Mikael Sandberg Community Champion

You could, but you would have to use rest api to get the start date and end date of the sprint, that is not something that is exposed to JQL, it can only search on closedSprints() and openSprints().

Yes, you can create filter for the resolved date. Here is an example that would give you all resolved issues within the past 30 days: "Resolved At" >= -30d To get all resolved issues from last month you can use this JQL: "Resolved At" >= startOfMonth(-1) AND "Resolved At" <= endOfMonth(-1)

If you look at the automation I have it logs the time both as UTC and PST. Jira saves all times as UTC, so you have to compensate for that. So for example in your rule when you want to trigger at 2:30 pm - 3:30 pm CST, you have to look for 20:30 - 21:30 UTC. And because you are using half hours too you would need to add…

Hi @Jennifer Bragg, Welcome to Atlassian Community! You can export your rules if you go to System > Automation rules. Up in the right-hand corner you should see a three-dot menu and from here you can export all your rules to a JSON file that you can use to import you rules in production. Note that the automation version…

In its simplest form this query should give you all issues that haven't been updated within the past 30 days: updated < -30d To extend it so you only get issues that are unresolved the query would look like this: updated < -30d AND resolution = Unresolved

Yes, it is possible, but you would need an app that extends JQL unless you want to add each issue key for the tasks in your JQL. Default JQL cannot do nested queries, but apps like Scriptrunner/Enhanced Search, JQL Tricks, and JQL Search Extensions, just to mention a few, can all extend JQL so you can search for tasks that…

Yes, that is possible. You need to check your permission scheme used by both projects and check who can browse the project. I would recommend that you give project roles browse permissions and make sure the user in question is only set up as a Service Desk Customer in project A and that the Browse permission has Service…

So the customfield_XXXXX is used because that will never change, but you can change the name of the field, and the field name is not unique so you could end up in a situation were you have two fields with the same name. By using the customfield_XXXXX you avoid getting nothing returned in that case. Here is an example of…

Hi @Josia Leppert, Welcome to Atlassian Community! Because you have statuses that allow transitions from any status, like Done and Ready for IT, you would have to add a condition on those transitions in order to prevent issues that are in Rejected status to transition out of it. The condition you need to add is called…

It can be done, you just have to define project roles for internal users and external users. You can then control who can view the comment by changing the visibility of it by clicking on the padlock: Note that you have to be on the standard plan or higher to have access to comment visibility.

Yes, it is possible, you just have to enable the backlog in the Kanban board. Go to Board settings > Columns and add you should see Backlog as the far column. Just drag a status into it that indicate that the issue is in the backlog. Have a look at this KB for more information.

If you click on the edit for the Approval step, on the second screen have you defined the transitions that the request should use when it is approved/declined?

What you are looking for is a functional testing tool. Before when I just to work with Jira Data Center at a FDA regulated company I used Leapwork to run through similar tests after an update. But there are other tools out there as well, like Selenium (open source), and TestComplete that has an integration to Jira. If you…

The short answer is no, you cannot turn off and on an automation on a schedule, mainly because automation currently do not have an API. Instead of having three different automation to do this, have you considered using the create timestamp to determine who it should be assigned to? If you do it based on the hour the…

Hi @Dor IA, Welcome to Atlassian Community! To check your storage, go to admin.atlassian.com, select Product > your site > Storage. From here you can see the storage available for each application. You can also take a look at this KB for more information. 

If you go to the agent view and look at the request, do you see something like this: Done is the resolution, so verify that all your closed request has a checkmark and a value next to the status.

Hi @Nelda Clelland, Welcome to Atlassian Community! No, apps that are only for Cloud will not work for Data Center. So when you search the Marketplace make sure you select Data Center as the hosting type.

Hi @Gregory James, Welcome to Atlassian Community! Board settings in a company-managed project is only available if you are a project admin or have been added as a board admin. In a team-managed project you have to have the role of administrator in order to see Configure board.

Your regular expression is not correct, it should follow the Java regex. Also note that it is case sensitive, so in order to trigger on an issue that have URGENT or Urgent in it the regex should look something like this: [uU][rR][gG][eE][nN][tT] In your case if you want to use or and include multiple values in the compare…

Have a look at this KB. Basically you go to Settings > Permission schemes and create the scheme from there. I would recommend using project roles instead of groups when you can, that way you can control who have access from within the project instead of having to update group memberships. You would also need to change your…

This should be pretty straight forward, in its simplest form the automation would look something like this:

You could contact one of Atlassian's partners and they would be able to get this set up for you. You can find the list of partners here, https://www.atlassian.com/partners

Your portal users are not listed under User management. Instead go to Products > Jira Service Management and here you will all your portal users.

The documentation you found is only for Jira Cloud, not Data Center. Advanced roadmap in Jira Data Center is using issue links for the hierarchy instead of a custom field. 

It is very limited and currently there are no endpoints that would allow you to deactivate a license/product.

Hi @[deleted], Welcome to Atlassian Community! You can find the API for it here, https://developer.atlassian.com/cloud/admin/rest-apis/ 

Hi @Jean-Eric Paulin, Welcome to Atlassian Community! The base URL for Opsgenie is not org specific, that information is part of the API key. The base URL is https://api.opsgenie.com, if you are using the EU instance it is https://api.eu.opsgenie.com

The permission validator is based on the permission scheme, so it validates that the user has a specific permission, like Edit issues. You can learn more about each permission here. Note that these permissions only applies to company-managed projects.

The short answer is no, you cannot group your subtasks in the detailed view. There are apps that allows you to add more information to that view, so you could use either a label or a component to group them. 

Hi @Christopher Barron, Welcome to Atlassian Community! Validators are used in the workflow to validate if certain conditions have been fulfilled before transitioning the issue, for example make fields required, check if a field has been changed etc. You can find the default validators here. The default validators do not…