Mikael Sandberg Community Champion

Hi @Thomas Kluge, Welcome to Atlassian Community! This should probably be it's own question and reference this one, but you could do something similar to what @Nic Brough -Adaptavist- mentioned using your Forge script. Another option would be to use automation that copies the value from your drop-down custom field to the…

If you add resolution = Unresolved to the filter used by the queue it should exclude closed requests. But that will only work if you set the resolution when the request is moved to closed, either by setting it as a post function on the transition or via a transition screen. The other option is to add status != Closed to…

Yes, you can link issues across projects, all you need to know is the issue key in order to do it. For example, we use it to link HR onboarding requests to tasks that live in order teams projects that they need to do.

If you look in the automation library you should see a rule called "When all sub-tasks are done → move parent to done" that you can use as a starting point and then add the additional checks and conditions that you need.

Here is the suggestion to support user type attributes in external import, JSDCLOUD-10732 

The bulk import doesn't currently allows you to do imports that contains user attributes, the reason is that because the bulk import is using a token that is not tied to a user everything is imported as an anonymous user. Because of this that user does not have access to Atlassian users. There is a bug logged on this, let…

Hi @Suzie Bedo, Welcome to Atlassian Community! You can do it by creating an automation that is using the scheduled trigger, and when you validate the JQL it will show you the total number, similar to this:

Hi @J Walsh, Welcome to Atlassian Community! Yes, you can import data to Jira via a CSV file, have a look at this KB for more information. 

Check that your authentication is correct, the Cloud API is no longer supporting username:password, instead you have to use email:<api token>

Hi @Luisa Schlicher, Welcome to Atlassian Community! Did you check the Marketplace? I did a quick search on tabs and found these two free apps, AI Tabs+ for Confluence and Tabs+ Lite for Confluence 

Hi @Ramses Milano, Welcome to Atlassian Community! The promotion for 10 free agents are only for new customers, you cannot upgrade an existing instance. This if from the terms and conditions: * If you are a new customer or an existing customer with an existing Jira Service Management account (trial, free, or paid), you…

The documentation you found is for Data Center, not Cloud. You can find the API for Jira Cloud here, and here is the end point that you want to use, https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post

Ahh, you are looking in the wrong place. You do not edit the request type from the portal (from your screen shot above), you have to do that from Project settings > Request types. The portal request list will only show a subset of fields and it is not configurable. 

Hi @ACCOUNTING, Welcome to Atlassian Community! You may want to reach out to info@voltacharging.com to see if they can help you. As a community we do not have any insight to other customers instances.

Hi @kpmullingscolbert, Welcome to Atlassian Community! You can see who resolved the request if you go into the detailed issue view and look under the History view. 

It is because of your OR in the JQL, the way you have configured the JQL means that you will get issues in project X with the label frontend OR any issues from any project with the label php. To limit your JQL to only project X your JQL needs to look like this: project = "X" AND (labels = frontend OR labels = php) ORDER BY…

If the form you are referring to is the out-of-the-box Request a new account request type then yes, you can modify the systems field. the form is using the Components field and if you go to Project settings > Components you add/remove components from there.

Hi @James Worthington, Welcome to Atlassian Community! Once the trial period is over you will be billed for the Premium plan unless you downgrade to the Standard plan, that will not happen automatically. But as you have found, besides loosing access to premium features nothing else would be impacted.

Note that I am using the {{time}} variable that is {{issue.created.format("h")}}:{{issue.created.format("m")}}, you could use {{issue.created}} but that also includes seconds and the date, so the regex would have to be a bit different.

Because you want to do it on the half hour you would need to use regular expression to catch the full hour. Something like this should work:

Not out-of-the-box unless you rename your screens, permission schemes every time you make a change. You would need something like Salto which allows you to see changes made to your configuration.

Hi @Jeff Fisher, Welcome to Atlassian Community! Go to Project settings > Request types, from here you can remove request types from the portal groups so that the request type is hidden. If you go to Project settings > Portal settings you can rename and delete groups.

Currently that is not possible. You may want to search jira.atlassian.com to see if there is a suggestion to add that, and if you cannot find one submit one for Atlassian to consider adding that feature.

Yeah, the search will return the full information, but you should be able to get the account Id by looking for the value of accountId. If you use substring look for the value between "accountId: " and , "accountType". If you are using smart values in an automation you should be able to find it…

Hi @박재철, Welcome to Atlassian Community! In order to hide the home menu you need Refined which allows you to create themed spaces and sites.

Okay, so you may want to try and change the setting in an incognito window to see if it works there. You could also try clearing your browser cache and history to see if that works.

Hi @Matthew Berzinskas, Welcome to Atlassian Community! You may want to take a look at the external resource feature, it allows you to add links to the portal like this:

Hi @Hendra Liu Welcome to Atlassian Community! The Anyone option has restrictions to it, you need to be on Confluence Standard plan or higher, and you have to enable anonymous access in Confluence. Have a look at this KB for more information regarding viewing permissions for knowledge base.

You cannot convert a team-managed project to a company-managed project, the only thing you can do is create a new company-managed project and then use bulk change to move the issues over. You will find the bulk change under Filters > Advanced issue search and after your created a filter that select all issue in your…

Hi @Michael Gomeau, Welcome to Atlassian Community! I assume you are using a team-managed project since you are seeing rules which is in the new workflow editor that currently only is available in a team-managed project. Anyways, team-managed projects do not allow you to add a transition screen, that is only available in…