Mikael Sandberg Community Champion

Hi @Austin Marstaller, Welcome to Atlassian Community! Make sure that you have the right space permissions to delete a page. Go to Space settings > Permissions and check. If you do not see Space settings you are not a space admin and cannot change the permissions.

Hi @Dominic Nottage, Welcome to Atlassian Community! Yes, Asana has an integration with Jira, but be aware that you are limited to what can be synced. Last time I checked you could only sync summary, description and reporter over to Jira (which is why we are now moving away from Asana to Trello). 

Yes, that is possible. You have to configure issue security, you can use that to control who have access to specific issues. Have a look at Configure issue security schemes on how to set it up. You can then set a default one, and/or use automation to set the security level based on the issue type. I use it in one of my…

No, your customers cannot @ mention other customers. The recommendation I give my teams that are using JSM is to add the customer as request participant and then call them out in the comment.

You can customize the Chart by/Group by, either by a JQL or a saved filter. Take a look at Chart By / Group By. So in your case for everything else, create a JQL that looks something like this: issuetype != Bug 

Hi @aaron.geister, Welcome to Atlassian Community! The out-of-the-box chart gadget does not allow you to group your data. You would need an app to do that. This is one of the reasons I am using Custom Charts for Jira since it allow you to group the output and configure the chart better. There are also other apps in the…

The automation template library is a good start, Jira automation template library, and it has a playground where you can set up an automation. And you can find the documentation here, Automate your Jira Cloud processes and workflows.

And if you want to move the information in Bug description to Description when you move an issue you can do that using automation.

The data is not lost, it is just hidden. If you add the Bug description to the screen used by your user story you should be able to see it again.

Are your customers internal customers that have access to your Atlassian instance? If that is the case then you can add the LDAP group as Service Desk Customers in the project and that will add those users to the Customers list. This is how I am doing it, since all our customers are internal and everyone at the company…

Hi @richard.barber110, Welcome to Atlassian Community! Based on the information you have given you are most likely running into the third complex scenario described in this KB, Reopen a sprint. Scenario details * You closed Sprint 1, and there were no completed issues in it. * All incomplete issues were moved back to the…

Hi @tbloomquist, Welcome to Atlassian Community! No, you cannot give anonymous users permission to comment on issues or be a watcher, all you can do is allow them to view and create issues. See Allow anonymous access to projects for more information. 

Yes, that is possible. All you have to do is change the filter used by your board to include those issues.

No, there is no way around it. All apps have to be on the same user tier as your host product. Have a look at the Licensing and Pricing FAQ for the Marketplace.

Hi @Raja Shekar Anireddy, Welcome to Atlassian Community! Yes, app licenses has to be for the same amount of users that you have for Jira, so if you increase your user tier for Jira you have to do the same for all your apps. 

When you import to a JSM project it will import all your request as a task. So you would have to either change the issue type after the import is done, or set up your task issue type to use the same schemas as your "raise a request" issue type.

You have to move the 1h rule up to the top for it to work. The SLA is read from top to bottom, so if a request is picked up by one of the conditions it will not check all the other ones. The way you have your SLA set up right now your 1h condition will never happen since your top 4h one will pick up all Urgent request…

Correct, at the moment it is not possible to allow other people then the filter owner to edit it on Jira Cloud. But Atlassian is working on, see JRACLOUD-17783.

Hi @Neeta, Welcome to Atlassian Community! Components would be one option to do it, just be aware that components are project specific, so you would create it manually in each project that you have. There are apps in the marketplace that allows you to sync components across multiple projects. The way we do it is using a…

Yes, the permissions are still enforced if you add a ssh-key to the repository. All the key allows you to bypass is the authentication.

Absolutely, have a look at Create a custom field. What you do is go to Administration > Issues > Custom fields. From here you can create a new custom field by selecting the type, give it a name and then associated it with a screen. As part of the set up of a single-select/multi-select field you will also enter the options…

Hi @Victor A, Welcome to Atlassian Community! The documentation you linked to only applies to Jira Server/Data Center, for Cloud you want to take a look at https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ To get the list of tasks you want to access the filter instead of the dashboard, all the dashboard is…

No, it is not possible to predefine a set of labels that the customer can use. Labels are free text fields, and you have not control over what the customer can enter. Instead of using a label you may want to consider using a single-select or multi-select field since you can pre-populate those fields.

The notification scheme in JSM only applies to agents and other internal users that have access to the project, not customers. If you want to turn off the notification on status change you have to go to Customer notifications and disable customer visible status changed. This will do the same thing as adding a new status in…

Hi @Brendan O'Brien, Welcome to Atlassian Community! Yes, it is possible to hide statuses from the customer by giving the new status the same name as an existing one. See Customize the workflow statuses for a request type for more information.

All you have to do is to invite her to the board and she will become a single board guest in your workspace.

Git commands cannot be run in Bitbucket, you have to do that from your local machine.

Bitbucket out-of-the-box doesn't offer such report, so you would have to get that information using git shortlog. You may also want to contact the vendor for Awesome graphs and/or Charts & graphs and see if they have any plans on offer the apps on Cloud. I know from previous experience that Awesome Graphs can give you that…

No, it not possible to select a specific tag as the source for your pull request. What you could do is create a branch off of that tag and use that "tag branch" as your source.

Correct, or you could use one JSM project for multiple JSW projects and use automation to create issues in those projects based on the request. You can either do that by having individual request forms for each JSW project, or have a field in the request form that tells you which project the issue should go to.