Mikael Sandberg Community Champion

Hi @Dawn Basch, Welcome to Atlassian Community! If you are using External customers they will be added under People, and you can configure your user access settings (under admin.atlassian.com > Products) by giving the Any domains access as JSM customers, that way you do not have to manually do that for new customers. 

Hi @Madhav Gopal, Welcome to Atlassian Community! You can add/remove site admins if you go to admin.atlassian.com and click on Settings > Administrators and from there users can be added/removed. Note that only existing site admins can do this. 

Hi @Oluseye Cole, Welcome to Atlassian Community! This all depends on what the filter for your boards look like. So for board C, how do that board pick up issues? If the filter is looking for a specific label as an example, then all you would need is to add that label to the newly cloned issue. 

Yes, you can create other sub-task issue types. When you create an issue it will ask you if it should be a normal issue type or sub-task. What you cannot do is to specify that a specific sub-task can only belong to a specific issue.

Yes, if you go to admin.atlassian.com and click on Security > Data residency it will show you the location. By default you are added to the Global location, but you can select to pin it to a specific location. You can read more about data residency here.

No, delete is permanent and the only way to restore it would be from backup. This why it is important to not give the delete issue permission to a lot of users, since they could accidentally cause a lot of issues.

Use this to clear the resolution field { "fields": { "Resolution": null }}

Automations run after something happens, in this case the transition, so it would not block it. You could let the transition happen and then have an automation that checks if the owner field in the epic is set, and if not then transition the child issue back. This could also be blocked by a condition in the workflow, but…

Hi @Nate Palmer, Welcome to Atlassian Community! Go to Project settings > Customer notifications and from here you can edit the notifications that are sent out the customers. 

You can always go to Project settings > Automation to find the rules set up for the project. It could also be a global automation that you can find if you go to Settings > System > Global automation

You have to sign in, once you do the Vote for this issue is available.

Hi @Morgan Harvey, Welcome to Atlassian Community! Unfortunately that is not possible, Jira doesn't version control issues like for example Confluence does. The only option would be if you have a backup and restore that on a separate instance. 

Hi @GIACOMO CORADESCHI, Welcome to Atlassian Community! This is not possible at the moment, unless you have a separate project that the subset of users have access to. There is a suggestion to allow you to hide request types except for specific users, see JSDCLOUD-195, that you can vote on and follow. 

Correct, if the resolution field has a value Jira consider the issue as resolved. None is not an option unless you have created a resolution with that name, which is not recommended. Here is a good KB about best practices for resolution. It also tells you how to clear the resolution. What is not mentioned in the KB is that…

Hi @Sandra Antunes, Welcome to Atlassian Community! If you do not see the Save button and only the Copy filter option, that would mean that you are not the owner anymore of the filter and you do not have edit permissions on that filter. 

Short answer is no, you cannot hide request types and make them available for a subset of users. The only workaround would be to use Forms, it has a URL that you can share. But this only works if your users have access to your instance, it doesn't work for JSM portal users only. There is a suggestion to have this…

Unfortunately that is not possible. Filters can only search on issues, not project properties. 

Yes, that is possible. Just follow these steps: * Select > Manage apps. * In the menu on the left, select Advanced Roadmaps hierarchy configuration. * Select or remove hierarchy levels you want to include in your plans. * Select Save changes.

Hi @Svitlana Rekhalska, The Automation for Jira user is an app account and need access to the project in order to run automations in it. You can learn more about automations here.

You can learn more about forms here, https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

Yes, that is possible. If you go into the detailed issue view you will see a button for Add form, or you can go to the Attached forms section and click on the + sign on the right (this option is only available if you have already attached a form to the request).

Hi @Stefan Mraz, Welcome to Atlassian Community! It cannot be done via the request form, but you can add a Form to it that allows the customer to submit and you can link the fields on that form to Jira fields.

There is no solution for this in out-of-the-box Jira, the closest would be parentEpic() or linkedissue but that only searches on one level down and only from the epic level. 

Hi @syed_imon, Welcome to Atlassian Community! In order to do a nested filter to get each initiative and it's children you need an app from the Marketplace that extends JQL or that can show the hierarchy. I have used JQL Tricks and Enhanced search in the past, and I know Structure can also show the hierarchy.

Here is how you get the site id, https://confluence.atlassian.com/jirakb/how-to-find-cloud-site-id-1272283178.html

You can get the org id via this API, https://developer.atlassian.com/cloud/admin/organization/rest/api-group-orgs/#api-group-orgs I have used the site id before, but cannot remember how I got it, let me dig through my scripts and see if I can find it.

Hi @christopher.pola, The new Team field is not storing that list in the field itself, that information is coming from Teams section and you have to use the GraphQL API for teams to get the list. 

Hi @Melanie.Johnson Welcome to Atlassian Community! So if I understand this correctly you want to find existing requests that have the same value as a new one in a specific field? If so then you can do something similar to this automation: In this example the automation is looking for duplicate requests that have the same…

But since you want to send an email back to the customer they have to have either a JSM only account or non-managed account for that to work, unless their email address is in the description and you send the notification via automation. But if you want the customer to interact on the request after the initial submit they…

I don't know if for example Refined or Scroll Viewport allows you to bypass the account sign-up, and I don't know if there are any other apps that would allow it. The only thing that comes to mind is the issue collector, but it looks like that doesn't work for you.