Mikael Sandberg Community Champion

Hi @Nicole.Selph, Welcome to Atlassian Community! Yes, this is something that can be done via automation and it should be fairly straightforward to do. I would trigger on field changed on the t-shirt field and then use the IF/Else condition to change the other field corresponding to the size picked. Your automation would…

Hi @Rich Ollari, Welcome to Atlassian Community! If you go to Settings > Products > Email requests there is an option to hide email signatures. Check out this KB for more information. 

You would need an app in order to do this, the default gadgets in Jira do not allow you to configure the colors. There are multiple apps in the Marketplace that can do this. We use Custom Charts and one of the reasons we selected it was the possibility to configure the chart colors.

As @Rodney D'Souza mentioned you can either set the project to be open or restricted, and this controls who can submit requests to this project by email, widget, or the portal. If you set the customer permissions to restricted you can manage the access by going to Project settings > People and the users that are listed as…

I agree with @Hana Kučerová, your OR sections of the JQL is not limiting the filter to just the projects that are specified, and that is the most likely issue that the user that you want to manage the sprints do not have permissions to do so.

Yes, that is possible. It all depends on who you give access to your project. So you could just give access to the group that also gives your customers access to Jira.

Yes, that is possible, it all depends on who you give access to your project. So you could limit you project customer to only be the group that also have access to Jira.

Not really, I know Refined has been around for a while and I used other apps from them in a previous life when I was on server/data center.

What you can do in the default portal is to limit who have access to each project, so you can control access that way, but all your customers would come to the same portal.

Hi @Kathleen Walsh, Welcome to Atlassian Community! Currently you cannot have separate portals for your projects, currently you can only have one portal. There are apps in the Marketplace that allow you to create multiple portals and customize each of them. Refined is one, and the other I know of is Theme Extensions for…

Forms in JSM started out as a separate app that was acquired by Atlassian, forms in Jira was something that the JWM team created and they were introduced about the same time I believe. I would not be surprised if combining them is something that is being looked at for the future.

If you add .jiraDate to your smart value it will convert it to the right value: {{issue.fixVersions.releaseDate.jiraDate}}

Hi @Jason Burrage, Welcome to Atlassian Community! You are correct, Forms with conditional sections are a JSM feature only (the exception is if you had ProForma Forms installed before it was added to JSM). 

Hi @Zuhair Alhussain, Welcome to Atlassian Community! ITIL defines a problem as "a cause or potential cause of one or more incidents". Incidents are the affect of a problem. So the examples you listed would all be incidents and then you would create a problem in order to investigate why these incidents happened. Check out…

Hi @Kate Morin, Welcome to Atlassian Community! Currently you cannot move the issue to the top of the backlog while creating/viewing it. The reason is that the issue do not keep a reference to which board it is on, a board is basically just a filter and that is how the issues ends up on the board. 

Yes, guests will be able to fill out the template and publish it. Guests have the same permissions as a normal user, they are just limited to a single space and can view other spaces if the anonymous access have been enabled. Check out the KB for more information. 

You have two options, one is to create a new smart value and then use the IF condition to see if the smart value is true of false. The other option is to use the IF condition and compare the two values using the smart value compare. The issue with this is that you cannot use <=, it only has less then. 

Okay, I moved the question to the right product. Unfortunately it is not possible in JWM to know which form that was used without having the user fill it out. Automation has a trigger for forms, but that only applies to forms in JSM, not Jira. The only sort of workaround would have an issue type for each form instead, and…

Hi @Dalhart Dobbs, Welcome to Atlassian Community! Are each form associated with its own request type or do you have multiple forms for a single request type? Or are you generating requests from the generic link for forms?

Yes, the edit one will work on the Create screen.

You can do the compare using smart values and numerical compare, in your case it would look something like this: {{#=}}{{issue.Contract Cost.lte({{object.Purchase Approval Limit}}){{/}} This would return true if the cost is equal or lower than the limit.

Currently the answer is no, the listing you see in each group are all the request types that you have assigned to that group. I would question why you have so many request types for application support. My guess is that you would be able to combine a lot of them into a single request type and then use Forms instead.…

Yes, this can be done by using Assets smart values. So if you want the name for the object in your two custom fields your smart value would look something like this: {{issue.Custom Asset Object Field One.Name}} 

Yes that is possible. You have two message custom field types, one that is only visible when viewing the issue and one that is only visible when creating/editing an issue.

Yes, the information is there, but it is not stored with the issue itself so you cannot use smart values for it. Jira is getting the information from Github, and it is the issue key that is linking it all together. You could use this JQL in the scheduled trigger: development[pullrequests].all >= 1 AND…

Hi @Alejandra Renteria, Welcome to Atlassian Community! You are correct regarding the smart value you are using, currently there are no smart values for the development information in an issue. What tool are you using for pull requests? Bitbucket? Github? Automation does have triggers of dev ops actions like pull request…

Hi @Oliver Dieser, Welcome to Atlassian Community! Correct, you cannot connect two accounts so they automatically see each others requests. But you can get close to it using automation that add each for the customers as request participants when one of them submit a request.

Yes, in order to create the scheme you have to be a Jira admin. The link I provided was for cloud, here is the documentation for DC, https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

Okay, so what you are looking for it editing the issue layout. If the application project is a Jira project (Software or Work Management) then just go to Project settings > Issues > Layout and from here you can move the fields from context fields (the ones on the right) to description fields. If the other project is also a…

It is possible, but you have to give them at least browse permission to the project, and then create an issue security scheme. If a user do not have access to the project you cannot share an issue with them unless you print the issue and send them the printout.