Mikael Sandberg Community Champion

No, currently the only thing that can be configured is the columns and the column restraints, but I would assume that Atlassian will add more customizations in the future.

I don't know how to do it in scriptrunner, but one option would be to use automation to set the asset field, something like this: It is using the edit issue component and since you are selecting an Asset field all you have to do is enter the AQL in it to get the object.

You would need to contact your Confluence admin to figure out what is going on. It could also be on the app side, so contacting the app vendor of Izi could also help.

Currently it is not possible to edit quick filters on JSM boards, but there is a suggestion to add it, see JSDCLOUD-13296. I would recommend that you go and vote on it and follow it for updates. 

In order to send a DM to the assignee you need to use their Slack member Id, and you can do that if you use user properties and sync it with Slack. Have a look at this article that describe what you need to do. If you want to @ mention someone in a channel you can do that by adding @firstname.lastname but that only works…

Hi @Christian Coursey, Welcome to Atlassian Community! You can access the access requests by going to admin.atlassian.com, select your site and then go to Product > Access requests.

And if you are looking for merge functionality there is an app in the Marketplace that can do that, Merge agent for Jira.

Hi @Jarrod, Welcome to Atlassian Community! No, you are not limited to just use the block/blocking link type. You can either use one of the default ones, parent/child is one of them, or you have the option to create your own. And you can use automation to close child requests and copy information between requests if needed.

Hi @Brian McKnight, Welcome to Atlassian Community! Yes, it is possible to turn off the email verification. What you have to do is go to Settings > Products > Customer access and make sure External customers is not checked, and that Allow customers to create accounts is selected. 

Hi @Joseph.Guerin, Welcome to Atlassian Community! It could be that an issue from another project was assigned to the sprint that you are trying to close. The only way to find out would be to get the internal number for the sprint and then do a search. To get the sprint Id, go to an issue that has it assigned (you have to…

No, you should not have to pay in order to check Atlassian status, but it does look like the normal URL is redirecting to the product site. I just checked my company's status page and it works as expected. I have notified the Atlassian support team that is on the community so they can take a look at it.

Is the project you are moving the request/issue to a company managed project or a team managed project? If it is a company managed project, does the field have a configuration that is specific for the target project?

It looks like Contract Signatures for Jira has a signature field that you could use. There are also other apps in the Marketplace that allows for e-sign, but it doesn't look like they have draw field.

Yes, that is possible and you can do that with issue security. Have a look at this KB on how to do it. Basically what you do is creating a security scheme that you configure to who should have access, and then you add the security level field to your issue layout so that you can then set the security on the issues you want…

Hi @alejandra_jimenez, Welcome to Atlassian Community! No, customer notifications do not count towards the automation limit, that limit is only for automations, nothing else. 

@Vincenzo Dragone Once the color has been updated it should transcend down to the boards, but there might be a bit of delay before it does.

If you by Jira Cloud mean Jira Service Management then the answer is different. In that case anyone that is added as a customer to that project can submit tickets, but only via email, the JSM portal or Slack/Teams if that is enabled.

It all depends on how you permission scheme looks like. The default one allows anyone that have access to your instance, in this case your JWM users, to browse and create issues in a Jira Software project. 

Hi @Mike Martin, Welcome to Atlassian Community! There is a getting started guide here, and you can find the template library and playground here. What you are looking for should be very simple to do, and a scheduled automation should do it for you. The JQL for it would look something like this: status = Y and sprint in…

No, you either make all fields editable or not editable, there is no property that would allow you to just make specific fields editable. You would need an app that allows you to configure individual field permissions, have a look in the Marketplace for the ones available.

Are you using an IDP to sync your users with you Atlassian instance? If you look in admin.atlassian.com, do the users show up as deactivated there? If not, then you can deactivate them via the REST API. You would need to get directory ID and then use that to get the user Id ((not the Atlassian Id) in order to use Update…

No, they would see all the request types and the knowledge base if you have that enabled in the project. There is no way of hiding a set of request types for specific customers.

You are on the right track, and in the edit issue action you select the components field and then it will allow you to pick from the list of components that you have in the project.

Yes, in JSM it works, but Clare mentioned that they didn't want to open up the portal to the customer. 

The short answer is no, you cannot just give them the link to the form and go from there. In order to access the form link you need to have an account on your instance. 

You have two options, the first one is to set the resolution as part of a post function on the transition to done. You do this by editing the workflow and click on the transition to get to the post function. The second option is to add a screen to the transition that have the resolution field on it. I always try and do it…

Hi @Rinaldo Ferlin _Ray Ferlin_, Welcome to Atlassian Community! Jira Work Management doesn't have a backlog view, that is only available in Jira Software. Same thing applies to epic, that is something that comes with Jira Software. 

Yes, it can be done using the REST API, and the endpoint you are looking for is called Bulk get groups. This will return a list of all the groups that you have.

This is expected, and it is tied to the issue type that has been set for the request type. You will only see request types in that drop-down list that are tied to the same issue type. So in order to change the request type that is not visible in the list you would first have to change the issue type.

Hi @Fernando Henrique De Souza Miranda, Welcome to Atlassian Community! Yes, it is possible to set up an incoming mail handler for JSW, have a look at this KB that describes the default mail handler that you can use. Just note that you can only have a single email address compared to JSM which can have an email address for…