Mikael Sandberg Community Champion

Btw, here is the public roadmap for the new Confluence editor, Confluence Cloud editor roadmap.

The feature does existing in Confluence Cloud, at least it works on my instance. Here is how you create the placeholder: Create an undefined placeholder page link * Type [Placeholder Page Name](). This follows the syntax as the keyboard shortcut for adding defined links [Link] (<a href="http://a.com" target="_blank"…

Correct, closed does not have a resolution set, it is set when the issue is moved to resolved or cancelled. Resolved can be set by the agent since the resolution is set at that point via a screen, but you can also encourage your customer to move it to resolved if the issue is fixed. Out of the box resolution is not…

Hi @Anu Babu, Welcome to Atlassian Community! I would recommend that you start here, What is Confluence Cloud?, it will give you an introduction to Confluence. 

Instead of using an automation rule, why not use a workflow trigger instead? This is what workflow triggers are intended for, to transition issues when something happens in your development tool. Have a look at Configure workflow triggers for more information.

We just started using Insight as part of our migration into JSM. * What you found difficult to learn about Insight Like mentioned before, it would have been nice to have Object Schema templates like the ones on the server-side. We already have a CMDB in our old system, but it is always good to have a template to work off…

You can enable Language support and also change the default language. Please have a look at Provide help in multiple languages for more information.

Hi @Rosalind Edelen Grant, Welcome to Atlassian Community! I assume since you ended up here that your company is using Jira. If you need help getting access to your servers you should contact your Atlassian admin, we here on the community do not have access to other customers servers...

I couldn't find the article, but I did find this KB which describe how to use user properties, Using Lira for customer relationship management. The drawback would be that you have to create a user for each customer leading to more licenses needed. I also found this blog post that might help, Jira as a CRM – How We Put…

There used to be an article on how to do it using an issue type in Jira, I believe it was for assets but you could do it for customers instead, let me see if I can find it. And Insight will be part of Jira Service Management in the near future, and my guess is that it will be part of Jira too similar to what happened to…

You can use automation to generate those issues for you every time you create a new epic in the project. I would take a look at the Jira automation template library to see how you can use automation.

It could be that you want to do something with the request before moving it to Closed, but both Resolved and Closed are considered done statuses. It should not break anything by deleting one of them. If you look at the workflow the only difference between them is that you cannot reopen the request once it has moved to…

If you want to do it without and an app the easiest would be to use an issue type for it. If you do not mind using an app you could use Insight, Atlas CRM, or CRM for Jira (the last two I found while searching for customers on the Marketplace). I have only experience with Insight, and you can configure it to be used for…

Yes, you can add a post function in your workflow that sets the resolution.

@Kotresha B it depends on what you want to get out of the JQL. For example, to get all issues where the assignee is set you can use assignee is not EMPTY. And you can either create a filter and access it from the REST API or run the query directly using the REST API. As mentioned above, it all depends on what you are…

You can use the REST API to get the list of active/inactive users, see GET /rest/api/2/user/search. It will not tell you if the user worked on a project or not, if you are looking for users that are assigned or was assigned to an issue you can get that too by running a JQL and then parse out the assignee. 

@Kotresha B the easiest way of backing up the attachments is to just zip up the data folder. Take a look at the backup section in the documentation, Migrating Jira applications to another server.

@Kotresha B the change can be made either before after, that is up to you. The XML backup takes some time, it all depends on your instance. And don't be afraid if you get a time out error. The backup still happens, you just have to monitor the file increase on the server side in that case, and the increase of the file size…

@Kotresha B on server the URL is not fixed or associated with your projects, it is determined by the Base URL that you set. All you have to do is have the new organization change the base URL when they import the backup. You can find the information here on how to change the base URL.

Hi @meredevelopment, Welcome to Atlassian Community! For the instances that you are the admin for and want to delete, go to that site and then select Administration. From here go to Manage subscription and then click on the dot menu and select delete. This will start the process of deleting that instance. Regarding the…

Hi @Kimberly Wood, Welcome to Atlassian Community! Users that belong to the Service Desk Customers role can only access the project via the portal, if you want your customers to access the project via the agent view you have to add them to the Service Desk Team role.

We are using Slack for Confluence. Slack is our main communication channel, and our enablement team using notify our teams about new blog posts that they created, anything from training to new resources that are available. And our sales team has started to do the same thing in their channel.

We use Confluence + Slack, but had to go with an app and the reason being that we wanted to control what was sent to Slack and also be able to change the icon used. The app allows us to customize the message for each space.

These roles can be used to control what users have access to in the project by setting project permissions based on the roles, in workflow conditions, notification schemes just to mention a few things. Have a look at Manage project roles for more information.

@Kotresha B I don't, Atlassian do not provide it but instead rely on that you follow the vendor's recommendation to do backups.

Yes, but keep in mind that attachments are not stored in the database, so you would have to get those from the file system on the server.

Hi @[deleted], Welcome to Atlassian Community! There is nothing that prevents you from using components instead of versions for release management, but you will miss some of the features in Jira by doing so. By using versions you will get a version report and you can merge multiple versions into one. Components are…

@Witold Klimas if you want to filter out multiple values use the not in function, like this: issuetype not in (sub-task, epic)

@Kate Clavet-D_Amelio I just verified and it is working! It shows the old URL but it forwards correctly to the right page.

@Kate Clavet-D_Amelio, yes there is a link under Manage subscription in the Admin hub that is referencing the wrong link.