagging,…

Hi Anthony, I don't have the exact answer you're after, but I can share that JIRA already logs a "Creator" in the background. This became available around JIRA version 6.2. This is helpful for a scenario like: I create an issue on "behalf" of another user. JIRA would record my username as the "Creator" and whatever value I…

Hi Joey, I don't know of a built in way to do this, especially because sometimes a user's password isn't even stored in JIRA. (It may be fetched from LDAP, Active Directory, or a third party authentication service like Google Apps or Atlassian's Crowd.) But, there's an "updated_date" field in the cwd_user database table…

Hi Vineela, You should be able to order in the JQL query itself and/or by clicking the column headers in the dashboard gadget (results view, not edit view.) Also, I know there are some columns you can't sort on. The "Links" column is an example. I think we need more information. If the above doesn't solve it, can you…

NICE! I really love the "automatically watch anything I participate in" option. Thanks!

Hi Indeni_PJ, I'm not sure if this will answer your question, but I have something for you to check. What if you change your project's permissions so a user is required to login before creation? Take a look at your project's Permission scheme. Look for any instances of "anyone" or something that would indicate broard…

Hi Rose, How about with a database query? Here's a MySQL one you can adapt to your needs: SELECT u.id, u.display_name, u.user_name, u.email_address, u.created_date, u.active, a.attribute_name, a.attribute_value FROM cwd_user u, cwd_user_attributes a WHERE u.id = a.user_id ORDER BY display_name ASC Try limiting the results…

Hi Corey, I know you said "without a plugin" but I don't know of a way without one. Check your Manage Add-ons page. (Admin > Add-ons or yourjiraurl.com/plugins/servlet/upm.) See if "Suite Utilities for JIRA" (sometimes also listed as "JIRA Suite Utilities") is already installed. It's there in my Cloud instance however, I…

Hi Ashish, I don't know if there's a limit on the number of custom field selections, but I'd want to test the performance of a field like that, to make sure it doesn't slow the loading of the create screen, for example. Maybe someone else from the Community can respond with more info about option limits? As far as labels,…

Hi Ignacio, There's a (JIRA Server only) add-on in the Marketplace with a feature that handles redirection when users aren't logged in. I have not tried this add-on myself, but it's on my personal "to review" list. It's called "Prevent Anonymous Access" and is found here:…

Hi Anders, How about creating a simple web form on some server you own and using JIRA's REST API to create new issues and push information from the form submissions? Here's a link to the API documentation: https://developer.atlassian.com/jiradev/jira-apis Hope this helps, Rachel Wright

Hi Dale, Can you tell us more about what you're trying to accomplish so the community can propose some implementation options? In the mean time... Don't Make My Mistake I'll tell you that moving issues between types in a project, as part of the standard process, was the worst mistake I ever made in JIRA! My scenario was…

Hi Ewa, First, I'm assuming that the project you're trying to create in includes the issue type you've changed. (In other words, the problem isn't that you're not seeing the issue type at all, it's that you're seeing the old name and old icon, right?) Assuming this is correct, have you tried a reindex? I haven't personally…

Hi N R, You can certainly use JQL (JIRA Query Language) to find issues where the status was changed recently. Your query would look like this: status CHANGED AFTER -24h. More info on queries like this one is available…

Hi Eduardo, I think we'll need more information to answer your question. First, what is the query (filter) powering your board? We need to figure out what in your filter is letting that issue hang around. Go to the board and click the "Configure" (JIRA Server) or "..." (JIRA Cloud) button at the top right. (You'll need to…