Ravi Sagar _Sparxsys_ Expert

Hi @Martin Duffy In that case use Jira Service Desk it has the SLA functionality out of the box which can be based on components. or take a look at SLA Time and Report app on the market place. Ravi

Hi @1260 anil What exactly is not working with the Issue Type? Are you not able to see it in the project or the customer portal? Ravi

Hi @Sandesh Shetty Any specific reason why you want to do it directly in the database? Updating in database in not recommended. You can use Jira REST api for doing that. Ravi

Cumulative Flow Diagram actually shows you the statuses of issues over time that means all the issues in the selected range of time. It is not same as Burndown where you get the timeline of the issue from the beginning till it is done (but not intermediate statuses).

Hi @Saranya Ramachandran Not on the Burndown Chart but on the Cumulative Flow Diagram you can select all the status of your workflow and the chart will display the statuses of issues over time. I think that is pretty close to what you are looking for. Ravi

Hi @licence Why do you want to save transition date in a custom field? You can fetch it from the change history. Start here: https://scriptrunner.adaptavist.com/latest/jira/recipes/scriptfields/dateOfFirstTransition.html You can modify the code to look for the transition of your choice. Ravi

Hi @Deepika Create a select list field with the options you need, add it to the screen used in your project with your issue type. For making it mandatory use field configuration. Ravi

Hi @vivek jain Try this. priority was Major and priority = Minor Let me know if it helps. Ravi 

Can't see the apps listing. May be a custom add-on then?

Hi @vivek jain How do you define "Staying with team"? based on assignee's role? In any case the history has timestamp of all the changes but to have a report on it you would need the addon time in status or issue history collector. Ravi

That's great.

Hi @Durga prasad panda Start with this piece of code. import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.link.IssueLink def links = getFieldById('issuelinks') def linksValue = links.getValue() def linkType = getFieldById("issuelinks-linktype") def linkTypeValue = linkType.getValue() def…

Hi @Pankaj Patel That is interesting use case :) In almost all cases the license owner (even if it is free) will get a notification from the vendor. * You can however track the version page on the marketplace * Or you can use the marketplace REST API * The most simple option would be to watch this page and you will get…

Hi @Supriya Rank is not a number field in Jira. It is in fact not human readable field even if you expose it. Rank is changed and saved in background when you drag the issue/card up and down. Any specific reason why you want to display 1, 2, 3,..? Ravi

Hi @cl7654 Are these menu items added via an add-on or ScriptRunner fragments? The person who originally added those items should know. It seems like ScriptRunner fragments. Ravi

Hi @U Sravani There are lot of examples here. You can learn how to deal with dates on this page. Give it a try and share the code if you need help. Ravi

Hi @cl7654 Ask your administrator to remove those menu items, they are unnecessary or reduce them based on permissions of the user. Ravi

Hi @vivek jain You would need an app like time in status for fetching this kind of report. Ravi

Hi @Jason Adam A bit confused now. Are you doing an upgrade? or moving your Jira to different server? or selectively moving few projects from one server (7.11) to another server (8.4). In case you do full migration of Jira from one server to another or even upgrade the backup (xml or database) will restore everything for…

Who is supposed to receive an email? The Reporter of the issue? There is a setting that defines whether user should get notified for their own changes. You can read about it here. Ravi

Hi @Sreedhar Sharma Talamudipi You can look at ACP-600: Project Administration in Jira Server. Ravi

Hi @Vitaly Milavsky You can first try checking using the Notification helper. Ravi

Not role but use any user that you know who is a developer.

Hi @Jason Adam You are upgrading and migrating at the same time, which is fine since you are not on very old version of Jira. There are few ways to do an export. * XML export (which can be restored) + file attachments * Database export + file attachments You can install a blank new version of Jira on your target where you…

Hi @Omprakash Thamsetty You can try the Permission helper and Notification helper. This will give you good information, not on the project level but at the issue level (which could be even better). Not 100% exactly what you are looking for but quite close. Ravi

Do you have access to the log files? There will be more details there (hopefully). Did you try with Google account by following the suggestions in the link?

Ok great.

No problem.

This is the REST end point. You would need to write your own script to consume it. To check it quickly paste it in the browser.

@IMTIAZ SHAIK As @Nic Brough -Adaptavist- mentioned refer to the google link. It happens with me all the time. Either you need to use google app password or reduce the security level by allowing less secure apps in your google account. In case you are doing it for testing, try using https://mailtrap.io/ it is a great…