Ravi Sagar _Sparxsys_ Expert

Hi @Christian Haak Instead of screenshot why not use Jira Macro? Ravi 

I am glad it was useful.

Hi @Deepak Gupta Issue type itself is not sufficient. It is how that issue type is configured with other Jira configuration that matters. These in my opinion could be a template in Confluence instead of an Issue type. * Product research * User research * Requirement gathering * Data analysis Most of these are brainstorming…

Hi @Rana Khoda You would need to look at Advanced Roadmaps which is available with Cloud premium for this feature and more. Ravi

@K, Ivan I made some videos on Jira fundamentals. It is still not complete as I need to cover searching, dashboard and reports but I hope it helps. Ravi

When you click on add a new gadget link it will ask you to select the favourite filter. It will then display all the favourite filters (if any). You need to go to Issue Navigator to search the issues using the JQL (the one you wrote above). Once you get satisfactory results, just save that search as a filter. You can also…

Are you on server or cloud? On Cloud link to favourite filter appears on your home page. On both server and cloud you can create a dashboard with favourite/starred filters. Ravi

Hi @jgarcia You can searching using was. assignee was user1 I hope it helps. Ravi

Hi @K, Ivan Try this assignee = currentUser() AND (status = "Request Acknowledged" OR status = "Customer Response") or assignee = currentUser() AND status in ( "Request Acknowledged", "Customer Response") I hope it helps. Ravi 

Hi @neeta jain You can can current date/time using this code. Date dateObj = new Date() def timestamp = new SimpleDateFormat('dd-MM-yyyy--HH-mm').format(dateObj) Also please look for scripts on https://library.adaptavist.com/ you will find plenty of examples. Ravi 

Hi @Collin Keen You will need to perform multiple jumps and a detailed plan. I would say start with this page. Important things to check. * Exact existing version * Your existing platform - Java version, database, OS * Apps compatibility * Identify the target version and platform * When doing intermediate jump make sure…

Hi @Srikanth There is a feature request for this end point. Ravi

Hi @sue molly Status is a not a field that you can set. You need to transition the issue. I wrote a script to transition the issue with some instructions. Take a look. Adding a comment is an event which you can capture and do something like transitioning an issue (changing status). You can listen to these events by…

Hi @Margaryta Mykhailova How do they claim the task right now? I guess you can use the assignee field. If you think people still miss that then may be you can setup a Slack channel to send notification? Ravi

Hi @Gustavo Cabezal Can you elaborate a bit more on your use case? Why do you want to share a project? You can just use one, in case you want a SCRUM board then use Jira Software project. If you are interested in having same set of configurations then use schemes that can be shared with other projects. Ravi

Hi @[deleted] Do you have ScriptRunner for Jira? You can easily do that with the help of a custom scripted condition. This link has an example as well. Do take a look. I hope it helps. Ravi

Hi @Shreyanth Reddy Bezawada Take a look at Automation. After the issue has been created you can update a field based on some conditions. Ravi

:) Happy to help. For reseting as mentioned by @Gökçe Gürsel {Appfire} you can try Time to SLA. Ravi

Hi @ben friedman That is how SLA works. You can create SLA goals based on different priorities. Just create a new goal for those priorities. Ravi

Hi @Niranjan Yes, apart from the xml backups you can definitely and should configure db and file system backups. * Write simple shell script to take file system backups and move them to another location. Configure cron to run these scripts. * For postgresql this page has all the information about using pg_dump for 9.5. You…

Hi @Diana Harutyunyan These are standard SLA features in Jira Service Desk. Have you tried it? Now Jira Service Desk comes with other feature related to service desk/helpdesk but do take a look at it. There are apps as well that you can try especially if you don't want to use Jira Service Desk. Ravi

Hi @Daniel Gwag Did you try JSON import? You will need to generate the JSON by writing scripts to fetch data from your tools. Ravi

In case premium is not an option then try looking at Structure app. That will let you create hierarchies and visualise them on a board. Ravi

Hi @Raquel Badenas Yes that is possible with the help of ScriptRunner for Jira on Cloud. You can write a listener that can be triggered on new email created. You can write code to parse the body (description) of the issue and process it to update a field. Give it a try. Ravi

Hi Claire.Winter@dvla.gov.uk You don't have to move. * You can let people work on those bug directly in other projects? Just reassign it to them. There is history of all the changes for traceability. * If bugs cannot be assigned to developers outside the project for some reason then create a linked bug/issue in other…

Great!

What is the error?

Oh ok. What about something like string.substring(0, string.length()-1) Let me know. 

Hi @Omprakash Thamsetty You don't need to. Try this method on the issue object. issue.getTimeSpent() I hope it helps. Ravi

Hi @Donna Macauley Try this url. http://JIRAURL/secure/CreateIssue.jspa?pid=10002&issuetype=10102 Of course replace the pid and issue type id. Ravi