Mikael Sandberg Community Champion

I don't know what happened in this case, but you will get a warning email way before your instance will become inactive, and all you have to do it log in to it in order to extend it. Since your instance cannot be reached anymore and this has been the case since February there is no way of restoring it because you are way…

Hi @Diep Tu Minh, Welcome to Atlassian Community! If all your Jira Cloud products are on the free plan they will be deactivated after 120 days or inactivity, and then Atlassian will retain the data for another 60 days (15 days of you are on the old billing system) before being deleted. You can read more about it in this…

Hi @Deepika Venkatesan, Welcome to Atlassian Community! Do you still remember the link to the issue? If you go to that link, do you get redirected or an error? If you get an error that means that the issue was deleted and then the only way to restore it would be to restore a backup and then recover the issue from there.

No, you have to be project admin in order to manage automations, request types etc. There is no lower level admin permission that you can give someone to just get access to automations for example.

Where do you not see team? On the screen or in the issue security section? Currently you would have to maintain a group with the same members as in the team since Team cannot be selected in the issue security. There is a suggestion to have team added, see JRACLOUD-81399.

@Dan Knapton I do not think it will go away, but I do think that it will be rolled into JSM instead of its own product.

Yes, it is possible and your question is similar to this one, https://community.atlassian.com/t5/Jira-Service-Management/Configure-custom-field-quot-Team-quot-to-have-multiple-sub-teams/qaq-p/2724134. All you have to do is create a issue security scheme and then either manually set the security level on the issue or use…

Yes, that is possible and what you are looking for is called issue security. What you need to do is create a issue security scheme and then use automation to set the security level on the request based on what the customer selected in the Team field. Check out this KB for more information, Configure issue security schemes. 

Hi @Hari Krishnan, Welcome to Atlassian Community! If you go to Apps > Manage apps you will see API keys under the Xray section on the left and from there you create API tokens. See Global Settings: API Keys for more information. 

@Paul Prata Custom charts I think have a 20000 limit so your 2500 records should be fine.

@Luis Escalante I would contact Appfire support and get help from them on this matter. They are usually really fast at getting back to you.

Hi @Luis Escalante Welcome to Atlassian Community! It depends on what app you are using to sync SFDC to Jira, I know that Connector for Salesforce & Jira can sync comments, see View Salesforce comments in Jira.

The JQL used on the portal cannot be changed. What you can do is add a transition in your workflow that sets the resolution as described in this KB, Best practices on using the "Resolution" field. Another option is to create an automation that sets the resolution for you, either as a scheduled one or an manual one. 

If you look at the request in Jira, not the Portal, is the resolution set on those closed ones? The Portal filter will show them if the resolution is not set, that is how Jira determine if a request is done or not.

@Andrew You're welcome! And if you are using your own app, just make sure that you set the scope to also include chat:write for the bot.

For anyone that runs into the same issue and are using the Slack's recommended way of creating an app for incoming web hooks instead of the legacy app that Automation relies on, there is now bug logged for this, AUTO-1309. I have also added a comment to it with the workaround if using the legacy app is not possible. 

Yes, you can run a mixed environment like that, I actually have the exact same set up. We get Confluence Enterprise as part of Atlassian Together, and Jira/JSM are still on premium.

You might still be on the "old" user management interface, I just checked my instance and the invite users screen looks totally different and it allows you to enter external users, not just managed ones. 

Yes, you are able to set authentication policies for external users that are not synced from an identity provider, and it allows you to force two-step verification, password requirements, etc. Check out this KB about authentication policies for more information.

Hi @Vijay Simha, Welcome to Atlassian Community! You will have to contact your admin for Confluence, if you do not know who that is I would start by asking your IT help desk. You ended up here on the community because of a link on the log in page, but this is a public community mainly made up of Atlassian customers and as…

Hi @Andrew, Do you still looking for a solution for this? If so, are you using the legacy Incoming webhooks or did you follow Slack's recommendation and created your own app? I am running into the same issue and have discovered that the issue is related to which app you are using. It looks like automation is expecting you…

Okay, I would consider redoing your automation and see if that helps. I just tested in my sandbox using both the {{smart values}} condition that you are using and the If/Else condition and in both cases the automation worked as expected and passes the condition. Here is what those two looks like: Smart value condition…

No, you do not have to enable it on JSM, all you have to do is add it first in your rule after the trigger component and set to something like this: Once your automation runs, this log action will add the data to the Audit log of the rule and you can then go a check to make sure that the {{comment.body}} has the value that…

You have to use POST, not PUT with the endpoint, here is the documentation for that endpoint. 

Hi @Georgia Stangel, Welcome to Atlassian Community! I would recommend that you add a log action at the beginning of your rule to make sure that {{comment.body}} has the value you are looking for and then go from there. 

Your post call should go to rest/servicedeskapi/organization and then in your body you will add the data. Something like this in Postman:

@Daniel Prado Rodriguez I just noticed that the article is for community leaders only, but @Ned Lindau is the one who wrote it and should be able to help you opt out of the new flow if possible.

I have never used Talend so cannot say if it has a feature that would allow you to run collections. But if it has a loop feature then you should be able to do it.

Hi @Shabana Wollin, Welcome to Atlassian Community! The endpoint only except a single organization as the payload, so the error you get is expected. What you can do is use something like Postman which allows you to run a collection with imported data.