Alastair Wilkes

Hi Goutam, sorry you're encountering issues logging in! Try using the primary email address on your account if you aren't already (we're updating that message to be clearer). If you still have issues, shoot us an email at support@bitbucket.org, and we'll get it taken care of. Sorry for the inconvenience!

in Problem in signing in to bitbucket Comment by Alastair Wilkes May 2016

Hi Keynan, Thanks for your question. We'd love to get some more info - would you mind submitting a support ticket via the portal? Thanks! https://support.atlassian.com/servicedesk/customer/portal/11 Alastair

in Why I see different UIs on different computers Comment by Alastair Wilkes March 2016

Not across multiple repos, but you can filter a specific repository's pull request dashboard with the "I'm reviewing" filter. Update We just released a new version of the dashboard that shows all pull requests you're reviewing. Check out the Bitbucket blog for more info:…

in Is there a way to see all pull requests that I am a reviewer on? Comment by Alastair Wilkes July 2016

Hi Murali, Your repository is secure. This message indicates that the author of the commit has not set their username correctly. It has no bearing on the authentication required to push the the commit to Bitbucket - in other words, it was pushed by a user who has permission to push, but that info just wasn't synced up with…

in How secure is my private repository. I see "This user is not recognised in Bitbucket." on one of the changes. What does this mean? Comment by Alastair Wilkes January 2017

Hi Gilberto, Thanks for your question! Don't worry, once you've upgraded your account to use Atlassian account, you will still be able to use Google auth to log in (using the Google auth account that matches the email on your Atlassian account). More broadly, Atlassian account will soon enable you to use one set of login…

in How exactly are you simplifying my login experience? Comment by Alastair Wilkes June 2016

Hi Erik, Bitbucket static sites are reserved only for yourusername.bitbucket.org; we do not support custom subdomains. As Robert suggests, Aerobatic is an option that provides a custom subdomain for your static site. Thanks Alastair

in team static website Comment by Alastair Wilkes February 2016

Update (June 8th, 2018): Please read the pinned comment on this topic's public issue for the latest status regarding SAML and Bitbucket. Update: SAML is now in public beta for Atlassian Cloud. Customers with JIRA/Confluence Cloud who have enabled SAML via site admin will be able to log in to Bitbucket Cloud using SAML…

in Enable SAML Comment by Alastair Wilkes March 2017

Hi Calvin, I believe "Update repository access" button on the groups page (under the "three dots" menu, top right) should achieve what you're looking for. You can read more about it here: https://confluence.atlassian.com/bitbucket/organize-your-team-into-user-groups-665225542.html Alastair

in Is there a way to give a new bitbucket user group access to all existing repositories Comment by Alastair Wilkes October 2016

Hi David You should be able to authenticate using your Bitbucket username and your Atlassian account password. Does that work? Alastair

in Bug: cloning via HTTPS broken after Atlassian account transition Comment by Alastair Wilkes September 2016

Hi Nam, Sorry you're experiencing issues! It sounds like the email address is associated with another Atlassian account, not a Bitbucket account. You can check this by trying to reset the password using that email address here: https://id.atlassian.com/login/resetpassword You can log in to that Atlassian account and change…

in Sorry, we couldn't change your email Comment by Alastair Wilkes September 2016

Hi Shaun, Thanks for your question. Yes, the 2GB limit per repo will still be in effect - however, hopefully Git LFS storage help! Check out more info here: https://confluence.atlassian.com/display/BITBUCKET/Future+Bitbucket+Cloud+pricing+plans and…

in Is there still going to be a 2GB repo limit Comment by Alastair Wilkes October 2016

Hi Dominik, If these steps are occurring, it sounds like you're trying to log in using an email address that is not the primary email address on your Bitbucket account. This is why it tries to create a new account (which is an experience we are working on improving, because it's confusing). Try using the email address that…

in Cannot log into my bitbucket account Comment by Alastair Wilkes August 2016

Hi Volker, The issue with the CAPTCHA on the Downloads page is an active issue we are working on fixing. Please follow this issue for updates: https://bitbucket.org/site/master/issues/13118/it-is-impossible-to-use-the-downloads Sorry about that! Alastair

in Sign-up CAPTCHA for BitBucket doesn't work in Firefox/Ubuntu Comment by Alastair Wilkes August 2016

Thanks Jon - first off, apologies for the issue signing up... and for making it difficult to file a bug report! We will take a look at this ASAP. Thanks for providing lots of useful info.

in Sign-up CAPTCHA for BitBucket doesn't work in Firefox/Ubuntu Comment by Alastair Wilkes July 2016

Hi Denys, Thanks for your question. They are not much different, actually: both types of plan are for groups of people who want to collaborate on repositories. A team plan covers all users with access to the team's private repositories. Individual plans exist for those users who want to collaborate with more than 5 users…

in What is the difference between an individual and a team plan? Comment by Alastair Wilkes November 2016

Alastair Wilkes Atlassian Team

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