Ravi Sagar _Sparxsys_ Expert

Hi @Balamurugan Sethuraman You can do that by setting up an incoming webhook in your automation rules, basically you can trigger these rules from external system. In case you need more explanation then you can also watch this video that I made on exactly this topic. I hope it helps. Ravi

Hi @Roger Davidson You can start by looking at https://www.atlassian.com/university/training Apart from that if you search online I am sure you will find lot of resources. Ravi

Hi @Rebekah Wood Yes you can dump data into Excel and build reports there. Other options could be to use an app like eazyBI. You can also explore using PowerBI, it can pull data from Jira using REST API. I hope it helps. Ravi

Hi @Eric Yang I think that it might also be possible using the built in Automation rules as well. When updating the fields you can use "Additional fields" to update labels using JSON. I made a video on this topics if that helps. Ravi

Hi @Alexey You can try to use a self-transition in your workflow that will loop back to the same status and in between you can use a transition screen to capture a comment. I hope it helps. Ravi

Hi @NikosM Thanks for explaining your requirements nicely. Answer is yes to all your points, JSM is definitely suitable for your needs. Using Automation rules you can also do routing of these tickets. What I would recommend is to create a sample JSM project with IT Service Management template and start playing Your…

Hi @rockandsalt You can probably achieve this by doing some customisation but I think Tempo planner can help you achieve something similar. Do give it a try. Ravi

The code works for me perfectly. You are on Jira Cloud right?

Hi @Marianne Lee (Nagarro) How are you writing a "custom bulk clone function"? Ravi

What is the error?

Hi @Earl McCutcheon It is so satisfying when someone explains it nicely :) Thanks for sharing the queries and the sql, great explanation. Ravi

You can always start using it later on. It will pick up the information that you already have on the issues and display it on a timeline and will also help you in scheduling the work. It has lot of features. You can read about it here.

Hi @mirunadriana You can always check for keywords in the comment body using smart values. {{comment.body}} There is an option in the Advanced compare condition to use "contains" condition of regular expression for doing a bit more advanced searching. I made a video on this topic recently to demonstrate how it works. I…

Take a look at the link I shared. You will have to modify the workflow associated with your issue type in your workflow scheme.

Hi @Jerry Rubinow Usually epics contains stories that might take more than one sprint to complete. So I think it is ok to use one instead of multiple. For reporting you can always use your fixversions and/or sprints. If you use Advanced Roadmaps then you can create another level called "Feature" or "Anything you like"…

Hi @Patty Yuen Do you have any automation rules or are you using Advanced Roadmaps? For making closed issues non editable you can configure workflow property. jira.issue.editable=false More information here. Ravi

Hi @Gokul Pradheep Do you want to do it for all the fields or a specific field. You can always use a jql "customfield is EMPTY" for a specific project or issue type where you know this field is required. Ravi

@Muraleetharan Ramaraj That is great. Glad to hear that your problem is solved. Just to be clear. This is the community where people who like using Atlassian tools help each other. If you need support then you can always contact Atlassian Support or an Atlassian Partner company near your location. Ravi

Hi @Praveen Rana Yes you can create custom fields both on server and cloud. Take a look at this page for more information. Ravi

Hi @CEDRIC DEVAUX You will have to click on the card and then modify the field value in the pop up that appears. Ravi

Hi @Carmen Costache Are you talking about the Project Components? The story points or estimation in general are done at the issue level i.e. Story (or any other issue type). Components (if configured) can be associated with an issue like Story. Ravi

Hi @mirunadriana I am glad it worked. Basically you were using comment ~ "Keyword" which was doing a JQL search and finding issues with the keyword but what we wanted to do was to focus only on the comment. Yes you can have more text in the comment. For ensuring lowercase as well I suggest you to use "contains regular…

Hi @mirunadriana Interesting problem. Try this in your condition. {{comment.body}} contains "Keyword" Add advanced compare condition. Let me know if this works. Ravi

Great

Hi @Krinal Pathak Are you using any app for test management? In apps there is a concept of test run for that, so you run the test for each environment. Without using an app you can achieve that by using a custom field to capture the environment/browser or use a checklist. Ravi

Hi @Carla Ann Rowland Was any of the velocity files modified? It seems like a problem with the .vm files. Ravi

Hi @Christophe Promé How are you doing these days? :)

Hi @dstephens I am extremely glad that you found your way with those links :) If you query is returning just one value you can do this to fetch the buildname. sql.rows(sqlst).new_buildnumber If you sql return multiple value then the above line will give you a list like this [2342,23432,23423] I hope it helps. Ravi

Hi @Muraleetharan Ramaraj Email needs to have an inbox where Jira's mail handler can look for the emails. In your setting try change bulk to "Accept.." Ravi 

Hi @dstephens Since you have successfully connected to the database then do take a look at these pages for more examples. * Resource documentation * Some scripts to interact with database In case you want to learn it further I also made a video explain how to fetch and use data returned from a database in your script. I…