Ravi Sagar _Sparxsys_ Expert

Yes Just go to the Board configuration and update the filter.

Hi @Jairo Cabello Interesting question. A JQL something like this will return all the issues that were in "In Progress" 3 weeks ago, irrespective of their current status. status was "In Progress" and status changed after -3w You wan't to calculate the Issues that were "In Progress" for more 3 weeks at any given point in…

Hi @Eitan yomtovian It is not possible to have field level permissions in Jira, however there is a workaround to achieve this. You can check it here: https://confluence.atlassian.com/jira/how-can-i-control-the-editing-of-issue-fields-via-workflow-149834.html It will require some understanding of Screens and Workflow…

Hi @Maria Weglowski You need to first change the filter ownership to yourself first for those filters. If there are many filters then you can try using ScriptRunner for Jira, it has a built-in script to do just that. Ravi

Hi @seongrog You can generate evaluation licenses from here: https://my.atlassian.com/product Ravi

Hi @Juan José Marchal Gómez That is a very good question. Out of the box the Story Point field is only available for Epic and Story Issue types in Jira, because that is how the context is define, although it can be changed. The Burndown will only show the Story Points that are accumulated in your sprint. You can first…

That's great. Thanks for sharing here as well.

Good to know.

Yes they also need to be agents.

Hi @Frank Lohfeld You might not even need JSU or ScriptRunner. If you just want to hide a field for a specific transition then create a new screen for that transition. It seems like you are using Resolve Screen. If other projects are also using the same screen (which is most likely) then create a copy of your existing…

Good to know that Jira and Confluence are helping you :) Did you migrate to Confluence from another tool?

Hi @Nassim Mnafeg There is a specific permission called Browser projects, you need to use this permission to give access to specific people of your choice. You can modify your permission scheme and manually add people to this permission in your project permission scheme or better create a role like "Access Project" and…

Hi @Hunter I think resetting your local admin password should be your priority first. Did you shutdown Jira server before updating the password directly in the database? Ravi

Hi @Mari There are few types of email notifications in Jira Software. You can get emails from issues, filter subscriptions and few other places. If you are an admin, you can always modify the notifications schemes used in your project. You can also control emails that you receive by going to your profile. I hope it helps.…

Hi @[deleted] The email your customer is sending you, just ask them to include the Jira issue key in the subject, that means when the ticket is first created in Jira. You need to let their system know about this issue key that will be created. This unique Key in the subject for subsequent updates will ensure that a comment…

Hi @Roy Chapman I think this link might help you https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-remove-values-from-multiselect-checkbox/qaq-p/523033 There are some sample scripts on this page. Ravi

Hi @Sudarshan Iyer Atlassian will not help you directly in doing this migration for you. You can use the Jira CSV import feature to migrate your data. You can find more details here: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html If you can export your Salesforce data into CSV then…

That's nice to hear. Please accept the answer. Thanks.

Hi @ahmed deraz Depending upon the usage and the size of the server. It should be ok if instances are not huge already. Upgrade Steps https://confluence.atlassian.com/adminjiraserver080/upgrading-jira-server-manual-962958441.html Upgrade notes…

Hi @Piyal Nanayakkara , Here it is. Installer https://www.atlassian.com/software/jira/downloads/binary/atlassian-jira-software-8.0.2-x64.bin Tar.gz https://www.atlassian.com/software/jira/downloads/binary/atlassian-jira-software-7.6.11.tar.gz I hope it helps. Ravi

Yes there is no harm in trying upgrading to 6.5 and then to latest.

Hi @Marco van Munster From which old version are you upgrading to latest? If there is an error, if the upgrade is failing then there will be some indication in the log files. You can also try raising a support request with Atlassian with details of your log file, they might also be able to help. Ravi

Hi @Torbjörn Richter I am guessing you are using Jira Service Desk. If you just want to notify your customers then Status Page would make much more sense that would be efficient than creating sub-tasks for each customer. Ravi

The page says "This app provides core functionality to one or more Atlassian products. You can download any version of the app from this page and manually install it in your server instance."

Jira Server Desk has a CSV import feature. You can look at that as well. Refer to this document: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html You first need to export the data from your current tool into a CSV format. Then configure Jira Service Desk to match your existing…

Hello @tazeenn You need to write a Script field for this. You can find more information here: https://scriptrunner.adaptavist.com/5.5.0/jira/scripted-fields.html For some examples check out http://library.adaptavist.com Ravi

Hi Bunty, User should get an email notification when they are mentioned like this @Bunty on a comment. Ravi

Hi Madhu, This case is a bit tricky as all these fields come from one field called Time Tracking. What you can do is use some Javascript code in the announcement banner to hide the remaining estimate section. Let me know how it goes. Ravi

That's great.

Well customers will be treating as Jira users in Jira Service Desk. What you can possibly do is following: * Don't let your customers know there is a portal. Look for the email templates containing links to the issues and the portal. * Try using Extension for Jira Service Desk, it has the feature to hide the customer…