Martin Runge Community Champion

Hi @Jo Tuazon Welcome to the community! 👋 Have you ensured that you are also a Space Admin in Confluence for the "IT Support" space you are trying to link?

Hi @Kathy Dickason, To block Jira Filter Subscription emails based on the Summary, you need to go below the event layer and access the Mail Queue directly. Consider intercepting the MailQueue and removing items that meet your criteria before they are sent to the SMTP server. Running a ScriptRunner Scheduled Job script…

Hi @Deven If you're using the "Import issues from CSV" option in a particular project's sidebar, please note that you won't be able to map the Issue Key there. To access the mapping option, you'll need to use the Global External System Import tool with Administrator rights.

Hi @Suleman Khan, Welcome to the Atlassian community. The exam and credential are designed to bridge the gap between technical tool knowledge and ITSM best practices and are less intense than the ACP-420 (Jira Service Management Administration) expert-level certification. It provides a comprehensive overview rather than…

AI is changing how our team and our customers work. We now ask developers to connect directly with customers whenever possible, so they can better understand what users need. This change has made roles less defined and has cut down on repetitive admin work for project managers and stakeholders. Although we are more…

Hi @Alex Cook Welcome to the Atlassian community! While the standard Jira Dashboard 'Calendar' gadget is limited to Date fields, you can achieve this with native functionality if you have the right product tier or are using Confluence: * My favorite: Jira Service Management (JSM) Change Calendar in the Premium plan is…

Hi @Prudhvi Raju Kanithi. Welcome to the Atlassian community. Has this issue been resolved since July 22, 2024? If not, here is a quick checklist of things to investigate: It looks like you’ve done a thorough job of narrowing this down. Since you’ve already cleared the browser cache and validated basic permissions, the…

To me, a vorboði isn't just a sign of nature waking up; it’s a lovely marker of time. It’s a cheerful Saturday morning when the windows are open, and the gentle hum of bumblebees from the garden softly drifts into the kitchen. But the most special 'spring-proclaimer' is inside: my three-year-old daughter helping me make…

Hi @Diallo I faced the same problem before and ultimately used the "Parent" field, since I couldn't rely on another third-party app for validation.

Hi @EDGAR EZDRAZ BAEZ DE LA PENA Welcome to the Atlassian community. As far as I know, standard Confluence tables don’t have built-in “if-then” logic or pop-up triggers. However, I do have two suggestions: * If your master table is just a list of projects, you can organize everything by importing the data into Jira and…

HI @Mitrol Welcome to the Atlassian community. If your workspace is on the Free Plan, no invoices will be generated. Invoices are only issued for paid Standard or Premium subscriptions. The main reason users can’t find their invoices is that Bitbucket Cloud billing is managed through the Atlassian Billing Portal…

My first major Atlassian Event was the 2017 Team Tour in Berlin, where I fondly remember chatting with Christian Koch, Simon from The Adaptavist Group, and Dom, who officially opened the event. Following that, the Atlassian Summit 2018 in Barcelona felt like the final piece that truly and happily made me an…

Thanks so much! I really enjoy being part of such a lively community.

Hi @M Chandra Shekar Before diving into complex automation, consider whether a Dynamic Quick Filter meets the need. Instead of creating a new filter for every component, you can create one or two filters that cover the most frequent use cases. The quick answer is no; Jira doesn't have a built-in "toggle" feature that…

Hallo @Esra Elif Varolgil Welcome to the Atlassian community. Willkommen bei der Atlassian Community. Deiner Beschreibung nach könnte das mehrere Ursachen haben. * Sind Rechtschreibprüfung oder Add-ons wie Grammarly oder LanguageTool im Browser aktiv? Diese könnten die Markierungen erklären und werden nur in deinem Browser…

Hi @blank, Welcome to the Atlassian community. When you are referring to the capacity planner in the Confluence data center, do you mean: * The Team Calendars Capacity View? This app (add-on) only allows visualization, not approvals. * The Advanced Roadmaps…

Hi @Neha Lenin Thank you for the update about this. I will look into this directly.

Hi @Danyil Chuhuievskyi Welcome to the Atlassian community. I'm sorry to hear the automation rules are currently stalled. When "Global" or "Project" rules stop firing, it is typically due to one of four common reasons: * Automation Execution Limits This is the most frequent cause. Depending on your Atlassian plan (Standard…

Hi @David Berclaz _Apwide_,Thank you for sharing your perspective. I value the vendor's honesty.Your observation underscores the need to discuss value. Asking “how does this app help us?” often shows that the main issue is underutilization, not pricing or licensing. During cloud migrations, teams often receive…

Hi @Silke To my knowledge, Confluence Databases currently do not support native cross-database aggregation, such as a "Master View." However, a workaround is to create a filtered view for each database that includes only tasks assigned to you. These links can then be embedded on a single page for easy access. 

Hi @Babar Brohi Welcome to the Atlassian community. This is a common challenge. Being able to see the real-time status of linked issues without opening each one is important for project visibility. Based on your comfort with different tools and what you need, here are four ways I like to approach this: * I usually rely on…

For me, it goes back to 6th grade. Our school library only opened on certain days, and whenever it did, I would head straight there. I spent my time searching through old BASIC programming books, carefully copying pages of code to take home. It felt like finding a secret language or stumbling onto a treasure map. It was…

Hi @Kent G Atlassian deactivates Free sites after 120 days of inactivity. Deactivated sites are stored for 60 days before permanent deletion. If within 60 days, they can restore the site. After 60 days, content is likely gone, but if the URL isn't claimed, you can create a new site with the same URL. Even on a Free plan, I…

Hi Camila, Welcome to the Atlassian community. We resolved this once by officially adding the Rovo app to the channel using /invite @atlassian Rovo, which allowed it to access participant metadata. Hope this helps.

Hi @Jorge Antonio Marquez Perez You can now use the new feature, Assets Dashboards: https://support.atlassian.com/assets/docs/about-assets-dashboards 

Thanks for pointing out the "Big Four" of prompt engineering: Context, Action, Reference, and Iteration. Since Rovo is uniquely powered by the Atlassian Teamwork Graph, your third point is actually Rovo's "superpower"!

Hi @Satyendra Dubey Usually, integrations are linked to just one "Owner" team. However, with Alert Policies or Advanced Routing, you can send notifications to many responders at once, making sure everyone stays informed and connected. The reason you're not seeing the alerts in the Application Support Slack channel or Jira…

Hi @Josh Babcock Welcome to the Atlassian community. To effectively sort your Jira search results with the API, just include the ORDER BY clause directly inside the JQL string instead of adding a separate URL parameter like &orderBy=. Your previous attempts haven't worked because the Jira REST API /search endpoint doesn't…

Hi @Mark Colonnese Welcome to the Atlassian community. Currently, Jira Product Discovery does not support direct text labels or data overlays (such as your business ranking number) within the bubbles in the Matrix view. The view is intended to maintain a clean visualization, with detailed information available in the side…