Ollie Guan Community Champion

Definitely Forrest Gump for me! I never get tired of watching Forrest’s adventures—“Life is like a box of chocolates, you never know what you’re gonna get.”

Hi @Jéss , On a Free Jira Cloud site you cannot change the site URL (the xxx.atlassian.net address). Changing the URL is only available if your site has at least one Standard / Premium / Enterprise product: So you basically have two options: * Upgrade, then rename the URL in admin.atlassian.com → Products → Site settings →…

Hi @Maria Scotti , Another practical workaround is: Copy the page, clean it, then delete the original. Create a copy of the current page. Before publishing the new page, remove or mask all sensitive information (such as passwords) in the copy. Publish this new, “clean” page. Then delete the original page that contains the…

Hi @Rolf Breuer , In Confluence Data Center / Server, there is currently no built‑in fine‑grained permission to make attachments “view‑only” while preventing download / export / print. The permission model is: if a user can view the page, they can technically access (i.e. download) the page’s attachments, so the product…

My absolute favorite piece of swag right now is an F1-style baseball cap from the Atlassian Williams team – a gift my friend just brought back for me from the Australian F1 Grand Prix. I’m completely obsessed with it! I especially love swag that I can actually wear, and this cap is perfect: It looks great in photos and at…

Hi @Adesh Kokate , Secure Custom Fields for Jira (Security & Permission) is a good fit if by “data masking” you mainly mean field‑level security and hiding sensitive values from most users. With this app you can: Create secure custom fields and configure exactly who can view and edit each field. Make fields hidden or…

Hi @Cecilia Lin , As long as there’s no forced migration notice for your account yet, you can usually keep using it for now. In the short term, not much. Over time you’ll likely miss new billing features, see docs focusing on the new UI, and eventually the legacy page will be retired, so you’ll need to move at that point.

Hi @Manmeet Manethiya , On the Free plan you can’t rename the site URL in the UI; that option only exists if the site has at least one Standard, Premium, or Enterprise product. For a new empty site, the usual approach is to delete this site and create a new one with onezerozeroone.atlassian.net (if available).

Hi @Michael Green , Yes, you can, but it depends on which “Analytics” you mean and how exact you want the “last sprint” logic to be. With only Jira Cloud Standard native features: You can approximate “last sprint” by date + closedSprints() in a filter, then use dashboards and reports. You cannot have a purely dynamic…

Hi @Frisk , Even if Loom is just where you noticed the issue, the most important thing is to make sure nobody has access to your email account itself. 1. Secure your email account first (password + 2FA + login activity). 2. Check whether there is a Loom account under your email and secure or close it if needed. 3. Contact…

Hi @E_B_ , Recently Atlassian announced a new feature called Individual Capacity Planning for Jira, which is currently in Early Access: https://community.atlassian.com/forums/Jira-articles/Introducing-Individual-Capacity-Planning-in-Jira-Join-our-Early/ba-p/3161425 If this direction sounds relevant to you, I’d recommend…

Hi @Lauri Armstrong , It does look similar to another Loom issue we’ve seen where the mic/camera can’t be turned on. https://community.atlassian.com/forums/Loom-questions/Can-t-record-a-video-and-can-t-turn-on-microphone-or-camera/qaq-p/3183861 A few quick things you can try: 1. Try another browser and an incognito/private…

Hi @Diego Arturo Bustos Aponte , If you want to stay fully native (no marketplace apps / scripts), a practical way is to use Jira Automation to simulate a validator. You can configure a rule so that: * When a Story is transitioned to Done: * If it has at least one sub-task, the transition succeeds and nothing special…

Hi @junkilee , Downgrading or cancelling a paid plan does not automatically delete your Confluence spaces, but if the site was fully cancelled/deactivated, only Atlassian Support can check whether your data is still within the retention window and help with a restore or export. From the Community side we can’t see your…

Hi @Chris Picard , The issue you’re facing is related to how the Jira REST Java Client Library interacts with Jira Cloud after the GDPR / accountId privacy changes. This is essentially a developer / SDK integration issue rather than a general product usage question. I recommend posting your question on Atlassian’s official…

Hi @Ala_ Hussein , You’re using the free Jira Cloud plan, which only includes 2 GB of total storage. When that storage is full, Jira shows a warning and you can’t keep using it normally. To fix this, you must either: * Option 1 – Free up space (stay on Free plan) -- Your team is small or You don’t need to store many files…

Hi @Rick _김광열_ , Storage calculations are not always real‑time. After large deletions and emptying trash, it may take several hours (up to a day) for: * Storage numbers on the billing/usage page to update. * The warning banner to disappear.

Hi @Randy Ellefson , In Jira, “Feature” does not have a single, universal meaning. Atlassian uses the word feature in documentation (e.g. “new features policy”) to mean a product capability, but that is not tied to any specific Jira issue type. In your Jira project, Feature is just a standard issue type at the same level…

Hi @Ann Ward , A few things you can check: * Try another browser and an incognito/private window with no extensions enabled. * Confirm browser permissions for the site: Camera and Microphone are set to “Allow” and not “Blocked”. * Check your operating system privacy settings to ensure Chrome/Edge/Firefox is allowed to use…

BTW, Rovo should be able to give you some suggestions on this topic as well, so you might want to try having a conversation with it. What kind of suggestions would Rovo give? For example, it might: * Help you design a lightweight Jira project (or board) specifically for your personal day‑to‑day tasks, with a very simple…

Hi @Aimee Roddick _Walter_ , When you say Jira feels “complex” and has “too much overhead,” do you mean specifically for tracking work from a programme/project manager perspective, or also for breaking down tasks at the individual developer level? In our case, we usually don’t break down and track every minute of an 8‑hour…

Hi @Neha Manchanda , Based on the official description, Sprint Reviewer Pro can cover most of the basic “sprint review / retrospective assistant” needs you mentioned in that community post, but there are also some limitations.…

Hi @Kathryn Reddie , Do you mean that for the same page, different users are seeing different page tree structures?

To get this updated, you’ll need to contact your company’s Atlassian / IT admin and ask them to: * Update your name and organization in the identity provider they manage (e.g. Azure AD, Okta, Google Workspace, etc.), or * Change it directly in the Atlassian organization user management screen. Once your admin updates it,…

Hi @Nagarathna B , You can correct it by updating your Atlassian account details: * Go to https://id.atlassian.com/manage-profile/profile-and-visibility * Under Profile and visibility, edit your Full name (and any other details you want to correct). If you’re managed by an organization and can’t edit your name, you’ll need…

Hi @Jan , On the Free plan, if you don’t want to upgrade but want only one user to edit/delete issues: * You can’t configure permission schemes (no permission UI on Free). * You only have: * Site/organization admin * Project admin * Any old, preserved permission scheme (not editable). So the simplest non-upgrade solution…

Hi @Protune Automotive , Have you already tried accessing Trello using a different browser or an incognito/private browsing window (for example, Chrome Incognito or Edge/Firefox private mode)? If yes: * Were you able to log in to Trello successfully in any of those browsers or in private mode? * Did you see the same 403…

Hi @Janessa Drainville , I haven’t received any email or message about the results.

Hi @Kirti Rajput , Meetical Calendar for Jira (Microsoft 365, Outlook, Google) Microsoft 365 for Jira (Outlook Email, Teams, Calendar)

Hi @Marielle DS , It seems that your account is currently the only / last billing admin on a subscription or instance. What you need to do 1. Assign another billing admin first 2. Remove yourself as billing admin 3. Delete your account again…