Ravi Sagar _Sparxsys_ Expert

Are you referring to this JQL which is returning 0 results? project = APSD AND status not in (Pending, "Waiting for customer") AND "Time to First Response" = everBreached() AND "Time to Resolution" = everBreached() AND created >= "30d" Try this. project = APSD AND status not in (Pending, "Waiting for customer") AND "Time…

Hi Vatroslav, Both Agents and Project Administrators can add customers and yes they are added as a user in Jira. You may want to refer to this link: https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-users-939926312.html Any specific reason why you don't want them to login? The only thing they can…

I would say don't rely on just custom fields or issue types. Have a balance of both. Creating too many custom fields can impact the performance. Create common Issue Types doing similar things with similar custom fields. Use custom field contexts and field configurations to optimise the usage of the custom fields. Two Issue…

Hi Gareth, You can find the information about SLAs on this page here: https://confluence.atlassian.com/servicedeskcloud/using-jql-queries-specific-to-slas-844628670.html There are details on how to fetch issues based on goals breached or not. Ravi

1. Create a Date and Time type fo custom field 2. Add this field to your project (using screen) and start updating it for each assignee who will be doing the job 3. Create a filter to show approaching issues based on the date and time field and currentuser() 4. Display filter result on a common dashboard So when users who…

Try changing the OR to AND in your query.

Congratulations to everyone on the list. Have a great 2019 year :)

Hello. I am Ravi, Atlassian Consultant working in London :)

If you just want to manage a simple list of tasks within your Jira issue then you can also use this new app called Elements. It will let you manage your checklist in a nice tabular way. It can also do some basic calculations in your table. If you are looking for a simple solution then do take a look at this app on…

Hi, Thanks for the buy. How did you find the book? Any suggestions? -Ravi

Hi Venkatesh, In your dashboard add two dimensional gadget. You may want to add two such gadgets one for released version and other one for unreleased. Create two filters for both. fixVersion in unreleasedVersions() and create second filter for fixVersion in releasedVersions() I hope it helps.

Hi Kostadin, If JSD is installed correctly then you should be able to create a new project of type SERVICE DESK. This will appear on the pop up to create a new project. Most of the JSD specific configuration can be done in the respective project. -Ravi

In the Space Permissions you can give Anonymous user to Add a comment. Anonymous user are those who are not logged in and usually don't have an account. You can ask users to logout and then add a comment.

Denis, You can create a Dashboard and add "Agile Wallboard Gadget" and set its "Refresh Interval". You can then use this Dashboard as it is or display it as a Wallboard on your big LCD. -Ravi

Johnny, Could you please elaborate your question? -Ravi

Yes you can use JIRA Service Desk Automation to update linked issues, it is not be a sync but if you just want to update then yes it can work. 

Hi, You can do that by using some add-ons like. Backbone Issue Sync for JIRa Exocet Issue Sync -Ravi

Mal, I am afraid this is not possible during move. You will need to reassign it after moving. -Ravi

Check again the permission scheme used in your project. Usually it is due to the permission on the comment. Make sure you have that permission either directly or you should be part of that group/project role to get that permission to comment.

Hi Bill, The project issue tab shows all the versions irrespective of whether they are fixed or affected. Please check again. -Ravi

About your first question as you researched already there are ways to automatically transition parent issue state based on child but in JIRA the parent Issue and child issue workflows may be different and they are independent of each other. About second question, If you are using Time (hours) for estimation then Sub-tasks…

Hi Jeroen, When you create a Single Select list custom field, just make sure that the Search Template is "Multi Select Searcher". That ways users can still type to find the values. -Ravi

Hi Robert, What about something like this? description ~ "text" or summary ~ "text" -Ravi

Vickey, Follow these standard practices. * Perform upgrade on test environment * Check the compatibility of the add-ons on new version * Perform UAT with the users * Read the release notes for new improvements and features and educate the users * Take backup of files and database * Make a rollback plan * Write test cases…

Check the filter you are using. It should display all the issues of that filter or project in the backlog.

Also, one more thing I wanted to ask that Agile Boards depend on the Filters. Would it be possible if the depended filters are automatically moved along with their Agile Boards? The reason is that it becomes very difficult to select the filters and then boards using checkboxes. Even better if there could be an option to…

George, We recently used your latest version of Configuration Manager in which there is a feature to migrate Agile Boards as well. It worked well for few project but we got error with others. I have attached the error message too. Please let me know the correct way to raise this issue. We actually tried to perform Agile…

JIRA Service Desk comes with in built feature of SLA but if you have Script runner (which is amazing) add-on installed then you can create scripted fields that can have value calculated based on other fields. Check here:…

Christa, Check the Application link from Confluence to JIRA. Recreate it if required. -Ravi

Mihai, First of all perform reindex only when you have to. There is no need to do it regularly. You can trigger reindex from REST API: https://docs.atlassian.com/jira/REST/server/#api/2/reindex-reindex -Ravi