Mikael Sandberg Community Champion

The short answer is no, you cannot change that text. There is a request to have it changed to Deleted user, ID-7868, and here is one that wanted to remove it completely but that was closed as won't fix, CONFCLOUD-65490 

My guess is that that hub is created via Confluence and Scroll Viewport, that is what Atlassian is using to create their documentation hub. 

You cannot use automation for this, automations are running after the issue has been created. You would need to use a validator in order to do this, and most likely Scriptrunner that allows you to create scripted validators.

Hi @jolerapps, Welcome to Atlassian Community! The short answer is no, you cannot use an enumerated issue key, Jira will always pick the next available integer. There are ways of representing the hierarchy, either by Marketplace apps like JXL and Structure (or any of the other apps that can organize your issues based on…

You can get the issue key and description of the original issue by using smart values, in this case you are looking for {{issue.key}} and {{issue.description}}.

What you are looking for is something similar to the "Resolve issues due to inactivity" automation that you can find in the library. Your query would look something like this: "Request Type" = "Report Customer System Issue (SL)" AND status = "Root Cause Undetermined" AND updated < -5d That would trigger the automation to…

Currently that is not possible, you would have to go into each project and see if it has a form. Hopefully when the Forms API is released you would be able to do this by getting all the projects and then check and see if it has forms or not. The API is scheduled to be released in Q3-Q4 2022 based on Atlassian's public…

Hi @Chris, Welcome to Atlassian Community! To get issues created on a specific day you can use the startOfWeek() function, which by default starts on Sundays. So in your case the JQL would look something like this: issuetype = Incident AND created = startOfWeek("+1d") 

Go to https://www.atlassian.com/software/statuspage and click on the "Get it free" to start the guide to set up Statuspage. On the above link you can also learn more about the three types of pages you can create and the pricing model.

Have a look at this question for more information

Hi @Veronica Treto, Welcome to Atlassian Community! Yes, you can achieve this by using automation and set it to trigger when your task is moved to done. I have a similar one that generates recurring tasks when a new sprint is created and it looks like this:

No, an automation cannot run while the user is creating the request, it will only run once the request has been created.

Yes, you can use Confluence to host HR information, that is exactly what we are doing. Everyone get access to Confluence and we are using it for documentation, intranet, publish policies and standards, knowledge base linked to JSM and everything in between.

In that case I would create a new incident request type and then in the SLA ignore that request type. Or you could use a component or as you suggested a custom field and then update the JQL in the SLA accordingly. If you look at the SLA you can set conditions when the SLA should pause/start/stop, but this is only based on…

For DC it is still being considered, there are a couple of suggestions logged for this, FORMDC-27 and CONFSERVER-69272 are two that I found.

Hi @Agrawal Shashank, Welcome to Atlassian Community! Yes, time to resolution and time to first response can be modified. These two fields are controlled by your SLA settings in the project, so in order to ignore incidents you would have to go to SLA and modify the query used to not include incidents. You can learn more…

Hi @Nicolas Greull, Welcome to Atlassian Community! So if the field is not available in a condition you can always use the JQL condition to query for the specific value you are looking for. In the case were you have multiple fields with the same name the best practice is to use the customfield_12345 value instead of the…

Currently that is not possible, but it will be soon. Forms will have access to Insight fields sometime in Q3-Q3 2022 based on Atlassian's roadmap.

@Carlo Gonella Yes, that is correct!

Yes, that can be done by using Forms, which allows you to create a form with conditional logic and you can dynamically show or hide fields based on what the user selects.

If you go to the Automation library you will find an automation called Resolved due to inactivity that you can reuse. Just change the scheduling to be for Monday - Friday using CRON expression and the query to be for the time frame you specified. You can either use the if/else condition to check when the issue was last…

@Carlo Gonella You cannot limit what issue types listed when you create an issue, but what you can do is to use automation that sets the security level once the issue is created.

What you see is expected, since that is how Jira stores the reporter. In order to get the display name you can use {{issue.reporter.displayName}}

Hi @Mohammed Hisham, Welcome to Atlassian Community! You can easily do this using automation. In your case your rule would be something like this:

Does the group have access to view the project? Are everyone in that group assigned a JSM license or Jira license? The notification scheme will send notification based on your permission scheme, so if that group does not have access to the project the notification will not be sent.

Check out this article on how to find out if you are on Cloud or Data Center, How do you know if you are on Confluence Cloud or Server/Data Center? 

So there are a couple of options here, you either add both managers at the same time, then have a second automation that triggers when the request moves to your second approve status. This one would check and see if Manager2 is empty, and if so, use that approve action to move it out of that status. Another option is what…

You are looking at the wrong place. All shared filters can have the owner changed, but you have to go to Settings > System > Filter (you need to have Jira admin permissions to do this) and from here you can change the owner

Currently your only option to get data from the form is to link the question to a Jira field. Form API is something Atlassian is working on, and currently it is slated for a Q3-Q4 2022 release according to the public roadmap.

There is not bypass in the UI, you would have to use the REST API in order to do it. Here is the link to the Create project endpoint.