Comments
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@Teja Vankayalapati here is a guide on adding approvals to your workflow https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
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Hi regarding your questions, > 1- remove the approval from Customer portal If the user is not an approver they would not see the approve and decline options. There is no way to hide it from the portal for the user is an approver. Perhaps you might add more detail on what you mean by "remove"? > 2- How can I trigger/set…
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Hi, Jira Service Management Cloud only support multi-user pickers. All the multi-user pickers should be showing in that list. Is Approver 1 perhaps a single-user picker?
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Unfortunately, there is no workaround that gets you 100% of what you're looking for. One of these two options might be an alternative. 1. New project option * Create a new software project using any project key. * Move all existing issues from the business project to the newly created software project. * Delete the old…
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@Nic Brough -Adaptavist- Thanks for the insight. From my observation when moving to another project type there are a few parts of the project that don't work correctly as the specific product features have not been configured by default (example: moving to Jira Service Desk there would be no queues, moving to Jira Software…
