Martin Runge Community Champion

Thanks you for sharing!

Hello, Lianne Groot, Welcome to the Atlassian community. Historically, many background "Exporters", such as those used by Snowflake, Power BI, or Excel connectors, defaulted to the System Language or a hardcoded English (US) locale. With the recent "Improved performance and reliability for CSV exports" update, Jira has…

Hi Nuwan Naththandige, Welcome to the Atlassian community. Have you also defined the "JIRA_USER" variable? The pipe doesn't just need the token; it needs to know who the token belongs to. Also, the JIRA_API_TOKEN should be marked as Secured. If it is not secured, the pipe won't be able to "see" it during the runtime. Can…

Hi Emily, Unfortunately, Trello's native features don't support "import to update"; standard imports only create duplicate cards. To update existing cards from a spreadsheet, you could consider using a third-party integration. Trello Power-Ups like Crmble or Sheets by Unito can facilitate bi-directional data…

Hi @Si Scott You can achieve the desired subtask creation using several different approaches:* Create an automation rule that triggers when a specific story is created. This will automatically populate your "Release Preparation" and "Release Deployment" stories with the required subtasks. * Using Issue Templates…

Thanks, Katelyn, for the heads-up!

Thank you, @Amy Cheong! This update greatly enhances the Business project timeline by implementing roll-up features that save time, reduce outdated timelines, and improve decision-making. It enables leaders to trust that parents' views accurately reflect the underlying work, including hidden completed items, without…

As a young boy, I enjoyed spending time with the Boy Scouts - being outdoors, canoeing, camping weekends, and discovering a love for fishing with other friends.

Hi, I had the same Lego airport twice because my mum and grandmum didn't align for Christmas. Best thing ever to take off from one and land on the other, or build a two-terminal one.

Thank you for sharing @Kim Mooney

I continue to use my Technics SL-1200MK2 turntables every weekend.

In 2001, I was probably working on a Microsoft Server or providing training during my first job at Netcom in Bavaria, Germany.

Will there be a new post in 2026?

It was probably the usual "test ticket" in 2006, created within our Jira Bugtracker after its setup.

Glad to connect and follow back on LinkedIn: https://www.linkedin.com/in/runge-martin I have a newsletter that keeps us up to date every 2-3 weeks on the pulse of the Atlassian ecosystem.

Thank you, @Deeksha, for those great updates! I would like to see the Status Pages in JSM in Premium plans as well.

ACEs are especially meaningful to me. My career as an Atlassian Expert has been shaped as much by this community as by the tools themselves.What sets ACEs apart is the practical, firsthand knowledge shared within the community. Unlike standard tech conferences that may focus on sales, ACEs prioritize real people addressing…

If there is no user left with access to the Project or Repo, you can only open a support ticket as a technical issue and bug here: https://support.atlassian.com/contact/#/ 

Hi @Arafat Okkeh, Access to this Jira site is controlled by your organization’s Jira administrators. You need to be invited to the cisco-jira.atlassian.net site and assigned the appropriate product license (such as Jira Software or Jira Service Management) before you can access the board. I suggest contacting your internal…

Hi @Ash Moosa I truly value this article, especially the detailed prompt samples. The examples surpass generic AI advice and demonstrate practical, production-ready patterns that teams can quickly incorporate into their engineering practices. I particularly appreciate how the prompts address real-world issues, such…

Hi @Atul Setlur Thanks for sharing all that news. One key question: Are Jira Product Discovery (JPD) projects included in Atlassian Backup and Restore? Your article suggests they are, but the support page at https://support.atlassian.com/organization-administration/docs/what-data-is-backed-up-and-restored/ or…

I'm happy to be part of this community!

I’ve been a member of this community for a long time, but I realized I’ve never actually introduced myself! I’m Martin Runge, currently Head of Atlassian at XALT. I’ve spent the last 15+ years working across the Atlassian stack—from founding my own consulting firm to my current role. My heart really beats for ITSM and Jira…

Hi Pan Kr, are there any other users with access to the project and the repos, so you can verify your permissions? That would be the first thing I would check.

Hi Matthias, I recommend starting with one core designation that best matches your daily work and tasks on the Atlassian platform. Over time, these areas may expand as you naturally cover more topics. As your experience grows, you can easily focus more specifically on more. There are many resources available even without…

Hi Matthias,Since you already manage users, your first priority should be mastering Jira Cloud, which is the foundation of the platform. I recommend starting with the "Become an effective Jira admin" Learning Path, then building other admin skills, and working toward the ACP-120 (Jira Administration for Cloud)…

The pace of AI development is rapid right now, making it a full-time job to stay updated. We appreciate Atlassian's effort in quickly integrating GPT-5.2-Codex and Claude 4.5 into Rovo Dev. This significantly simplifies providing our teams with top tools without the hassle of integration. Well done!

I've been contemplating a specific play for Service Teams to suit the high-volume IT support context. Priority is often subjective: one agent may mark a printer issue as P2 because the user yelled, while another may mark it P4 as an error. This inconsistency disrupts SLAs and workload balance. I aimed to create a play that…

I appreciate the new onboarding feature, and I believe every site should utilize it!

Hi Amy, great small improvements. I appreciate the removal of the 3k item limit, which is helpful for larger teams and edge cases. Aligning filtering with software project standards greatly enhances usability. I also like the dedicated boards for each workflow, as they offer a cleaner approach for maintaining process…