Mikael Sandberg Community Champion

Correction, I just tested and the email notification should be sent also when you are using the Approval group.

You are correct, if you are using the Approver group the Customer notification for approval required is not triggering. So you could either change the workflow to use the Affected services and Approvers field for the approval step, this will add all the members of the Approval group set on the service to the Approvers…

Hi @Jira Admin, Welcome to Atlassian Community! No, there is no option in the UI to delete comments from multiple issues at the same time. You could do it via the REST API by getting the list of comments for each issue and then delete each one.

This is expected, currently you cannot add additional fields like priority, created, etc to the detailed view. But Atlassian just added so you as a portal admin can add those fields when the user are viewing all their requests:

A workaround would be to use an app like JXL, Hierarchy for Jira or Structure which allows you to set your own hierarchy.

Unfortunately you cannot set the hierarchy for individual projects, changing the hierarchy will affect all projects. There are requests to have this feature added, here is one of them, JSWCLOUD-21815. Go and vote for it if you want to see it implemented. 

Changing the Jira project key will not affect anything. Existing issues will just get the new key, and can be reached by the old key as well because Jira will redirect it to the new key. And yes, customers will still be able to access old requests.

Lucidchart has a floor plan creator and the demo I saw of it awhile back allowed you to add layers to it so if you clicked on a desk it could show additional information. And it has an integration to Confluence.

Hi @chandraprakash, Welcome to Atlassian Community! Currently the only option you have are Dashboards that comes with a set of gadgets that you can use. Atlassian is working on releasing Atlassian Analytics which is a reporting tool based on Chartio. It is currently scheduled to be released Q2-Q3 2022 according to the…

In order for that to work you would also need to allow everyone to browse the projects so that they can see all issues in it.

The way to do it is that you have to go into the workflow and on the status that you are using for approvals edit the approval step to get the approvers from the affected services:

Hi @Robin Fadool, Welcome to Atlassian Community! Depending on how your workflow is configured you may be able to move it back to In Progress. If you click on the drop-down arrow next to the status you should see View workflow. If you do not see a way back to In Progress you should contact your Jira admin and they should…

Okay, basic JQL doesn't allow you to do nested filters, you would need an app for that, so in order to get the issues linked to the two epics your filter should look something like this: project = PCRF AND ("Epic Name" IN ("Campaign Enhancements", "Campaign Management") OR parentEpic in (PCRF-<epic number>, PCRF-<epic…

If you want to add multiple values to Epic name you have use the in operator like this: "Epic Name" in ("Campaign Enhancements", "Campaign Management")

Hi @Lucas Aguiar, Welcome to Atlassian Community! You need to look at the filters the boards are using, most likely you have a board that have issues from more than one project, and issues on that board that is associated with the sprint in question. 

The reason the burndown chart is showing Time is because your board is configured to time as the estimation or the "Remaining Estimate and Time Spent" is selected. You can change that by going to Board settings > Estimation and change it.

This JQL should do the trick: project = PCRF AND "Epic Name" = "<Your epic>" ORDER BY Rank ASC Or if you want to see all epics in the project, this one will do it: project = PCRF AND issuetype = Epic ORDER BY Rank ASC

Hi @Liz Porter, Welcome to Atlassian Community! No, there is nothing that an admin needs to do to enable Presenter mode. Once Atlassian has rolled it out to your instance you should see it in the menu when you go to a page. I did notice that it is not available if you are on the Space overview page. 

Archived spaces are not auto-deleted, they are just hidden so a user cannot search and find pages in an archived space. See it as a way of de-cluttering your Confluence instance by hiding out-of-date pages.

If you have a lot of request types I have noticed that the last one you create is not being displayed, so try and create a test one and see it that help.

You do not need an app for this, Jira comes with automation that you can use to set up a rule that creates your tasks on a schedule.

You need to contact your Slack admin and they can install the integration for you.

The way you have configured your automation would require that you check the box for "Run a JQL search and execute actions for each issue in the query." in the scheduled trigger. The reason is that you have a transition component that is not linked to the task you are creating. I assume you want to transition the newly…

The plan is called Premium and you should see this when you click on Change to change your plan:

Hi @Amy Wong, Welcome to Atlassian Community! Go to admin.atlassian.com and click Manage users for your site. Then go to Products > Manage subscriptions, from here you can change the plan that you are currently on. 

Instead of triggering on the Approval completed (which triggers on both Accept and Decline) I would use the issue transition tigger instead and have it set to the status that your request moves to once the incident has been approved.

Hi @Mayra Molina, Welcome to Atlassian Community! Yes, you can edit or delete a work log, just select the Work Log tab in the detailed issue view.

You can use smart values to set the date, for example {{now.plusBusinessDays(5)}} as you can see in the help text for the field. Just note that these date fields have to be on the create screen for it to work. So if you get an error when testing your automation, check the screen. Go to Project settings > Screens and make…

Hi @Paulina Lopez, Welcome to Atlassian Community! You can easily do this via automation, just create one that runs weekly and creates the issue for you. Something like this would do it:

Hi @Brian Moore, Welcome to Atlassian Community! Yes, Atlassian allow you to use IP allowlisting to control access to Confluence if you are on the Premium or Enterprise plan. Have a look at this KB for more information.