Mikael Sandberg Community Champion

You have a couple of options. You could use the Create button, it has an option so you can only show the request type fields The other option would be to create a manual trigger automation and prompt for input Both of these are only visible to users that have access to the agent view of your JSM project. If you want the…

There is currently an active incident regarding searching for users, please see https://jira-work-management.status.atlassian.com/ for more information.

If you want to see within a specific range then something like this would do it: MyCustomField = Something AND updated < -5d AND updated > -30d You could replace the -5d with a date like "2022/12/31"

Something like this would do it: MyCustomField = Something AND updated < -5d This one would get all issues were the custom field is set to Something and hasn't been updated in the past 5 days.

Hi @Blake Ellington, Welcome to Atlassian Community! Yes, that is possible using Automation. You would need to link the radio buttons to a Jira field, then you can trigger on when that field is changed to see if it is set to the specific value, and if so send the email. Once the REST API for Forms is released, should be…

The "Create this request on. behalf of" cannot be removed, that is the reporter field and is used for customer notifications among other things. Yes, you should be able to remove the resume field, the only field that has to be on the request form is Summary, but you can always hide it and give it a default value. That is…

Hi @Julio Cesar Pontes Camargo, Welcome to Atlassian Community! There isn't a report out-of-the-box in Confluence that would get you the information you are looking for, but you could extract it by using the REST API and the Get spaces endpoint. And there might be apps in the Marketplace that can do this as well.

You can find the request form if you go to Project settings > Request types and select one of the requests that you have configured.

Hi @bryan.baumann, Welcome to Atlassian Community! JSM has two different forms, request forms and Forms (formerly known as ProForma forms). Based on your description you are using Forms as your intake. Currently Forms do not support rich text fields. So you should look at using the request form as your intake since that…

Bulk change cannot update linked issues, but you could do this using automation. I would use a scheduled one and set the JQL to select the incidents that you want to link and then run the automation manually. The rule would look something like this:

It depends on what subscription plan you are on. JSM itself does not have a rest endpoint that allows you to create a service, so you have to be on JSM Premium or Enterprise in order to get access to Opsgenie and then you should be able to do it via the Service endpoint. I haven't tested it myself, but a similar question…

The default Jira macros do not support dynamic JQLs, in order to do that you need an app. I know that Custom charts for Confluence can do this, I am using the one that is for Jira dashboards and we have multiple ones with simple search gadgets that allows the user to dynamically change the JQL which updates the charts…

Hi @Evan Guetzlaff, Welcome to Atlassian Community! You are looking at the wrong configuration view, the one you included above is for the object type itself, you need to go back to the schema view and then select Schema configuration, here you will find the import function.

Just to add to this, if you are receiving spam messages from an Atlassian Cloud site (ending in atlassian.net) you can either forward the message to https://www.atlassian.com/trust/report-abuse OR if you can provide the site URL in this post or in a support ticket and Atlassian will take care of it.

Are the fields in your form linked to Jira fields? Currently that is the only option in order to use those emails in an automation. Atlassian is releasing an API for Forms in the near future (scheduled for Q2 2023) that would allow you to read the answers in the form that you could use to get the emails entered in the…

@Ben Osheroff This should be it's own question. What you see is a list of recent issues, and epics are not removed from that list just because you have marked it as done, since you can still view the epic.

@kkidd This should be it's own question. You will find Change Fix versions if you are in Bulk edit mode. Versions are project specific, so you would need either an app from the Marketplace that can sync versions between projects or you could use automation to do it.

The way I have done this, I have a similar use case for application access, is that I have an automation that triggers on the first approval and checks the application selected, and if it does not require second approval the automation will do the approval.

The only other option if you do not have admin rights would be to use the REST API to do a bulk update. If these fields are needed for reporting I would consider making them required when transition to a specific status so you are forcing the user to fill it out, or automate it based on the existing information in the…

Hi @Motoko Wu, Welcome to Atlassian Community! Based on the screenshot it looks like you do not have Jira admin permissions, which is needed in order to create new statuses. You would need to ask your admin to create the status first before you can add it to the workflow. 

You need a condition component, like the one in my example below. The issue fields condition should do it.

Hi @Conner, Nick, Welcome to Atlassian Community! If you are open to apps then you could do this using Structure, I know some of my users are using it to do bulk updates. There are also other apps in the Marketplace that can integrate with Google Sheets so you can do it from there.

Yes this is possible and as you guessed automation can do this. The rule would be fairly simple and at a very basic level it would look something like this: In this example when the issue is created and Priority is set to Highest it will send an email. If Priority set to something else the automation will stop and do…

The first field that you are trying to fill out is an Assets field and needs a AQL in order to be able to add value to it, something like this: Name = {{issue.customfield_10675.xxx}} The second field that is failing looks to be a user picker field, and if so then you have to use the Atlassian ID of the user that you want…

The way you do it is to create a Slack app that allows you to create webhooks that you can then use in your automation. Creating the Slack app is straight forward and requires not coding, just follow this example that Slack has documented. 

Hi @Jeremy Tatro, Welcome to Atlassian Community! You can use the scheduled component to do this, I have one that sends out reminders every morning to approvers that still need to take action:

Yes, that is possible, all you would have to do is create a global variable for the summary field and then use the if/else to define the summary. You can then use that smart value in the send email component, something like this:

Hi @Yvonne Pietersma, Welcome to Atlassian Community! Go to https://my.atlassian.com/ and from here you will see the SEN. 

Once you activated Reports you can use the Sprint burn-down report to see closed sprints.

You could do this with automation and the if/else component, something like this: Another option instead of the if/else component would be to use smart values and the match() function to see if the descriptions contains a specific word.