Mikael Sandberg Community Champion

Yes, you could use Assist for that, which is the integration to Slack, and then add customers that have the dedicated support to a specific channel that is linked to the project. Have a look at Receive and manage requests in Slack or Microsoft Teams for more information. 

Hi @Tracy Chang, Welcome to Atlassian Community! No, the public link is only for the page that you enable it for, not its child pages. You would have to create individual links for any child pages if external users should have access to those too.

In order to use entity properties in JQL it has to be indexed, and if I read the document correctly you have to do that either via an Atlassian Connect app or Forge app. See Making searchable entity properties for more information.

You could use automation to add the thee individuals so that you do not have to do that manually for the specific tickets.

Just to add to @Trudy P Claspill answer. Atlassian has a vision for JSM where the customer has a single point that they go to to get help, and from there the ticket is then created in the correct tool that the receiving support team is using. This was announced during the ITSM keynote at Team 22, check out Sherif Mansour's…

Short answer is no, customers cannot be added to Jira groups. In order to be added to a Jira group you have to be assigned a Jira license first.

Hi @Martin Murphy, Welcome to Atlassian Community! Yes, you can sync the manager over, we do that so you can see the manager when you click on someones profile or see the org chart in Atlas. But there isn't a way of using that information in an automation. So the workaround would be to use an Okta workflow that is…

Okay, so then you should see "When a comment is added → update the status" when you go to the Automation library (you need to be at least project admin in order to see project settings).

Have a look at the community for Atlassian Developers, https://developer.atlassian.com/, they have resources for how to get started. So in the example I included above the simple search is one of the gadgets that Custom Charts adds to the list of available gadgets when you create your dashboard. This simple search gadget…

Jira has three different types of major projects, Jira Software (JSW), Jira Service Management (JSM), and Jira Work Management (JWM). If you go into your project you will see up in the left-hand corner what type it is. And then at the bottom left-hand side you will see if it is a company managed or team managed project.

Hi @Tim Heck, Welcome to Atlassian Community! In order to do what you are looking to do you would need an app for it. I uses Custom Charts for Jira in order to make dynamic dashboards. Here is an example of how I have a simple search gadget on a dashboard that allows you to select the time period: Have a look at the…

This KB is a good resource to understand the three different levels of permissions that Confluence is using.

The edit page restriction will only apply to that page, the view restriction will apply to that page and any child pages (it is inherited down). Setting restrictions does not affect if you can add comments, archive pages of delete pages, that is controlled by the space permissions.

Here is an example that I am using for peripheral requests, which only shows peripherals based on what the user select as location (cf_11190).

Hi @Dylon Robinson, Welcome to Atlassian Community! The filter scope needs the custom field as a variable, so your scope should look like this: location = ${customfield_XXXXX} Have a look at the announcement for filter scope here. 

Hi @adas1, Welcome to Atlassian Community! Is the project you are using a JSM project or Jira Software? In a JSM project if you go to Project settings > Automation you will see in the Library a rule called "When a comment is added → update the status" which is what you are looking for. If you are using a Software project…

There is nothing in out-of-the-box Confluence that allow you to do that. There are Atlassian Partners that can do that for you. One that comes to mind is Brikit, but I am not sure if they work with Cloud instances or just Data Center. Have a look at https://www.atlassian.com/partners and you will find partners that can…

If you are not giving Confluence access to every employee you would have to use anonymous access instead, since it is only users that have an Confluence license that can access spaces by default.

It depends on if you are using an external user directory or not. If you are using an external user directory that is linked to Atlassian you could create a group there and add all employees to it and then sync that group over to Atlassian. If you are not using an external user directory you could use the group called…

Hi @Cynthia.Colon, Welcome to Atlassian Community! You do that by setting the space permissions to either a group that everyone belongs to, or you can open it up for anonymous access. Have a look at this KB for more information.

You cannot search on archived issues, they are excluded from it. You can only get to archived issues if you have the direct link to them.

Hi @Geoff Schipske, Welcome to Atlassian Community! You cannot do it without an app. I am using Custom Chart for Jira which allows you to do this. Here is an example were the user can pick the time period they are interested in seeing results for.

In this case I am charting based on the assignee and grouping based on statusCategory, and the filter is based on created >= -7d

Hi @Lauren Jones, Welcome to Atlassian Community! JSM has a built-in reporting tool that you can use, and you can use the existing Created vs Resolved report to do it. All you have to do is add new series for each assignee. Your other option would be to create a dashboard that gives you that information. I use Custom…

You do that by using the branch rule/related issues, that allows you to update all subtasks associated with the triggering issue.

You could, if you are on the premium JSM plan you have access to Assets which you could use for that purpose, that is what I do for a project that has 300+ values in a drop-down field (it's a finance project).

The document you found is for the old REST API, and it does have an endpoint for commits, you would just have to filter out the result based on the specific user. Here is a newer version of the document, Get commits.

Hi @Josh Jordan, Welcome to Atlassian Community! Is the Project Manager field a user picker field or an Assets object field? The currentUser() function only works on Assignee, Reporter, Voter, Watcher, Creator, and custom fields of type User.

So the last step in the automation is a transition, that is the one you need to update so that the request is moved to the status you want it to be in.

What does you automation looks like? If you look in the automation library you should see a rule called "When a customer comments on a closed request → then reopen the request" that does exactly what you are looking for. Just make sure that you set/change the transition to the one you want before enabling it.