Mikael Sandberg Community Champion

Team-managed boards cannot be deleted without deleting the project. the board is integrated with the workflow and the only way to manage the workflow is from within the board.

@William Fanning Is the software project a team-managed one? Boards can only include company-managed projects.

What type of project are you using? Business project or Software? You can see what type it is by going to Projects > View all projects. Boards can only include Jira software and Jira Service Management project at the moment.

Hi @Daniel Donato, Welcome to Atlassian Community! Have you clicked on Back to project, the board view should be on the main project navigation screen.

In order for a request to be visible in the portal you have to set the request type field. This cannot be done as part of the create issue, instead you have to create the issue and then use the branch Most recently created issue and then set the request type.

Okay, your question ended up in the wrong collection then. The time stamps that you are trying to set are related to time tracking, not SLAs. So are you trying to use time tracking as some sort of SLA? The error you get on the end time is expected since the log work does not allow you to set a future date in it. In order…

Hi @Karen Krabbenhoft, Welcome to Atlassian Community! The only OOB solution is the one that allows you to import assets into JSM and Assets. For anything else you would need one of the app in the Marketplace that can sync between the two or the integration that SNow offer, but that one you have to pay for as well. 

Hi @David Naylor Welcome to Atlassian Community! You do not have to use automation to do this, all you have to do is go and change the calendar used by the SLA so that the calendar is not counting the weekend. Here is an example of the 9-5 workday calendar If a request is created outside of the defined times the SLA will…

You would need an app in order to do this. I can recommend Custom Charts, it has a simple query gadget that can be added and linked to the charts which allows you to select different fields to filter on. There are also other apps in the Marketplace that can do this.

Hi @Robson Alves Domingos, Welcome to Atlassian Community! You can change the approvers field by doing a bulk update on the requests that needs to be changed. Another option that I heard about at Team 24 was to use Assets as a way of keeping track of when people are OOO and who the alternate approver would be. You would…

The only branch you can use when using the edit object attributes is the AQL one. so in your case remove the lookup objects and the smart value branch and replace it with Branch on AQL. You can then run actions on the objects returned by the AQL.

You can extract it using smart values. For example if your description look something like this: Application access to: Jira Then you can extract Jira from that using a smart value like this: {{issue.description.match("Application access to: (.*)").trim()}}

Yes, that is possible, have a look at this article that describe how you can create a dynamic looping in an automation.

Hi @Gillian Rodricks, Welcome to Atlassian Community! JSM only has one portal where you as a customer goes and will see all the projects that you have access to. So if a customer only have access to one project that is what they will see when going to the portal, nothing else. If you want to separate the two projects to…

One thing that you could try is convert the sprint start date, which looks like it is a text converted date, to a date format like this: {{issue.Sprint.startDate.toDate}}

@Monica Application is a field on the request type, it is connected to an Assets object schema that contains all the apps that can be requested through this automated process.

@Sorin Vasilescu It is really easy to work around it. In my previous life we had the option to put the issue in a "draft" status so that the user could come back and add more data before officially submit it. Draft was the initial status and issues were automatically transitioned to the next status unless they selected…

Hi @Vishal Patel, Welcome to Atlassian Community! By product, do you mean that you have a custom field called product? It would be good if you added a bit more context around what you want to achieve, and maybe add a screenshot as well. If you have a custom field called product you can modify the values in it by going to…

Hi @Bruno Leite Cervantes Welcome to Atlassian Community! Have you tried using one if the other formats to compare the dates instead of using the format? Like jiraDate or jqlDate?

Hi @Douglas Alves, Welcome to Atlassian Community! If you use the JSM endpoint for Create customer request you can select who the reporter should be by using raiseOnBehalfOf.

I would keep the expected uptime as an attribute on the object and then use a request type, for example incident or outage, that is associated with the application object. You can then use the created and resolved date/time of those requests to get the outage time and then get the daily average of uptime. You would need…

Hi @Dave Trevino, Welcome to Atlassian Community! You should be able to do something like this in JSM using Assets. Each object would be the application and you can have the expected uptime and other information about it as attributes on the object. You can then for example heartbeats or integrations to find out if an…

Hi @George Hendrick, Welcome to Atlassian Community! You can achieve this by using an automation, in its simplicity it would looks something like this:

Okay, so it sounds like there might be a whitespace or something in the payload that is causing the lookup table to not return the Atlassian Id. Depending on how big your team is you may want to use the if/else condition and the smart value compare instead. You could then use {{webhookData.payload.agents.name}} and use the…

Are you able to get the email address of the assignee from the chat tool? Have you done a log action to see that data is returned from the lookup table? If it is returning the Atlassian Id of the user then it should work to set the assignee. I am using lookup table to collect data about the reporter that we are using for…

Hi @Laura Susana Vasquez Rueda, Welcome to Atlassian Community! Can you export your issues in Open Project to a csv file? If that is the case then you can use the csv importer in Jira, either after you have created a project or as part of creating the project. If you do it as part of creating the project you can use the…

You could do a web request to Find users endpoint instead of using a lookup table. The endpoint can search both on displayName and emailAddress.

Is the lookup returning the agent based on the webhookData? If not, could it be the case that you have a white space in the result from the webhookData for the assignee? If you add .trim does that change anything?

Something like this would do it: Note that this assumes that the reply would look something like this: Assignee: Mikael You could of course use a different format, just note that the web request to get the user and the Atlassian Id can only query on displayName or emailAddress. When I use that end point I always search on…

Hi @Jesse Mrozowski, Welcome to Atlassian Community! You could do this via automation by parsing out the comment from the project lead and then use web requests to get the Atlassian Id of the user that should be the assignee.