Ravi Sagar _Sparxsys_ Expert

Hi @Craig Draayer I don't think it is possible to create custom sub-tasks in next gen project. Ravi

Hi @Bruce Sisko Deactivating is the simplest thing you can do in Jira. You can also check how your directory is configured and most likely people of certain AD group are synced in Jira and the application access must have been given to one or more of these groups. You can also remove users from the AD group (in your ldap)…

Hi @Fred W You will have to use Confluence to integrate it with your Jira Service Desk Portal. If you are planning to use Confluence then plan the migration of your relevant KB article from sharepoint to Confluence. There are some good answers already on that topic already on the community.…

Hi @Steve McDaniel It is not possible in Jira but you have some options. * Preferably use sub-task and assign those to multiple assignee if people are working together at the same time. * Use user picker (multiple users) field and add in your project. It won't behave like assignee field but you can do further…

Hi @Teresa Bui I don't think this is possible on the portal for customers. Ravi

Hi @Dattatraya.Patil Check if the field is in the screen mapped to the edit and create operation for Bug. Ravi

Hi @bipin23 Check the browser console for any JavaScript error to get an idea of what could be the problem. Is this a problem only in IE and Chrome? If I understand correctly you have announcement banner with embedded code referring to jira-data.js which is stored on the server? which is either present on the server or…

Hi @Ambrish Bajaj Check your board configurations, especially the filter for the board. Issues shouldn't disappear from the backlog unless the board filter is excluding them. Ravi

Hi @Moran Hazan Your plan is based on just epics? You need to include other issue types as well. How do you want the resolution set to done? When issues are moved to Done column. Check your workflow transition's post function that will set the resolution to done when issues are moved to the Done or Closed status. Ravi

Hi @Paul Gryfakis May be I missed something but that's what the inward and outwards description tells you. However you can always display this information in a scripted field or may be a panel. Take a look at this example. Ravi

Hi @Sundara Rao Damaraju There is no such system field. However you can always create your own custom field to capture that and use it in your project for epic. Ravi

Hi @Sundara Rao Damaraju It all depends on your team in my opinion. How familiar and comfortable they are using any of these. The estimation based on Story point or T shirt size is relative so any method will work fine. In Jira Software you already have Story Point field so you start using it immediately. There are reports…

Hi @Ansar Rezaei Your approach is in the right direction. You need to write a listener to look for the update event and run your scripts. To traverse through the hierarchy you will need a create a recursive function that will follow the links, that is a straight forward approach but can cause performance issues if there…

Congrats!!

Take a look at this script. You can create a listener to update custom field value and do further automation if needed.

Hi @jira_admin_cu Do you want issues with Hub ID in some existing values to be marked as High Risk? Well you can always create queries saved as filters and create dashboard or use email subscription baed on a specific value(s) filled in by the users. For querying in a different system or auto update issues based on some…

Hi @Johannes Rudolf Depending upon what you want to do, you will need to import classes. In case of behaviour not always if you just adding logic based on fields on the screen. In seems like you need to create a behaviour for your requirement to control what user can enter during issue creation. Ravi

Hi @NAYANA Yes you can go back to the old interface in case your users are not yet comfortable with the new improved interface. However I must say it is unlikely that they would like to go back because the new interface is much simpler to use - it is very easy to create schedule by drag the items on the timelines. Ravi

Hi @SWAPNIL SRIVASTAV Yes there could be performance issues. Especially when you are doing some automation that requires updates across all the linked issues. Why do you have 5000 linked issues to one issue? Ravi

Hi @Ron Kunce Are you looking at the story from the board? In that case click on the story and click on the 3 dots and choose More Action... and then type in Move. The steps are mentioned by you are applicable when you view an issue directly. Finally you can also check if you have the permission to move or not. Your Jira…

Yes it could be your own token or you can create a generic account with appropriate access. Apart from REST API in Jira and Confluence there is also an option to export issues (one or many) and pages/spaces.

Hi @Rasmus Vedel Local copy of the whole instance or a specific space, pages or issues? About the REST API what exactly is not working? You would need to create an authentication token that you need to use for authentication. Ravi

No problem. I am glad it was useful.

Hi @Mario Try this. ${com.atlassian.jira.component.ComponentAccessor.getCommentManager().getComments(issue).collect{ '* '+it.body+' '}.join('<br>')} Make sure the email format is HTML. I hope it helps. Ravi

Try with <br>. You can also enclose this with * to have them displayed as a list.

Yes this part of the log is not giving enough information. May be try restarting the service and monitor the log while the service is restarted. Look for the errors that might have stopped Jira from running. How did you install Jira, using the installer or the archive?

Oh ok, in that case you would need an app like ScriptRunner for Jira. You can evaluate it and try this script. This script above can help you restrict the issue types. Let me know if this works for you. Ravi

Hi @Mario 1. Try this for priority. ${issue.priority.name} 2. For last comment try this. ${com.atlassian.jira.component.ComponentAccessor.getCommentManager().getLastComment(issue).body} For all comments try this.…

Hi @vcatl2020 To start with go to the permission scheme of your project and modify the "Create Issues" permission. Give this permission to only selective users, role or group. I hope it helps. Ravi

Hi @Ahmed Assem Look at your Jira log files (in your home directory) or catalina log file to get more details. Ravi