Mikael Sandberg Community Champion

You would need an app to do that, like Custom charts, which would allow you to create a stacked bar chart. You can try it out in their interactive playground.

No, the Customer notifications are not going away, it is only the Legacy automations that will.

Currently that is only possible it you use an app that lets you configure the portal. There is a request to make those fields visible in the portal, JSDCLOUD-9705.

Once you are done editing your page, just click Publish up in the right-hand corner and that will create a new version of the page with your changes.

Here is a short demo.

Hi @Justin Yu - Systems Engineering, Welcome to Atlassian Community! You need to be on the JSM Premium plan in order to have access to Insight which is the asset management feature in JSM. If you are on premium you should have a menu item next to Apps that says Insight. 

@Robert DelFave It would look similar to the one I posted above, just remove the transition part and use the "Send Slack message" action instead of the add comment one. In order to send a Slack message you need to have an incoming webhook in Slack, and you can easily create one by following their instructions here.

Okay, team-managed projects doesn't use the same notification scheme as company-managed projects does, and you cannot use a custom field in the notification scheme that the team-managed project uses.

Did you use the linked issues branch rule? That one will process all linked issues similar to this automation in the library: As you can see from this example what you want do do to the linked issues has to happen within that branch. If you compare this to the rule you tried, in your rule the transition is for the issue…

You should be able to set the field by using the Edit Issue action. That is how I add linked assets when a new request is created. In the Edit Issue, just select the Insight field and you can then set it using a IQL or smart value like this:

No, virtual/generic users are no longer supported in Advanced roadmaps.

Hi @Kara Stewart, Welcome to Atlassian Community! I was able to get to their website without any issues. I would recommend that you contact their support, support@planyway.com

Hi @Nick Dazzi, Welcome to Atlassian Community! The linked asset field is just a custom field that you configure. To add a new one for Insight, go to Settings > Issues > Custom fields and click create custom fields. Under Advanced you will find Insight objects. Once you have created the field, click on the three-dot menu >…

Also take a look at Configure notification schemes for more information.

Short answer is no, you cannot bulk import automation rules. But you can always add it as a suggestion, https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440

You can use automation to do this, have a look at "When SLA threshold is about to breach → then add comment to notify assignee" in the library for inspiration. That one is based on the SLA, but you could also create one that runs on a schedule every day that checks when the request was last updated.

No, currently you cannot customize the QR code. There is a request for server to be able to do that, JSDSERVER-8414. I would recommend that you create one for Cloud and reference that one. 

Your automations cannot use the existing Customer notifications. Instead you will have to create the custom notification within the automation itself. For a good example, take a look at the template library and check the automation called "Resolve issues due to inactivity". That one adds a comment in the request and this…

The automation you tested is misconfigured, because it will transition issues based on your schedule and ignore the branch. What you are looking for is something like this: This one is an example from the Automation library, just change the parent branch to be the linked parent instead.

Hi @Deepthi Rekha Chitrapu, Welcome to Atlassian Community! No, you cannot filter on a branch name for all repositories in a project, branches are repository specific and Bitbucket does not store that information. 

Hi @Thomas Zottner, Welcome to Atlassian Community! Yes, delete is a permission that by default is given to the project admin, but you can always change the permission scheme to either not allow it at all or only allow Jira admins to do it. 

Go to your notification scheme (Project settings > Notifications) and edit the scheme. Click "Add" for the action you want the notification to be triggered on and then use the custom user field option.

You can find Atlassian's SOC 2 report and any other compliance reports if you go to Atlassian Trust Center 

Also note that if you want to search on components and want to exclude one, you have to also include the the case where the issue does not have a component set like this: (component != Something OR component is EMPTY) The sam thing applies to labels.

Hi @praveen kumar, Welcome to Atlassian Community! Have a look at this KB, it will show you useful logs in Jira and what their purpose are. 

Hi @Charlotte Bish, Welcome to Atlassian Community! Your filters are missing the (), anytime you are using OR you have to use () so that you get results you want. So for example the filter you tried should look something like this: "Issue Category[Dropdown]" = "Technical Issue - App down/not working" AND ("CCG or…

The only thing I could find in JAC was this one for server, JSDSERVER-7288. So my advice would be to go ahead and create a request for Cloud and reference this one.

No, you cannot make individual attributes read-only, you can only make the whole object read-only if you assign them the user role. You can find more information about roles here

Hi @Beth McGinley, Welcome to Atlassian Community! Yes, components are project specific. 

You cannot rename it on the backend in the Agent view, but on the portal you can change the display name. One of my projects that is using the components has set the display name to "Affected business system". If you want to rename it in the agent view you would have to use a custom field instead.