Mikael Sandberg Community Champion

In its simplicity the automation would look something like this: In this example I am using the issue field condition to see if the description contains the phrase, but you could also do this with smart values.

Hi @Jade Bourdages, Welcome to Atlassian Community! In order to use the portal customers have to sign up for an account before they can submit a request. There is an option to allow anyone to create requests via email without an account but it will create a JSM only account automatically for them. 

Hi @Laura Janíčková, Welcome to Atlassian Community! When you say that you have 5 different email addresses, are you saying you have 5 aliases that are all going to the single email address for the project? If that is the case then yes, it is possible. We are using Google Workspace and our email aliases are just groups…

Hi @Swapnil, Welcome to Atlassian Community! That is a question you should ask your Jira admin and if you do not know who that is I would start with asking your IT helpdesk. This community is made up of mainly Atlassian customers and we have no access or insight to other customers instances. 

Releases represent points in time for your project, similar to fix versions. You can learn more about it here. If you are using LaunchDarkly it will use that field to add feature flags that you have either defined already or you can create new ones.

No, there is no notification type in the notification scheme that is specific for internal notes, it is the "Someone made a comment" type that controls that. If you turn that one off it will affect all comment, both internal notes and reply to customer.

Hi @Francesco Carullo MMS, Welcome to Atlassian Community! You can check if the comment is internal or not by using smart value like this:

Yes, that is possible, and you can do that with automation. In the Edit issue component select the fields you want to copy and then click on the three dot menu to the right of the field. From here select Copy and you can then change it so it copies the value from the Parent issue

Hi @Eben Chaffee, Welcome to Atlassian Community! Currently that is not possible, because the approval in JWM can only have either a preset list of users that can approve, or a user pick list field. 

The way I do it is to use tray.io and automation to get the manager and add it to a request. Tray will get the user's profile from Okta and then return that to an automation that populates the manager field on the request. This could be done directly in an automation too by doing a web request directly to Okta, and you…

The Edit Object component can only be used on an AQL branch, and you can only create the AQL branch if the rule is created from Global automation. Edit issue fields only applies to the issue, it cannot be used to edit an object. What type is the user attribute? User? If it is then you need the Atlassian Id of the user that…

It would look something like this:

You would either need an app from the Marketplace that can report on the the time spent, or upgrade to enterprise so you get access to Atlassian Analytics which allows you to report on time spent.

Then just use a JQL condition that picks up that specific subtask, something like this: issuetype = sub-task AND summary ~ "\"Account founded\"" And then use the status you want to trigger it on in the initial component.

Something like this should do it:

Yes, that can be done. You can use the rule I pointed to above and just change it to fit your use case. If any subtask should move the parent to a specific status, then just remove the condition that checks if other subtasks are in a specific status.

Original estimate and time remaining is used in the bar graph that you see in the issue detail view, in this case the time logged is 2 hours so the graph will show that you exceeded the original estimate (time remaining is a negative number in this case).

Hi @Jayda Zeller, Welcome to Atlassian Community! Time tracking is actually three fields; original estimate, time spent, and time remaining. If you want to see the total amount of time that has been logged on an issue then you should use time spent.

Sprints are not project or board specific and can be used on any issue no matter the project. So it sounds like someone picked the wrong sprint when assigning an issue to it. I always recommend that your assign issues to a sprint from the backlog on the board, that way you know that it will only be assigned to one of the…

Hi @Larissa Carvalho Santos, Welcome to Atlassian Community! Timetracker is an app that you have to add to your instance in order to use. Jira does have a built in time tracker, but it doesn't have a calendar view.

In order to get the name for the asset you need to use the attribute name in your smart value. Assuming that the name of the employee is the Name attribute then {{Employee Name.Name}} would give you that. Regarding the question regarding Software accounts, yes that is possible. All you would have to do is use the Lookup…

If you are using issue security then the reporter should be added to the security scheme, there is no need to change the permission scheme. Or if you want to make sure that request participants and the reporter can see the tickets then just add Service Project Customer - Portal Access to the security scheme.

You are comparing two different things, the first KB is talking about backing up your Confluence site and this is done from within Confluence if you go to Settings > Data Management. The second KB is about copying data between cloud instances, and this is done under admin.atlassian.com.

You cannot make a condition in the workflow to only apply to a specific issue type. The condition will apply to all issues types that are assigned to that workflow. The workflow does not know or consider the context that you have set up for custom fields.

It can be done, but it would make the automation a bit more complicated. You would have to use the date/time smart values to figure out if the last update was on a business day, and then diff that against now. Then change the schedule to only run on Mon-Fri to guarantee that now is on a business day.

Hi @Frederik, Date/time is stored as UTC in the database, you can see that if you do a API call that returns an issue, and is then calculated to the timezone that is set in the user's profile.

You need to modify you permission scheme or create a new one. By default anyone that have access to Jira would have access to all projects. So in your case I would create a new one and base the access on project roles, that way you can add the user to one of the roles in the specific project and the permission scheme would…

It is not displaying the Form, what you are seeing in the "Onboarding new employee" is the actual request form, and my guess is that the fields on the Form is linked to Jira fields so if someone fills out the request from the portal all the fields are filled out in the request form. There is a difference between request…

Hi @Daniel Serodio, Welcome to Atlassian Community! If you go to the Automation templates you will see a rule called Resolved issues due to inactivity that you can use as a start. That automation will add a comment on the request if it has stayed x number of days in the specified status and close out the request. In your…

The easiest way would be to add her as a request participants, she would then be able to view requests from the portal the same way the reporter does. This gives her access to view and comment on the request without seeing internal notes. This can be done using an automation that is triggered when the request is created.