Mikael Sandberg Community Champion

Org admin would be the next one for me...

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What does your workflow look like? Does the Done status allow transition from any status?

So I would start by looking at the actual SLA when you create a new request, does it get the right SLA goal? The next thing I would look at is the SLA when the automation is triggered, you can do that by using a web request in the automation to get the request with SLA information by using the Get sla information endpoint…

Hi @Lucie Ossola, Welcome to Atlassian Community! Make sure that the field is still on the issue view by going to Project settings > Request types and the request type in question. Then click on the issue view tab and on the right hand side you can search for the Pending reason field and drag it over to the context fields…

Hi @John Snow, Welcome to Atlassian Community! To use multiple projects in your query you would use IN, like this: project IN (project1, project2, project3) Or if you are using project categories then you could do something like this" category = MyProjects You can learn more about the different operators here. 

Hi @Hiroshi Nakasone, Welcome to Atlassian Community! What goals do you have in your SLA? Without knowing what your SLA looks like it is hard to answer why the automations are triggering... 

No, there is no limit on how many automations you can have for a status transition, but it depends on what your automation triggers on. If for example it tiggers on something that another automation is doing/setting then you have to go into Rule details and check to allow rule trigger for it to work.

Hi @Dicle Sara, Welcome to Atlassian Community! You cannot switch a project between the two managed ways, you would have to create a new team-managed project and then move your issue over to it. Or you can keep it company-managed since the reports available in a team-managed project are also available in a company-managed…

Hi @Brandon_D_Overstreet, Welcome to Atlassian Community! If the resolution field is added to a screen it will become a required field, this is the default behavior for that field. You should only add the field to a screen if you want the user to pick the resolution, otherwise it should only be set via a post function in…

The KB you found is a bit generic and applies to both Assets and apps from the Marketplace. In your case all you have to do is create a new custom field that is of the type Assets object. Once you have configured that field and added it to the issue layout you will be able to link the asset, either manually or via…

No, unfortunately you cannot move objects between different object types/schemes at the moment, so once you started with a specific structure you cannot change it without starting over. You can vote and keep an eye on this suggestion, JSDCLOUD-10000, since this can be done on DC.

You should be able to do this using the REST API by getting the issue types that the project has by using the Get issue types for project endpoint and then get the request types using the Get all request types endpoint. The latter one will have the ID of the issue type it is associated with and you can then cross reference…

Okay, so you have not set up your structure so the parent object type is an abstract object type. In that case you are correct, you would not be able to search on the top level and get objects from the child object types. If you had configured you Assets object type as an abstract object type it would looks something like…

Another thing you can try is to use the advance branch and iterate over each value in the assets field. 

If you go into Assets and the object schema that holds your objects. From here you can use filter to get the objects you are looking for and then use the Bulk actions to export the filtered list to a csv file.

You need to configure when the message is sent, the JQL is only defining the issues that should be considered. The easiest one is to use Issue is created like this:

No, currently Timeline is only designed for a single project, so if your board includes multiple projects the timeline will not be shown. You would have to use Plans instead, which is available on premium and up.

The brackets are there if the Assets field is set to allow multi-select. Give this a try: {lookupIssues.customfield_10377.replace(", ",",").replace("[","").replace("]","")}}

Hi @oscar.mora, Welcome to Atlassian Community! What does your automation looks like? Normally when you are setting an Assets custom field you have to use the Asset ID, not the display name. So without knowing what your automation looks like you could try {{lookupIssues.customfield_10377}} since that should be the Asset ID.

@Vanessa Scherstrom you can't, only request types that are belonging to a portal group can be sorted. The hidden request types will appear in alphabetical order.

Yes, you can create both Kanban and Scrum boards in a company-managed project, and you can have multiple ones and mix them if you like. One example is if you have multiple teams working in the same project, you could have a board for each team.

Hi @Victor M Valencia Mejia, Welcome to Atlassian Community! That would only be possible if the workflow that the issue is using has been updated first, the import cannot configure the workflow for you. 

Hi @Carina Lazarich, Welcome to Atlassian Community! I don't have any insight into setting it up, but I believe there are articles about it, but I know that Assets can be used for this. I know for example that Nasa used it to track marketing material in Assets and the company that developed it before Atlassian acquired it…

The Resolution field is an important feature in Jira. It tells Jira if an issue has reached the end of it's lifecycle if the Resolution is set or not. Normally you set the resolution as part of a post function in the workflow that transitions it to an Done status. The other option is to allow the user to select the…

Hi @Gretchen Hyslip, Welcome to Atlassian Community! This is controlled from the workflow. If you open up the workflow and click on the transition you want to hide from the customer you have the option to disable that transition for the customer.

@Luis Collado I am not aware of a step-by-step instruction, normally the process differs between companies. But there are resources out there that you can use for inspiration, here are a couple of them: * This is a session from Team '23 that talks about how Atlassian HR is using Jira * The Jira Approach To HR Service…

Hi @Alison Ross, Welcome to Atlassian Community! I would start by asking one of the users that you see under page restrictions and go from there. If they don't know I would ask your IT Helpdesk. This community is mainly made up of Atlassian customers and as such we do not have access to other customers instances. 

If you want to search on the asset in a JQL you have to use the aqlFunction as part of your query. Here is an example: MyCustomField in aqlFunction("Employee.\"Display Name\" like \"Lukas\"")

I just tried it on my free instance and was not able to reproduce it either. It created the issues correctly with two different users based on the initial userList variable. I assume if you manually create an issue it will not set the assignee if you leave it unassigned correct?