Martin Runge Community Champion

Hi @Akane @Marc -Devoteam- is right; Jira might be running. A few things I would check on the machine: * Stop the service "Atlassian ..." under Services and set it to Manual so it does not restart. * Check Task Manager > Details and end any lingering java.exe or Tomcat process. * Look in autostart (Task Manager > Startup)…

Hi @Dori Burnett Certainly, you'll see not only me and @Arkadiusz but also many other Community Champions. I'm particularly focused on the (often small) contributions that help create a reliable platform and integrations for both our customers and ourselves. AI is "just" the magic on top ;)

Thank you @Andrew Kelly for the news. I definitely need to look at the Strategic Intelligence!

Hi @Nikita Welcome to the Atlassian community! Posts like this really help make our community feel warm and welcoming. The Atlassian teams and Champions are doing such an amazing job, and I genuinely look forward to seeing you around the forums. Don't hesitate to jump into a thread—you'll find everyone here is friendly and…

Hi @joanna_natial, Right now, your rule does one Lookup Issues and one Send email, so the whole list goes out to everyone. The email is not personalized per person; it just renders every issue the lookup found. To fix it, you need the rule to loop over each assignee and email that person only their own issues. Here is how…

Hi @james_parry Building on Gabriela's answer, I would quickly open Plan settings > Issue sources and confirm the source is your saved filter. Are those 30 completed items in the same project as the visible 70, or are they spread across more than one project? Cheers, Martin

Hi @R Far Welcome to the Atlassian community! The December 5, 2023 date marked the end of support for your specific 4.8.x version under the version support policy. It is not the end of the product. Fisheye and Crucible entered basic maintenance mode in 2020, which means no new features but continued security and bug-fix…

Hi @George Fraser From my understanding, the page reference showing up in some versions is almost always a content type conversion. If a page was later converted to a blog post, the older versions keep the page type, and the version where it flipped shows contentTypeModified as true. I would scan the version list for that…

Hi @Mahesh Khambadkone If Sourcetree gets stuck on a particular repository after recent file changes, it often indicates that its file status scanning is struggling with a large or cluttered working tree, typically from build outputs or dependencies that should be ignored. I recommend trying these steps in order: * Add the…

Hi @Kati Fanomezantsoa Welcome to the Atlassian community! I would run git revert -m 1 <merge-commit-hash>, in the terminal, then push from Sourcetree as normal. Sourcetree's Reverse commit cannot do this, because Git needs to be told which parent of the merge to keep. -m 1 keeps the branch you merged into and undoes what…

Hi @Santiago Trudy is asking about the space type and the way of sharing (direct form link, a portal, or a project link) for a good reason. Forms behave differently depending on where they live, so the space type tells us which path to follow. * In a Service Management space, the answers land in the request that gets…

Hi @NailBourne I would split this into two separate problems, since the registration loop and the clone failure have different causes. For the registration loop, I would check whether Sourcetree can actually write its account file. After you register, look in %LOCALAPPDATA%\Atlassian\SourceTree for accounts.json. If it…

One thing that is easy to miss is that Sentiment is a normal field. An agent (user) can overwrite the AI value manually, and the field is available in JQL. You can use JQL to build a queue and validate the AI against your own reading of the tickets for a few weeks before using it operationally.

Hi @Thais Sales Monteiro de Sousa I dug into this, and I didn't find a published breakdown of the model inputs, so here is what's confirmed and what I would infer from testing. The only official statement on inputs comes from the Atlassian beta announcement, which says Atlassian Intelligence uses "ticket context like the…

Hi @C0666379 Basic Auth for Jira Cloud REST calls needs an email:API token, not just the token alone. So the string to Base64 encode should be his Atlassian account email plus a colon plus the API token, for example boss@company.com:ATATT3xFf.... Encoding just the token by itself gives invalid Basic Auth credentials, which…

Hi @Richard Merced The issue is likely that TestRail's integration user lacks permission to change the reporter field or the credentials aren't being validated correctly. I would check two things. First, verify the TestRail integration user exists in your Jira Cloud instance and has at least "Change reporter" permission in…

Hi @Christian Maximiliano Vera, Welcome to the Atlassian community! Have you confirmed that git-flow is actually installed on your system? Try running git flow version in your terminal. If it errors, you'll need to install git flow first through something like Homebrew; then Sourcetree should detect it. Cheers, Martin

That's the kind of memories that sticks with you, isn't it? I have some memories with my younger sister where I was definitely the one causing the mayhem. You push a stroller down a hill thinking it's going to be fun, and it all goes sideways in seconds. The guilt hits different when they remember it decades later and…

Hi @Robert Nadon I would set expectations first: the Xray Cloud API key is not a permission scope. You bind it to a Jira user, so the key can see exactly what that user can see in Jira, no more and no less. All the real control happens in Jira. I would set up a dedicated Jira account for the consultant and implement an…

Hi @김민주 Have you solved it in the meantime? I would emphasize two key points here. The main problem is that Jira manages its own session tokens (JSESSIONID and atlassian.xsrf token) independently from Keycloak. As a result, when Keycloak's SLO (Single Logout) is triggered, Jira does not automatically terminate its session.…

Hi @Michele Bazzani How have you been solving this requirement? If you haven't already, consider revisiting ProForma since it's now free, which directly addresses your previous budget concerns. Because of your needs for multi-column layouts and embedded forms linked to custom fields, this change makes a big difference.…

Hi @K. David Ladage Welcome to the Atlassian community! I would start by checking if FY21 actually exists as a branch at the same level as your folders, rather than being a folder itself. Sourcetree sometimes displays branches and folder structures differently depending on how they're named on the remote. Here's what I'd…

Hi, I have not experienced any issues, nor have customers reported them to us.

Hi @Janaka Neranjan Let's begin by checking if those files are already being tracked in your git repository. If they are, and you'd like to stop tracking them, remember that gitignore alone won't do the trick since it only prevents untracked files from being added. You'll need to remove them from git first. The other…

Hi @Choon Keat Seet I'd lean toward this being a permission or space restriction issue. A few things to check would help narrow this down. -> Do you still have the right permissions to create pages there? Also, has a Confluence or Space Admin recently changed any permission settings or disabled personal spaces? Sometimes…

Hi @Petar Mihalović Welcome to the Atlassian community! I would check if there's a path mismatch or symlink issue, as the root cause is likely a storage mount or configuration pointing to two different locations that contain the same scripts. The error shows ScriptRunner is loading from both /export/storage/ and…

Hi @Jaanus T Welcome to the Atlassian community! I haven't come across an official Atlassian document that lists all the FileStatusFilter codes. Instead, it's a bitmask created from the git status flags used internally by Sourcetree (which is based on libgit2). It's not a simple reference table you can look up easily. To…

Hallo @Jannik Modrach Nein, wenn du dein persönliches Atlassian Konto löschst, werden dadurch nicht automatisch die Konten deiner Mitarbeiter gelöscht. Jedes Nutzerkonto ist unabhängig und mit einer eigenen E-Mail Adresse verknüpft. Da du aber Administrator und Ersteller der Organisation bist, solltet du vorher unbedingt…

Yeah! This will same so much work in automations and reduce friction and hopefully potential errors with not updated/recalculated fields.

Hi @Butch_Richards I would move the date picker inside the actual ConfiForms form, even if it stays visually hidden; something like sprintStartDateHidden, type date. Keep your HTML date picker outside the form and add a small JS snippet (in Custom JS or a macro) that listens for change events and updates the hidden…