Ollie Guan Community Champion

Hi @CathyX Zhao , Welcome to the community! Rovo is an AI assistant from Atlassian that connects to tools like Jira and Confluence, so you can ask questions in plain language, quickly find the right information, summarize long content, generate or rewrite text, and even let smart agents help automate routine work. What is…

Hi @刘旭杰 , Trello enforces a limit, but the exact number is not publicly documented. If you exceed this, automations may be throttled or delayed. https://support.atlassian.com/trello/docs/butler-quotas-and-limits/ To protect our systems and prevent strain on Trello’s resources, Trello also currently limits: * The maximum…

Accepted the Closed Beta！

Hi @cassie.he , 500 Errors being experienced by Trello users. Subscribe to Updates: https://trello.status.atlassian.com/

I’ve already registered — hope I can catch the first train!

Did I make it to the shortlist? Looking forward to some Rovo swag!

Hi @Kevin Lee , * Go to Project settings > Features. * Find Backlog and toggle it ON. https://support.atlassian.com/jira-software-cloud/docs/enable-the-backlog/

I had the pleasure of meeting @Geoff Mether _Togetha Group_ @Yong Yang during the Team on Tour event in Hong Kong about two weeks ago. It was a wonderful gathering where champions from three different locations came together!

Hi @Kevin Lee , Backlog is only available for certain types of projects and boards in Jira. If your project is a "Business" project or a "Team-managed" project without backlog enabled, you won’t see the backlog tab. Next Steps * Check if your project is a "Software" project and uses a Scrum or Kanban board. * If not,…

Hi @Rachel Ballman , Only billing admins/contacts can access invoices. If you’re not the billing admin, ask your admin to download the invoices for you or add you as a billing contact. https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/

@Yong Yang I would like to nominate @Yong Yang as our Atlassian legend! @Yong Yang is the Atlassian partner in mainland China and the leader of the Hangzhou Atlassian community. He organizes quarterly offline gatherings, providing valuable social and learning opportunities for Atlassian users in mainland China.Just last…

Hi @三好 遼 , You must complete the following steps before you can delete the organization. step 1 : Remove All Product Subscriptions step 2：Remove All Domains and Apps step 3：Wait for Retention/Deactivation Period step 4：Delete the Organization…

I have submitted a support request for you, an Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Hi @Randy , Your emergency recovery key doesn't work or you've lost it You’ll need to recover access to your account if you don’t have your emergency recovery key or it doesn’t work. If your account is managed by an organization, speak to your organization admin. If your account isn’t managed by an organization, you can…

Hi @Sherpas , 1. If you cannot regain access, contact Atlassian Support directly * https://support.atlassian.com/contact/#/ * Select “Trello” and then “Account Login and email Issues” * Provide as much detail as possible 2. If you are part of an organization, your admin may also be able to help.

Hi @Arul Subramaniam , Yes, you can freeze (make sticky) the header row of a table in Confluence Cloud. BTW, The first row is the header by default or you can format additional rows as headers by selecting the row, right-clicking, and choosing “Turn into header row.”

i'm in 🙋🏻

Hi @Pro BunnyEra , 优先使用 Atlassian Cloud Migration Assistant (JCMA) JCMA 是 Atlassian 官方推荐的迁移方案，支持 Jira Server/Data Center 7.6 及以上版本，适用于你的 8.20.10 版本。 https://support.atlassian.com/migration/docs/jira-cloud-migration-assistant/ https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant 可能存在的问题与风险 * 问题：并非所有…

Hi @Amber Gu , 的确如你所说，建议使用VPN，或者联系中国大陆地区Atlassian合作伙伴来支持。 https://partnerdirectory.atlassian.com/?f_regions=apac&country=CN

Hi @Varun Shah , Could you please clarify what you mean by "create a ticket"? Did you submit a request to the Atlassian Support Team, or is this part of an internal workflow where you submitted the request to your own IT or support team?

Hi @hui li , 是第一次创建 Free Plan 站点失败么？一般来说是网络的问题，需要用VPN。

Hi @Bao Ha , Atlassian status page shows errors with Jira and JSM. Please subscribe to updates here. Investigating - We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues,…

Hi @Fiana Marsha Marentek , It looks like contacting support is the best option, I've set you up with them. Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Since the AWS outage on Monday, the community page has become significantly slower to load, but my Atlassian One site remains unaffected and performs as usual.

Hi @Mercy R , This error is a network/proxy issue, not a problem with your browser or Atlassian itself. It usually means that something in your network (such as a firewall, proxy, or VPN) is interfering with your connection to Atlassian's servers. What you can try: Try a different network Disable VPN or Proxy Clear browser…

Hi @Vivek Kandheri Manohar , Go to Atlassian Home. Click the blue Create button at the top of the screen. Enter a descriptive name for your project.

Hi @Heinz, Erik /Extern , Have you tried other browsers, or even the privacy mode of your browser? In some special cases, browser plug-ins may affect some shortcuts and cause conflicts.

Hi @Eric Roetenberg , Some groups—especially those not actively assigned to users, not tied to product access, or created by third-party apps—may not be included during sandbox creation or refresh. https://support.atlassian.com/organization-administration/docs/what-data-is-copied-to-sandboxes/

meeting notes

Hi @Jeremy Wood , You do not need an “Atlassian-wide” Enterprise plan. You need an Enterprise plan for each product where you want to block Shadow IT app creation. For example, if you want to block Shadow IT apps in both Jira and Confluence, both must be on Enterprise plans.…