Mikael Sandberg Community Champion

Hi @Cody, Welcome to Atlassian Community. Are you using an Atlassian partner that you purchase all your Atlassian licenses from? If not and you are on a monthly plan you should be able to just add more users and your bill will be automatically updated to reflect that change. If you are on an annual plan, you have to make a…

Hi @Ural Ikinci, Welcome to Atlassian Community. Your licenses are not tied to a specific server, the Server ID is just used internally by Atlassian. If you are moving your products to a new server you can still use the same license key. 

If you are looking to use a cold standby strategy for your disaster recovery you can use your existing license, since you only have one live system up at the time. Please note that this is not supported by Atlassian. At my previous company we used VMs and Veeam which allows you to restore the system as is without having to…

The second row of tools are based on the context, it is not related to a specific blueprint/template. What browser are you using? Do you happen to have any extension installed that may interfere with Confluence? What version of Confluence are you using? If you are on Confluence Server the version number is in the footer if…

You can use Jira automation rule to do this. There is an action that allows you to set the assignee that triggered the event.

The Table macro only displays 4 columns, but once you have created the table and are in it, you can add more columns and rows. On the menu bar you will see options to insert before and after, delete, cut copy and paste rows and columns. Have a look at Tables for more information.

One of the Assign buttons (the one on the left) is the default Assign that just set the assignee, and this one cannot be removed. Your second Assign is a transition in your workflow, and this one you can renamed. I would recommend to not have a transition/status called Assign, since it can cause confusion.

The link I included describe how you can reset the password in order to get access to the admin account again.

Hi @Sarah Olaleye, Welcome to Atlassian Community. When you first install Jira you are asked to set up an admin account that is using the internal Jira user directory. So in you case you need to log in with a user that belongs to that internal user directory in order to be able to change your LDAP user directory. If you…

To remove Confluence access for a user you just have to remove the user from the group that give them access, by default that group is called confluence-users. Since you are using Jira as your user directory in Confluence you have to this from within Jira.

Here is the roadmap for the Cloud platform that mentions the sandbox option, Cloud Platform & Services Roadmap.

Currently Jira Cloud does not have the option to set up a sandbox with full copy of your data. So your option would be to use one of the apps that allows you to sync between two instances. Later this year there will be an option to create a sandbox if you have the premium subscription. This was announced during remote…

Hi @NEELAKANTA_YADAV_CHINMANOLLA, Welcome to Atlassian Community. The push fails because your clone of the repository is behind the remote repository, and your pull from the remote fails because the password you entered is wrong. 

Hi @Saad ur Rehman Mohsin, As I mentioned in my reply yesterday to your same question, it can be done, but you have to do the merge from the command line, it cannot be done within Bitbucket (and using subtrees do not change anything). Please see my answer from…

You can find the different subscription levels here, Bitbucket Pricing 

Hi @Roberto Trapletti, Welcome to Atlassian Community. Bitbucket has a repository soft limit of 1 Gb on the free subscription, meaning everything within the repository cannot exceed that limit. Once you hit 2 Gb, your repository will become read-only and you can only revert the last commit to get below that limit. You also…

Hi @Jonathan_alvarez015, Welcome to Atlassian Community. The MERGE_HEAD exists is a special tag Git puts on the repository when you have an ongoing merge. In order to get rid of that tag you have to abort the merge. Run the following from command line: git merge --abort You should now be able to do a pull to bring down any…

The search in Bitbucket will only search the file path, filename, or any content within the file. In order to search for comments in PRs you need an app like Smarter search for Bitbucket. 

It can be done, but not from within Bitbucket. You have to manually do the merge since you are merging between two repositories with unrelated histories. Have a look at this blog post on how to merge repositories, How to merge two or multiple git repositories into one. 

Hi @Tim_Rubel, Jira comes in three different flavors; Jira Core, Jira Service Desk and Jira Software. If you have Jira Software then you also have Jira Core, JSW just adds on project templates that are geared towards software development teams. A really good overview of the differences can be found here, What are the…

I agree on the roadmaps, that is awesome! I know some of our development teams will benefit from it. I'm also exited about the new ITSM template that was announced here on the Community.

Hi @Mary Wilson, Currently the closest you can get it to use the release hub to see what is about to be released. But unfortunately it doesn't span multiple projects if you are using one project per team. The Remote Summit keynote today showed a solution using Jira Service Desk and Automation rules. You can search for some…

Hi @Lowell Thompson, Welcome to Atlassian Community. When you do an import, on one of the screens you have a list of fields from your csv file that needs to be mapped against fields in Jira. Summary is a required field so you must map that against one of fields that you are importing. 

When you go to Custom Fields > Create custom fields, so you see User Picker (multiple users) under the Advanced tab?

Hi @Richardson Douglas, Welcome to Atlassian Community. You need to follow the steps outlined here, Reduce repository size. You need to undo your last commit. If that does not bring the size down below 2 Gb, you can contact Atlassian Support and they can trigger aggressive garbage collection on their end to bring the size…

There is no option to do a bulk copy unless you get an app like Deep Clone for Jira, the closest you can get is to clone each epic manually and then just bulk change to move them.

Hi @Khushbu R, Welcome to Atlassian Community. To copy an epic to a next-gen project (also works for copying to another classic project) go to the epic and click the ellipsis button up in the right-hand corner and select Clone. Once you have cloned the epic, go to the cloned one and again click the ellipsis and this time…

Here is a good overview of how everything works together, Project screens, schemes and fields

You are correct, in a next-gen project you cannot change what is being displayed on the board. This can only be done if you are using a classic project.

@Brian Beardyes all the system fields work the same way as in a classic project.