Mikael Sandberg Community Champion

No, you cannot control what is included in the internal notifications that are triggered by the notification scheme. In JSM the only notifications that you can modify are customer facing ones, or if you are using automation to send a notification then those are fully configurable. 

These 4 templates are company-managed only projects, the other templates are either both or team-managed only: * Blank project for IT teams * Blank project for Business teams * IT service management * Customer service management

On the second automation, make sure that you have enabled allow other rules actions to trigger this rule under rule details

You have to enable team-managed project for JSM first before you can create one, it is turned off by default. If you go to Settings > Products and under JSM click on Configuration you will see the slider to enable team-managed projects.

The Form cannot be displayed when you use the Create button to create your request. You can only see the Form from the portal or via the shareable link if that is enabled. the only workaround would be to first create the request, and then add the form to the request afterwards if you use the Create button.

Currently you have to download Admin Kit for Jira, and you can access it from Apps > Manage apps. There is a new backup and restore experience that is scheduled to be released in Q4 2024 according to Atlassian's public roadmap.

Yes, deleting the ticket would remove all data of it from the system, unless you are either using the built-in backup option or using an app for it. Also worth noting, as stated in the link provided above, is that if you are using apps then you need to have a BAA signed with the vendor of that app in order to be HIPAA…

The biggest advantage, at least for me, would be that you get access to permissions if you upgrade, you can then control who have access to specific request, another one would be data residency. You can see the difference if features between the different plans here.

The short answer is no, since Jira do not version control an issue, what you are trying to achieve is not possible in Jira. In a previous life we had a similar set up and used Jama Software since that allows you to version control your requirements, and then link them to your issues in Jira.

Hi @Jeff Thorne, Welcome to Atlassian Community! If the request contains PHI and the agent removes it, it is still stored in the backend database and can be viewed as part of the history of the request. If you are on the standard plan or higher you can use the HIPAA Compliance option and you can then tag products that…

And just to clarify, smart values can only be used within an automation rule, it cannot be used outside of that. So if you are trying to update a custom field with the extracted value that can be done within an automation rule.

Hi @BHOOMIKA KAPOOR, Welcome to Atlassian Community! JQL cannot truncate/extract parts of the summary field. In order to do that you would have to use something like automation which can extract substrings from fields using smart values. You can learn more about text smart values here.

Correct, in order to set the request type on the task that you are creating in an automation you have to use the branch "For: Most recently created issue" like this: If your automation creates multiple tasks then you just repeat the branch rule after each task is created. The branch will only get the last issue that the…

No, you cannot create a custom hierarchy below the epic level, but you could work around it by using issue links instead of the parent field to link tasks to stories. The enhanced hierarchy can only be added above the epic level, something like this:

Hi @Kebeh Oden, Welcome to Atlassian Community! Where are you getting the information about the user's manager? If you are using something like Okta then you can use the send web request component to get the user's profile and then extract the manager from there. In its simplicity the rule would look something like this:…

Hi @Johnell.Assaf, Welcome to Atlassian Community! These are questions that you should ask your Jira admin, this community is mainly made up of Atlassian customers and we do not have access to other customers instances.

Hi @kgaza, Welcome to Atlassian Community! You have a couple of options, the first thing that comes to my mind is to use a combination of the request type form, Forms and automations. The request type form would hold the first section, the basic information. The second part that the manager fills in can be done by…

Hi @Alan Temperly, Welcome to Atlassian Community! In order to set up SAML SSO you need to have Atlassian Access, and if you do then the configuration is done under admin.atlassian.com. You can learn more about it here.

Hi @banderson, Welcome to Atlassian Community! If you are using the default CSAT survey in JSM then that is not possible, you can only enable it or disable it. If you using an external CSAT survey then it should be possible by using an automation that triggers the survey to be sent if the status is Done, and not for Done -…

The way we are using these two resolutions in JSM is that Declined is set when there is an approval process, so if a approver declines the request it is moved to Closed with the Declined resolution. Won't Do is used if no action is taken, for example if a user request a change to something that goes against policy, or if…

You cannot assign a screen to the create issue transition in the workflow. The create action will aways use the screen that is configured in the screen scheme (Project settings > Issues > Screens). The create screen can be changed but you will have to keep the summary on it since that is a required field to create the…

You can use updatedBy function, but you would have to specify the user, you cannot use reporter as part of the JQL.

Hi @Peter Thomas, Welcome to Atlassian Community! If you go to Board settings > Card layout there is a toggle at the bottom to enable Days in column, that will add the dots to the card.

Hi @Ron Smith, Welcome to Atlassian Community! You can download the latest copies from Atlassian Trust Center. 

Hi @Christopher Jones, Welcome to Atlassian Community! Are you expecting to get result from just project X? The way your JQL is configured it would give you any issues in project X that are not close or cancelled and have Escalate set to yes or any issues in any project that have the health set to red. Is that what you are…

Hi vaibhav.gupta@gameskraft.com, Welcome to Atlassian Community! Atlassian Intelligence should be coming to Bitbucket any day now with AI-assisted code review, the public roadmap has is listed to be available Q4 2023.

@Eugenio Onofre I am not taking about a comment field, I am talking about Forms (previously ProForma forms) that you can add to the request form anytime and have the customer fill it out. And there is no limitation on how many forms that can be added. The Form can be configured to be dynamic, so based on the options the…

Hi @Cláudia Carvalho, Welcome to Atlassian Community! The response that you got that this is not possible is incorrect. This can be done by using Forms and automation. The way it would work is that when the customer click on Request Expedite is that an automation attaches a Form to the request and then adds a comment that…

This JQL should get you the result you are looking for: project = JRA AND sprint IS EMPTY

Hi @Thomas Howard, Welcome to Atlassian Community! You cannot remove that text, that is a listing of all the request types that are part of that portal group.