Ravi Sagar _Sparxsys_ Expert

Chris, The steps looks fine. Do share your implementation, that will also help others. In case an event is not triggered by workflow transition you can also use Listener that doesn't rely on a post function. Ravi

JIRA Service Desk can be used in this case and well suited for any customer facing ticketing system. In case of JIRA Service Desk there is no limit on the number of users who can create tickets (usually your customers). The limit is actually on the Service Desk Agents who would interface with customers. In case of JIRA…

Ronan, This is currently not possible in JIRA. -Ravi

* Go to Issue Navigator and write JQL to retrieve the projects of your interest * Take a dump in excel * The excel will contain the fields like Assignee and Time Spent * Generate pivots on that data You can also pull this data from REST API: https://docs.atlassian.com/jira/REST/latest/#api/2/issue-getIssueWorklog 

A javascript code can be added in the announcement banner to let users resize the font size.

Danielle, In the Kanban board the issues are always added in the Backlog however you can write a JQL and save it as a filter to exclude some of the issues, then use that filter to populate your board. -Ravi

You can try YSlow firefox add to analyse the speed with details of what components are loaded for sub-tasks. https://addons.mozilla.org/en-US/firefox/addon/yslow/ As @Jobin Kuruvilla [Go2Group] suggested also take a look at the javascript console for any errors.

Hi, You can do this only by using add-on like Script Runner and writing groovy script else you can also try this using Java Script that will not allow the user to create the ticket until Reason is filled (little dirty but works). -Ravi

You can insert the following CSS in your announcement banner to apply custom color to issue collector tab. .atlwdg-trigger {background: red} Procedure to insert custom CSS 1. Just go to your Announcement Banner section and insert the following code. <LINK href="http://JIRAURL/includes/my_css_files/mystyle.css"…

Aaron, The default SLA in JIRA Service Desk are not based on dates but you can install "Extension for JIRA Service Desk" add-on to setup SLA based on date fields like Due date and other date type custom field. Ravi

Jason, JSD can be installed as a standalone JIRA application. It can be separate from your existing JIRA if it is already installed on the server. If you want to install JSD on the same JIRA instance then you can download the JIRA Service Desk OBR file and install it as an application within your existing JIRA…

Matt, In JIRA everything is an Issue, you can however rename it. Check here for translation: https://confluence.atlassian.com/adminjiraserver072/translating-resolutions-priorities-statuses-and-issue-types-828787752.html Check this link: https://answers.atlassian.com/questions/12097 Easy way with an…

Aditya, Yes you can. SLA is nothing but a field that show the time elapsed. You can always create a scripted field using Script Runner plugin to auto calculate a field. The JIRA Service Desk offers creating more SLAs easily and there are reports that help team take better decisions, but if you just want to have a field…

No it won't be attached in the email response but the email will contain the text that an attachment has been uploaded.

Hi Phil, * Go to JIRA Administration > System > Shared filters (under SHARED ITEMS) * Search the filter of the user by typing their name in the Owner * You can then Change Owner or Delete the filter. -Ravi

Hi Ced, Check your workflow, there must be a Post Function from Open > In Progress transition that assigns the issues to the current users. You can remove that post function. Also you can create a transition screen with the Assignee field that be used for this transition. That ways when moving the issue from Open to In…

Check the Post Function in the workflow. There is an option to "Trigger a Webhook". You can check that.

Carolina, Atlassian regularly releases updates that contains fixes and new features. There is already a good documentation of upgrade procedures online. Your internal IT team should do this themselves, in case of any issues with the application you can raise a support request on…

Rodrigo, Could be some issue with the database. Refer to this issue: https://confluence.atlassian.com/jirakb/unable-to-start-jira-due-to-protocol-violation-640352705.html -Ravi

Hi Sachin, It is simple. Go to the Field Configuration of your project and issue type. Look for the field - "Log Work". Change the Renderer from "Default Text Renderer" to "Wiki Style Renderer". -Ravi

In the Browse Permission of a project's Permission Scheme you can add a group, project role or individual user. Lot of people prefer giving this right to a Project Role like Users or Developers and then Project Administrator can add/remove users in the Project role to give access to the users without asking the JIRA…

Define the users in the customer list and set your "Request security" as "Only people on my customers list can raise a request". Rest of the users will get an error when they try to access your portal. It is not really disabling it but more like access controlling of your portal. Should work. Try. Unles you have a…

The snapshot will contains the current configurations of the source instance but when you deploy it for the second time on target instance then it will only add the new configurations.

Most of the information is easily available on the internet and on Atlassian official website but if you are looking for a single guide then books by experts can really be helpful and you would find everything in one place. It is difficult to find one book that suffice all your needs. The books referred above are by…

Are you referring to smart commits, where you can transition issues through commit messages? If yes, in that case you need to know the available workflow status which you can check by going to the Issue and clicking on the View Workflow (under Status). It will open up the workflow attached to that issue and you can check…

Exactly!

Manhnh, You can't you full restore to merge two instances. It will wipe the target instance. Let us say you want to merge A and B. * Take full XML backup of A. * Create all the A configuration on B either manually or using Configuration Manager add-on. This includes all the schemes, workflows, issue types, statues, custom…

Hi David, Unfortunately you cannot retrieve deleted issues in JIRA. If you have JIRA Administrative rights then you can change your permission scheme and remove the Delete issue permission from users. -Ravi

The other alternative is to use RefinedTheme for https://docs.refinedwiki.com/display/RTJSDS/Refined+Theme+for+JIRA+Service+Desk If you can do CSS yourself. Take a look here: http://www.glintech.com/blog/modifying-the-look-of-jira-service-desk-using-custom-css-nginx.html -Ravi

There is no limit. You can add as many as you want as long as you can manage them well. -Ravi