Paulo Junior

Hi Mike, Something that you could do is fully migrate your Cloud instance to a clean Server one, then you can use the project import tool from the new JIRA server to your current one. https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup Best Regards. Paulo.

in Migrate from Jira to Jira - different configurations Comment by Paulo Junior March 2015

Hi there, That might be related to the filter you are using in the board. Could you tell me if the board shows data for a specific project or you have set a filter to it? Cheers, Paulo

in why does "done" not show "resolved"? Comment by Paulo Junior April 2015

Hi Cheryl, Currently, it's not possible to search for the Issue Key on Customer Portal. There is a feature request regarding this functionality https://jira.atlassian.com/browse/JSD-1330 I would suggest you to vote for it, in order to increase it's visibility to our Devs. It's already set as "To do" and is expected to go…

in Add issue number to title of Customer Portal request Comment by Paulo Junior March 2015

Hi there, Currently there's no way to make it work as you want when answering to an email. The possible workaround would be writing a new email instead of answering to it. Just make sure to use the issue key on the subject field Kind Regards

in Service Desk Email Response Parsing Comment by Paulo Junior March 2015

Hi there, I believe that this is an expected behavior. JIRA will not send 2 emails for the same action. Regardless if one is due to notification and the other is about the comment. Anyway, you can set JIRA to not notify you about comments under Project Administration > Notifications. There, you can remove Project Lead from…

in Project lead does not receive "... commented you" mention notifications Comment by Paulo Junior May 2015

Hi Kevy, It's not possible to disable the rich text without disabling the wiki rendering, however, to stop inserting headers on comments when trying to switch to other tabs, you just have to click outside of the comment box before. Kind Regards, Paulo.

in Ability to Disable Rich Text Comment Editor in Jira Cloud Comment by Paulo Junior March 2015

To add plugins to a JIRA instance, you must be either Technical or Billing contact of the same. I would suggest you to ask your Technical contact to either register you as a Technical too or to add the plugin for you. Best Regards, Paulo.

in How do I link Atlassian accounts/IDs? Comment by Paulo Junior March 2015

Hi Jens, Something that might be of your interest, in case you don't want to have so many boards, is configure swim lanes: https://confluence.atlassian.com/display/AGILE/Configuring+Swimlanes Swim lanes allow you to have a more tidy view of the board, based on certain parameter.

in We have customers who have several websites, what is the right way to set them up? Comment by Paulo Junior August 2015

Hi Jens, A good aspect about JIRA is that you can settle thing is multiple different ways and have good result in all of them. From what I could read, in my opinion, if you want to manage epics apart from each other (even if they are from the same customer) then I would suggest you to have one project for each site. This…

in We have customers who have several websites, what is the right way to set them up? Comment by Paulo Junior August 2015

Hi Charlie, Sorry, but unfortunately there is nothing we can do regarding this since JIRA Cloud and Stash are two completely different products. The users database is stored on Cloud and the Stash one is hosted on your server, there is no way to connect them. Cheers, Paulo

in How to connect Stash to JIRA OnDemand for User Management Comment by Paulo Junior May 2015

Hi Radouane, Unfortunately this is not possible. The only connection that you can create between them is pointing each other through the application navigator. Cheers, Paulo Atlassian Support | Cloud

in Is there possibility to link Projects from cloud instance to another cloud instance Comment by Paulo Junior May 2015

Hi Craig, Unfortunately it isn't possible to be achieved. I believe that a possible workaround for it would be changing all disabled user names to communal one. For example, try renaming all of them to "Jon Snow". That way, you would know that everything created by a Jon Snow user would refer to a inactive user, even…

in How do I merge disabled users Comment by Paulo Junior April 2015

Hi Raymond, By default, JIRA doesn't notify users about their own changes. I believe this is what happening here. Let's perform a test. Go to your own user profile and set JIRA to notify you about your changes, then you assign a ticket to you. I hope that works. Cheers, Paulo

in Assign Automated Email Comment by Paulo Junior May 2015

Hi Nevra, As far as I know, that is not possible. Only enabling Anonymous access for that specific space.

in Since JSD users (customers) need to be added to Confluence, is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)? Comment by Paulo Junior June 2015

Hi Nevra, It's not even possible for you to have service desk customers included on Confluence, unless your customers are also JIRA Users.

in Since JSD users (customers) need to be added to Confluence, is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)? Comment by Paulo Junior June 2015

What about Activity Stream? https://confluence.atlassian.com/display/DOC/Activity+Stream+Gadget

in How can I see all of a user's recent activity? Comment by Paulo Junior June 2015

Hi there, You can set your service desk as restrict and manually invite users who you want to be access it. Please find the doc: https://confluence.atlassian.com/servicedesk022/setting-up-service-desks-for-your-projects/opening-up-or-restricting-access-to-your-service-desk

in Restrict customer access to a portal Comment by Paulo Junior May 2016

Hi Fadi, Currently there is no way to randomly assign issues between team members. The only possible option is auto assign all tickets to a certain user using a post function. Cheers, Paulo

in JIRA Service Desk Automatic Assigning Comment by Paulo Junior April 2015

Hi Carlos, I don't know if I got this right. Are you talking about Time tracking: https://confluence.atlassian.com/display/JIRA/Configuring+Time+Tracking or maybe estimation: https://confluence.atlassian.com/display/AGILE/Estimating+an+Issue Cheers, Paulo

in How can I add up the estimated hours by developer? Comment by Paulo Junior May 2015

Yes, you can use the timesheet report. Go to any project > reports > timesheet report. Just adjust the report parameters as intended.

in Is it possible to get a list of work log for a specific user in JIRA (pref. without plugins)? Comment by Paulo Junior June 2015

Hi there, For Cloud instances, you would have to open a support ticket at support.atlassian.com Cheers, Paulo

in How to export the list of all projects and users in JIRA on demand version Comment by Paulo Junior April 2015

Hello Paulette, Unfortunately, most add-ons aren't available for cloud instances. I would recommend you to check add-ons availability on Atlassian Market place.. To do that, please follow: On your instance, click on "Cog Icon" > Add-ons > Find New Add-ons. Look for the add-on on the search box. I hope that answers your…

in document management for jira ondemand Comment by Paulo Junior February 2015

The Agile board show the results of a specific filter. Try changing the filter to include other issues that you may want to see on your board.

in How to see tickets from other sprints on my agile board? Comment by Paulo Junior June 2015

Hi Tod, All the integration you can get between two JIRA Cloud instance is the ability to link issues to each other. Unfortunately there is no such automation as you want. That might be possible with some add-ons, but I'm not completely sure about any specific one though. I just heard Bob Swift has some integration…

in Collaborating between separate jira sites Comment by Paulo Junior July 2015

Hi Guy, There was a similar bug about sub-components that apparently has been fixed and is described here:https://jira.atlassian.com/browse/CONF-33179 I performed some tests and indeed the component column remains blank when issue has more than one component. Given that, I registered this behavior under this bug report:…

in Confluence Jira Macro shoes no components if the issue has more than one componentmultiple component Comment by Paulo Junior August 2015

The steps can be found here: https://confluence.atlassian.com/display/AGILE/JIRA+Agile+Labs Cheers, Paulo

in Step by step process on how to use parallel sprints Comment by Paulo Junior May 2015

Use the approach outlined here: https://confluence.atlassian.com/display/CLOUDKB/Restoring+a+JIRA+Cloud+Backup+into+a+JIRA+Cloud+instance It works your scenario as well (Server to cloud).

in This archive doesn't contains any valid attachments Comment by Paulo Junior April 2015

Hi there, Try creating a different .zip file for attachments only. You backup.zip file has to contain an "attachment" folder within it. Attachments.zip |__ attachments/ Then, during the import, select this folder for the attachments.

in This archive doesn't contains any valid attachments Comment by Paulo Junior April 2015

Hi Kelly, That is the new project navigation that will be released on JIRA 6.4. We hope you enjoy this feature! Kind Regards, Paulo.

in How does Atlassian have a board come up by default in Jira? Comment by Paulo Junior March 2015

I believe you just have to create a different group for each vendor you have and then assign the permissions accordingly on each project as well. Use this KB as reference: https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions Cheers

in Employee/contractor management in JIRA Comment by Paulo Junior May 2015

Paulo Junior Atlassian Team

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