Mikael Sandberg Community Champion

Hi @caleb.hoffman, Welcome to Atlassian Community! The user endpoint is the closest you can get, and is should return a list of attributes about the user that you can find here. The API for the user is changing in order to improve user privacy. Most of the user end points are moving to Cloud admin end points.

They also have a support forum that you can find here, http://support.averta.net/en/forum/

Hi @Aleksandra Di Gesaro, Welcome to Atlassian Community! It looks like you ended up here because Averta is using Confluence for their documentation. I would recommend that you go to http://averta.net/ and submit your question there instead. 

Hi @justin mitchell, Welcome to Atlassian Community! Yes, you can have lesser number of users on Confluence compared to Jira if you like. If you want everyone to be able to view the content in Confluence you would have to open it up for anonymous users to use and view Confluence content. 

If your admins have enabled the "Contact Administrators" form you can use that one, if you do not see it I would recommend that you contact your IT team and they should be able to tell you who your Jira admin is.

Hi @Violeta_Mincu, Welcome to Atlassian Community! You would need to contact your Jira admin for this, the community does not have access to your instance... 

The way we are doing it is to use just one project. Tier 1 is responsible to assign the incoming request to themself and work on the request, or reassign to Tier 2/3 when needed. We also rely on automation to auto-assign some of our requests, like peripheral requests, to designated agents.

Hi @Maxime Lacasse, Welcome to Atlassian Community! In the project, take a look at the bottom left, does it say "You're in a team-managed project"? Is so, that means that that project cannot use the workflow you imported, you would need a company-managed project in order to do so.

I'm interested!

It sounds like you have a select list field on the form that you need to edit. Go to Settings > Issues > Custom field and look up the field in question, and then add a new option to the configuration.

As part of your rule that creates the cloned issue you should also add a link between the two issues. You can then use that link and update the issue in BT when changes happen in SP.

Hi @Mario Amaya, Welcome to Atlassian Community! Hierarchy can only be configured if you have access to Jira Premium which includes Advanced roadmaps. You can then set the hierarchy if you go to Plans > Settings > Advanced Roadmaps hierarchy configuration. 

Deleting a project will not delete filters. If you still have boards and filters for a deleted project, delete the board first, then delete the filter.

I would recommend that you change the owner of the filter instead of copy it. You can change the owner if you go to Settings > System > Filters. Deleting a user will not have an effect on the filters that they created/own. The only way to delete them is to go to Settings > System > Filters.

Hi @Craig Maxwell-Brown, Welcome to Atlassian Community! Your query is missing "()" around the component section, and that is why you get all issues that doesn't have a component set. Try this query, that should get you what you are looking for: project = CP2 AND issuetype = Bug AND status in ("In Analysis", "In…

Once you have gone over the monthly allocation of executions your automations will be throttled, and you basically have to wait until next month. Customers on Free and Standard plans have access to a limited monthly trial allotment of global and multi project rule executions (100 and 500 per month, respectively). Your…

No, you are not missing anything, Bitbucket Cloud only has the minimum number of approvers, not all approvers. There is a request open to have that added, BCLOUD-14510, and I would recommend that you go and vote for it and follow it. 

You can use the scheduled trigger to do this. Here us an example from the automation library:

You too!

Hi @Mara Julin, Welcome to Atlassian Community! You can do this with automation, but in order to send a DM you would need the Slack ID for the assignee. Instead of using DM you could use a channel and use @ mentions instead, that is how we do it to notify PMs when we have new customer escalations for example. We do DMs as…

Yes, if the security level field is set you should see the padlock to the left of the watch icon. Since you don't see it I suspect that Security Level is not set on your issues. You can do a bulk change and set it that way. Also make sure that your security scheme has a default level set.

Hi @Clyde Tamburro, Welcome to Atlassian Community! The issue security is set if you click on the pad lock on the right hand side If you do not see it, make sure that you have added the field Security Level to the screens that your issue types are using.

As the error message indicates, when you create an Epic both summary and epic name are required fields. Based on your code you are not setting the epic name and that is why you get the error.

Currently automation cannot trigger on custom events. There is a request to have this implemented, JSDCLOUD-4461. If you want to see this happen, go and vote and follow this request. 

Yes, that looks correct.

It depends on how you configure the channels in Halp. If you make the replies public it will look like the reply is coming from the agent in the thread, the only difference is that it adds APP after the username, example mikael.sandberg APP, when you reply. If you make the replies private the message will show up in the…

Can you give a bit more information on what you are looking to do? My interpretation of your question is that you want to sync your Atlassian account to iCloud, and if that is the case the answer is no, there is not integration between iCloud and Atlassian.

Yes, an unmanaged account can be an admin, there is no difference when assigning permissions between managed and un-managed accounts.

Hi @Damian Finger, Welcome to Atlassian Community! You can do this with Halp, which is a two way sync between JSM and Slack. It allows a user to create request from Slack and as an agent you can reply to the user using the comments in JSM.

Atlassian is not selling sever licenses anymore, as announced here. So you would have to purchase the Data Center version and it starts at $17200 for up to 50 agents. If you compare that to JSM Cloud you can get up to 100 agents for about the same cost.