Mikael Sandberg Community Champion

No, if you change the issue type scheme in a project, and the new project does not have an issue type that the project currently have you will be asked to convert that type to one in the new issue type scheme. So in your case you will asked to convert the New Feature to a different type.

Hi @cory simmons, Welcome to Atlassian Community! Your question should be added to the request you created, this community is made up of mainly Atlassian customers and we do not have access to other customers instances. 

Hi @ivan borgiey, Welcome to Atlassian Community! Yes, you can change the workflow to add multiple approval steps even if you are on the free plan. And you do not have to use Approval groups, you could use the Approvers field which is a user picker field that includes customers. 

You can do this by going to admin.atlassian.com and under Product you can manage the users that have access to Jira.

The short answer is no, you cannot use the on-call schedule with the work balancer at the moment. And currently if you are using the on-call schedule to assign requests you can only have one person on-call at any given time. If you have multiple users on-call, the automation will always pick the first person in the list. I…

The only way to reset the keys is to delete the project. The real question should be why do you want to reset the numbering? It it just for the esthetics?

Hi @Netto, Jill Ayn, Welcome to Atlassian Community! Yes, you can enable a link to the form, there is a checkbox for it under settings. Just note that this link will only be available to users that have access to your instance, meaning that if you want to share the link with customers you have to assign them a Jira license…

Hi @pascal bellerose, Welcome to Atlassian Community! Yes, this can be done in Jira, and since you are on a premium plan you have access to Plans, and it has a feature called auto-scheduler that can set the sprint, release and team based on how you configure it. You can learn more about the auto-scheduler here. 

Yes, once you have the license it should all be there.

The short answer is yes. The change was just a name change from Service Desk to Service Management, you would still be able to function as normal.

If you click on the ellipsis menu you have the option to add/remove a label instead of overwrite the existing ones.

@Brent Jacobs Yes, it can be done, but you would have to set the edit restriction on each page since that restriction is not inherited down from parent to children. I would consider move that single page to a separate space that the user have edit permissions in and then use the page include macro on the other space and on…

Here is an example from the Get info endpoint curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/info' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'

No, you do not need an app in order to call the JSM API, you can use Basic authentication the same way that you use for Jira, see https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#authentication-for-rest-api-requests.

You are looking in the wrong place, the screenshot you added is from Settings > Products. You have to go to admin.atlassian.com > Products and there you have User access settings

If you go to admin.atlassian.com > Products > User access settings you can control what users get access to when they sign up.

Hi @Tamanna Shaikh (CONT), Welcome to Atlassian Community! It looks like you have a validator on the transition that is checking to make sure that the fields mentioned in the message are filled out, and you would then get the error if one or more of those fields are empty. So you could either fill out those field and then…

Since the field holds the object key (what you see is the display name) then this AQL should do the trick for you: Key LIKE {{triggerIssue.Customer Object}}

Hi @Atif Ul Aftab, Welcome to Atlassian Community! No, the created date cannot be changed, that is set when the issue is created and you have no control over that. You could work around it by creating a custom date field that you use as discovery date. 

Hi @Asif Khan, Welcome to Atlassian Community! Jira does have an approval process, but only if you are using a team-managed work management project. There are ways to work around this, I wrote about it in this article. There are also apps in the Marketplace that can add this fuctionality.

@Yahampath To be honest I do not know. I have not been using Bitibucket for 4+ years now and have not kept up with what integrations it has...

Hi @rm1753, Welcome to Atlassian Community! It sounds like you have not configured the integration completely. I took a quick check in the documentiation and looks like you have to configure which projects in Jira should be able to sync with ValueEdge Coverage.

Hi @Naseer, Welcome to Atlassian Community! You can do this by using the chat.postMessage endpoint in Slack. It has an argument for the ts value to make the message a reply/thread. 

Reposting with the correct account... Then check the email settings for that user under manage profile. If you comment on a task that the user is reporter for do they receive an email? The issue should not have a request type associated with it so only the notification scheme is used. if the don’t receive the email from…

Yes, that is possible by using user properties that is only available via the API and in automations. Have a look at this article that adds the user's Slack member Id as a user property that then can be used to mention them directly.

Hi @Dave Schaible, Welcome to Atlassian Community! Yes, you can use emails to generate alerts, if you go to Integrations there is one for Email. Have a look at this KB for more information on how to set it up, it easy to do, all you have to do is give it a name and associate it with a team and then Opsgenie will generate…

Go to you board configuration and make sure that the status you are moving the issue to when it disappear is linked to a column on the board. If the status is not linked that would explain it.

You would have to update the filters on all boards, not just the one you want it to appear on. Your JQLs would look something like this: The board that should show the epic project = JRA AND ((issuetype = epic AND component = View) OR issuetype in (Story, Task)) For the boards that should see the specific epics project =…

Hi @Annabel Nemmers, Welcome to Atlassian Community! According to Miro's documentation you should be able to integrate it with Jira DC. 

Hi @Wesley Nel, Welcome to Atlassian Community! Boards are showing issues based on the filter that it is using, so if you want to only show epics on a specific board you would modify the filter so that it is not shown on other boards. You can do this by for example add a component or use labels and then make sure that the…