Ravi Sagar _Sparxsys_ Expert

Hi @Andrew Zimmerman Can you explain your use case a bit in detail? Using ScriptRunner you can create a behaviour to disable those values or split the custom field contexts and few more things as well with a custom script. Ravi

Hi @Chris_Whittle Go to the applications, where you will have an option to install Jira Service Desk as well. I hope it helps. Ravi

Hi @Sai Eranti Here is the link to the document. Ravi

Hi @daniel.frantz Jira Service Desk Portal is always mapped to a Jira Service Desk Project (not Jira Software). However if to fulfil service request you need to create an issue in development project, you can still do that by creating a linked issue. Ravi

Hi @PK Check the resolution of the issue. Is it resolved? Ravi

Hi @Mary Ann Nazzaro If your company is using server version then it makes sense to practice on server version. Fortunately you can easily install it on your local computer or a test environment. Just install the application files from atlassian.com and create evaluation license. For learning the official documentation is…

Hi @Adam Sheppard If you want to try the products then you can do that by selecting the product from the atlassian website. You can try it on cloud version or download the server version for evaluation. If you are looking for some help then talking to an Atlassian partner in your region would be much quicker. You can look…

Hi @Djinny If you are trying develop an add-on you can start here: https://developer.atlassian.com/ There are examples there for Jira server to get you started. Ravi

Hi @dileep kumar Features were same long back but not anymore. They are still very similar but not same hence 2 separate documentations. Ravi 

The hierarchies are global and the issue types will be mapped to it will be reflected in all the plans using it. Ravi

Hi @Hiba_Ganta Interesting. I don't have this new workflow editor yet in my instance. It seems like that option to show transition on the customer portal is not in this workflow editor? Also, in your instance is there a template for Next-gen Jira Service Desk as well? Ravi

Hi @Hiba_Ganta In diagram mode when you click on the transition there is a checkbox that says "Show this transition in customer portal". Try again and let me know. Ravi

Hi @Nitesh Madavi This page has plenty of information on email requests. Ravi

@jalalbarabadi88 Yes it is possible. Here are the steps. Details here. You need to have Jira Administrator rights. * Create 3 workflows of your choice * Create a workflow scheme and add these 3 workflows to it mapped to issue types of your choice * Associate workflow scheme to one or more project. I hope it helps. Ravi

Hi @manikandan_dhanaraj In that case you would need to create a new Screen Scheme for Epic. * Create a new screen called Epic (copy the existing one and rename it) * Add your new field to that copied screen * Create a new Screen Scheme called "Epic Screen Scheme" with the screen you just created above. * Go to your Issue…

Hi @Iro Karavasili You should be able to select other issue types when create a new hierarchy. Just map them to the relevant level. Ravi

Hi @Emily Fuller May be set a field when it happens the first time and perform the automation only when the field is not already set. Ravi

Hi @jira_admin_cu You can look into the history of the issues using ScriptRunner. Look for the change in Key. This page has a script. Ravi

You can use Components instead, if not used already.

Hi @Melissa Kaiser Share a screenshot of your project settings and workflow scheme that you just created with the new workflow.

Hi @Stephen_Hilditch Did you try starting the Confluence service as well?

Hi @Stephen_Hilditch What kind of server is it? Windows or Linux based? Confluence may not be set as a service, even if it is then there could be another problem. I recommend taking a looking at this page. It has lot of information about installing Confluence on various platforms. The first thing you can try is to start…

Hi @Zuzana Šámalová That pop up if the transition screen. If you have the Jira Administration rights then you can remove that transition screen from the relevant transition. I hope it helps. Ravi

Hi @Сыдыгалы Сагынбаев * Go to View epic details -> It will open issue details * From issue details. Click on three dots on the top right corner | Delete. You need to have the permission to delete it though. Ravi

Hi @bschmi Can you elaborate your use case? Workflow condition/validator controls the transition of the issue. Automation Rules does automation, but it will respect the workflow condition/validator (mostly). Ravi

Hi @Mnjunath Karanth It is very common requirement where you want to roll up status from stories to level above. I am assuming you are using links in Jira to have this hierarchy. You would need to use an app like Structure to do that for you or you can use ScriptRunner for Jira. I hope it helps. Ravi

Hi @Daniel Vianna Well it is a free offering for you and your team to use with the limitations. Ravi

Hi @Alexandra Crisan Go to that project's settings (BPS I guess) and modify the project permission scheme and add yourself or the person managing this on your Portfolio plan to the Resolve Issues Permission. I hope it helps. Ravi

Hi @Melissa Kaiser You need to go to Jira Administration | Issues | Workflows to create a new one. I hope it helps. Ravi

Hi @Jay Narayanan Try creating a filter first to bring in the issues from your Next-gen project and then use that filter to create a board. Let me know if that works. Ravi