Ravi Sagar _Sparxsys_ Expert

Hi @Tanwa Arewa Yes, ScriptRunner can definitely be used to do this. The examples you saw to copy from parent to subtask will not be a lot different for doing the reverse. You can retrieve parent issue object using by something like this. issue.getParentObject() Where "issue" is an object. To copy value from sub task to…

Hi @amber When you create your JSM project there is an option to link it to a specific space in Confluence. You can further also limit the articles using a label. Go to Project Settings | Knowledge base to configure this. I hope it helps. Ravi

Hi @Sharon Thorpe You can use a label or a custom field to specific if an Epic is Enabler or not. * You will be able to report using that field. * You can create a separate swimlane based on that field (using JQL). So the enabler epic can be displayed separately. * In your advanced roadmap plan as well you can use that…

That is correct. Ravi

Hi @Shrouk Amer If you want an integrated solution then you will have to write a Google App Script where you will have to call Jira REST API. You can also use Zapier, which I also used in the past or AutoBlocks. Some examples that might help you. This post has a good script.…

This is useful @Griffin Jones Thanks for sharing.

Thanks for mentioning multiple issue events @Bill Sheboy 

Hi @ezgiiklcrsln You would need an app like ScriptRunner and add a Behaviour to achieve this. Take a look at this script to get ideas. Although this existing script on the Community is trying to achieve the same thing. Ravi

Hi @Ibrahim Ghalghay You can have 2 rules one for issue creation and another one for assignee. These are different events. If a rule needs can run in response to an event triggered by another rule then you have to enable "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to…

Hi @Rune Rasmussen Components can be used to break down your projects into smaller modules. For instance - API, Backend, UI etc. You can treat them like sub projects. Component lead as the name suggest is responsible for that module. Jira can auto assign issues to Component lead if an issue is created with that component.…

Hi @marco g If you want to involve people from outside JSM project to work on the customer raised ticket then the best and recommended way is to create a linked issue in their project. * For example: Incident raised by customer -> Problem -> Defect in Jira Software project. * Using issue links you can also transfer the…

@Community Manager That is great. I will promote this.

Hi @Stefannie Tan On Cloud you cannot do that. The best thing you can do right now is to update the Description of the Description field in your field configuration. Each field has a description where you can give instructions to the users. Yes it is not a pre-filled template but it is better than nothing. I hope it helps.…

Hi @Surbhi Shah In that case create a filter subscription. You will find details here. Ravi

Hi @Ondrej Havel Built in automation is great but those limitations are based on the plan and the limit on premium plan is enough for most instances, however if you think it won't suffice your requirements then ScriptRunner for Jira would be my recommendation. for building complex automations. JMWE also is great but it is…

Hi @Roua Yousif Farah Abdalla Are you talking about JSM on Server/DC or Cloud? * For Server/DC you can do that using ScriptRunner for Jira which can read data from Jira using Java API, REST API or directly from database (not recommended but possible). * For Cloud you can use REST API. You will have to do that on your own…

Hi @Angel Ferreira You can use ScriptRunner for Jira to send custom email with attachments as well. You will find some code examples here. I guess that report file will contain information from the issue? You can easily create html or text based file and send it as an attachment. You can also pick files attached on the…

Hi @Andrew Howey Yes absolutely. Once you connect Jira with the new database, it will take care of the tables. Take a backup of your current instance, if not big instance then xml backup should be fine, and restore it on your sandbox. It will also restore the data and configurations for you. Exact details are in this…

I use Brave as well. That's good to know. Thanks 😊

Hi @Emily Dang Good to see the Insight field attributes directly in the workflow. Looking forward to try it out. Thanks, Ravi

Hi @Muhammad Farid Ahamat Your usernames are same on both Jira and Bitbucket? Ravi

Hi @Ryan It will be difficult to do all this text processing with just automations. You can use regular expression in your if condition's advanced compare condition. There is a condition called "contains regular expression". Then you can access your necessary text using a smart value + regular expression.…

Hi @Nicolò Vitelli If you have a linked Confluence instance then Jira issue will show (on right hand side) under Knowledge base field. Ravi

Hi @Olof Nysten How are those sub tasks created right now? On a transition? You can use scheduler in your automation rule and use JQL in your branch to check for issues based on dates. Something like this or any other date field. created >= -1w It will give you issues created in the last 1 week. Now based on this you can…

Hi @Laura Loyo Yes this is possible. Take a look at this page: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ Ravi

Hi @Jim Lile You need to use mainly 3 things to achieve this. * Create a project role called "External team" * Browse projects permissions: This is one of the permission in permission scheme used by one or multiple projects. Make sure this is set to a project role called "External team" and other roles like developers, qa,…

Hi @Mark Kessels Add this query in your JQL of the filter. projectType = business It will bring issues from all the business projects. You can further filter it based on your needs. Ravi

Well you can take a look at your current notification schemes first.

Hi @Sai Praveen Aminigadda There could be few ways of doing that - In your script you can check who made the last change/update or you can add in your JQL (if there is a query) to filter the issues based on who made the change. Take a look at lastupdated() function. I hope it helps. Ravi

Hi @Marco Brundel Take a look at these links, you will find some examples. https://documentation.mindville.com/insight/5.0/insight-for-developers/groovy-script-examples https://community.atlassian.com/t5/Jira-Service-Management/Scriptrunner-Update-Insight-Object-attribute-value-if-it-was/qaq-p/1726756…