Mikael Sandberg Community Champion

Hi @Terra, Welcome to Atlassian Community! The color that you see in calendar and timeline is based on the color associated with the priority. You can change that if you go to Settings > Issues > Priorities and edit the priority. 

Correct. The exception is if you are using Jira Service Management, in that case any user can submit service requests from Teams, because in JSM it is only the agents that needs a license.

Hi @harshita.sharan, Welcome to Atlassian Community! The short answer is no, you cannot be on different tiers. All users have to be on the same one. 

Hi @Craig, Welcome to Atlassian Community! Try and see if 'dd/MMM/yyyy hh:mm' works for you. 

The default chart in Jira will not allow you to rearrange the statuses. You would need an app in order to do that, I know that Custom chart for Jira allows you to do that.

Hi @Esmeralda DeArmas, Welcome to Atlassian Community! In order to use Jira you have to have access to it. 

Hi @Jerin, Welcome to Atlassian Community! In team-managed projects you do not have the active sprint view, instead you have the Board option for it. 

Okay, in a team-managed project you cannot setup issue security, hence you cannot hide issues for users that should not have access to them. Team-managed project only have three permission levels (private, limited, and public). You would have to use a company-managed project in order to accomplish what you are looking to…

You can do this by using a permission scheme that restricts who can browse and create issues in the project, and also add issue security so you only see your own issues. You can learn more about issue security here.

It has been awhile since I used scriptrunner, but if it can access the REST API you could do it. I am using an IPaaS software to set it.

@Sadhana PARASHAR (Retail Platform) Quick filters are available in the backlog.

So it depends on how you have configured your customer permissions in JSM. Any user that is defined as a customer have free access to the KB and can submit requests via the portal without having a license. By default your global permissions are set to only allow users that have access to your instance to be customers, so…

The smart values for the user properties is limited, so the closest you can get to the location is getting the time zone set in the user's profile. Another option would be to set an Entity property for each user with the location, you can then use that to assign it to the right team. We are doing this currently based on…

What you see is expected. The user has to be able to browse the project in order to be able to see the issues in Jira. If you have stakeholders that do not have/need access to Jira, one option would be to change the permission scheme for the project and add Public to the browse project. But then you are opening up the…

Hi @Tristan Williams, Welcome to Atlassian Community! The error indicate that you are not the owner of the directory that is being tracked by Git, and that is why you get the error message. Basically Git will by default not parse a Git config directory owned by someone else then the current user. You can learn more about…

They would still have access to Jira Work Management, but can only interact with your JSM project via email or the portal.

Hi @Rob, Welcome to Atlassian Community! You can do this by adding the manager as a request participant, that way they will have access to the request via the portal and get the same updates as the requestor. You can find more information about request participants here. 

You would need to get an app to do it, there are a couple of them in the Marketplace.

It depends on what platform you are on. Confluence Cloud doesn't allow you to create custom HTML so it is not possible in Cloud. If you are on Confluence Server/Data Center you can take a look at this post about how to create a floating TOC.

Hi @Kari Settergren, Welcome to Atlassian Community! You can find more information about user stories here and here is the documentation for how to import issues from CSV.

Hi @robert.inchausti, Welcome to Atlassian Community! First off, Advanced Roadmap is a premium feature. If you are on premium you should see Plans as a menu option and from here you can create the roadmap. You can find the guide for Advanced roadmaps here. 

For the affected customers, I’m one of them, will there be any compensation for the outage since you surpassed your 99.9% uptime promise?

Agreed, hopefully that will change once the object scheme in Insight that is used for services gets unlocked so you can add more attributes to them. Then you would be able to limit specific services to specific projects. 

The short answer is no, you cannot limit the Services to a specific project. 

Opsgenie does have a bidirectional integration with Slack, but you cannot create incidents, it only allows you to create alerts from it, see Integrate Opsgenie with Slack App for more info.

Hi @Paul Van Liew, Welcome to Atlassian Community! You could take a look at JSM, it includes Atlassian Assist that allows you create requests from Slack, including incidents. And if you are on JSM Premium the ICC and creation of the Incident Slack channel happens directly within the request.

In order to reuse a project key you have to remove the existing project first. Renaming the key will not do that, since Jira keeps a reference to the old key so that the change does not break any links to those issues.

Hi @Marqus Keith, Welcome to Atlassian Community! You could do this using automation, and have it trigger on changes to the label field. Something like this would work:

You could use the Average time in status gadget to show this. There are also apps in the Marketplace that can show it as well if the Average time in status gadget is not giving you the detailed data you are looking for.

Hi @Josette Contreras, Welcome to Atlassian Community! The first thing you should look at is what type of project you are in, if you look on the left-hand side at the bottom it will say "You're in a team-managed project" or "You're in a company-managed project". Team-managed projects does not currently have a separate menu…