Mikael Sandberg Community Champion

You basically have to look at the reporter's email address and then based on that use if/else condition to copy the issue to the right project. Note that you would have to do the copy in two steps, the first would create the issue in the new project and then you add the fields you want from the triggering issue to it. Once…

You may want to take a look at this community post from a couple of years ago, Widget Wednesday - Floating TOC in Confluence 

Another option if you want to use a single project for everything would be to use issue security. You would still have to use automation to set the issue security, but you would not have to copy the requests to other projects. With issue security you can lock it down so users only have access to requests that belongs to…

Hi @Serge Adam, Welcome to Atlassian Community! It can be done using automation, but you may run into the run limits pretty fast depending on how many requests you get on a monthly basis. If you do the automation route all requests would be routed to a single project, and then from there the automation would copy the…

The request list cannot be configured, basically it is wysiwyg (what you see is what you get). You would have to look at using something like Refined for JSM or one of the reporting tools that allows you to add them to the portal in order to control the request list.

Hi @Stefan Poschenrieder, Welcome to Atlassian Community! You cannot get this information from within Jira since it does not store the branch information within the issue, you would have to use the Bitbucket API, or whatever repository manager you are using, to get branches associated with your issues in the sprint. In a…

If you are using the default notification scheme the assignee, reporter and watchers will be notified when there is an update to an issue. You can also check your personal settings to make sure you get notified, just click you your avatar up in the right-hand corner and select Settings. From here you can customize when you…

Hi @Vukasin Filipovic, Welcome to Atlassian Community! You will have to clone your repository and then create the directory and files on your client and then push it back to Bitbucket. Note that you cannot create empty directories in a repository, Git do not include them in a commit. So if you need an empty folder you…

Go to Settings > Issues > Custom fields, click Create custom field and follow the on-screen instructions.

Yes, you can create a single select field with your different tiers and you can then use that as part of the JQL that controls the queue, like this: Tier I queue - tier = "Tier I" Tier II queue - tier = "Tier II"

You can use automation to do this. It would trigger on issue create and then use the send Slack notification to notify the channel that a new request has been created. Here is an example of one that we use:

Hi @Eisha Bhangu, Welcome to Atlassian Community! Yes, that is possible. The question is, should this be a manual process or automatic? In order to set the tier you can use either components, labels, or a custom field, and then have queues for each tier that filters based on the field you are using. 

This can happen if issues in your sprint is also associates with sprints on other boards. Sprints are not board/project specific, so issues can be associated with any sprint no matter the board or project. That is why I always recommend assigning issues to sprints from the backlog, that way you know it will end up in a…

This can be done, but you would have to move your attribute out from the hardware object and make it its own object and then use a reference to it in the hardware object. You can then use an assets field for the user to select the attribute. If you take a look at the IT Asset Management schema you will see an example of…

Hi Danielle, We use Kolide and Tray.io in order to import our assets in to Assets via its API. This is done twice daily. I also have other data being imported to Assets from external applications via the API. What sort of information are you looking for?

Okay so it sounds like the permissions for those two project have changed. Do you have Jira admin permissions? Do you know if the permission scheme for those two projects have changed? Maybe someone removed the Jira admin group from the admin role? If you have Jira admin permissions you can get to the project settings by…

@karim -Atlassway- And just to add, the question is for Data Center, which your app is not supporting.

No, not unless you add those fields to Hide when empty section in the issue layout. 

Here is an example of an automation that I had that linked issue that had the same ID in the description and then closed the triggering issue

This could be done with automation, for example if the email is sent to Project A and Project B then both emails would be added as request participants. You could then have an automation that does a lookup issue and search on the summary to see it if returns more than one issue. If that is the case then just create a link…

@Robert Kneip You have to separate Forms from Request forms. Form fields are only linked to Jira fields if you have made that connection. So if you have a Form attached to a request type that is not linked to any Jira issues it would look something like this: If for example the field Describe in more detail would have been…

Hi @[deleted], Welcome to Atlassian community! What type of project are they? If you go to Projects and search on them you will column for the type like this: When you say they lost access to editing, what does that mean? Editing the issues, or editing the project?

Hi @Jean-Francois Stenuit, Welcome to Atlassian Community! The short answer is no, there is no setting that would allow you to assign customer management to a specific user or group. The only setting is to allow agents to be able to manage organizations or not. 

Make sure you add .trim() to your smart value, I had a similar issue where the field was not set even though the audit log showed that the value was correct. After I added .trim() everything worked.

Make sure that the project role atlassian-addons-project-access is added to both the security levels in your issue security scheme and that it has been added to the Set Issue Security in your permission scheme for the project.

Is the new project a team-managed or company-managed project? How did you create the project, did you select from one of the templates? If you are using a company-managed project you can go to Project settings > Issues and it will show which issue type scheme the project is using. In most cases when you use one of the…

Okay, then I would recommending checking what @Marc -Devoteam- said, that it could very well be an app that has added these.

Atlassian only offer Whiteboard in Confluence, if you are seeing one for Jira that would mean that you have an app that provides that functionality. 

Task is on the same level as Story and you should be able to select it as long as the project have task added as an option in its issue type scheme. What you see when clicking on the Create issue in a plan is the Level name, not the issue type name. Once you click on Story for example you have the option to select the…

Check your transitions, especially the ones that says All. That indicate that you can move to that status from any other statuses, but what you do not see by just looking at the workflow is if someone renamed that transition. By default it gets the same name as the status, but it can be changed. You can see it if you click…