Mikael Sandberg Community Champion

The way your rule is configured it assumes that the issue that you are creating already have child issues linked to it. Is that the case? Normally you create the parent first and then add child issues to it.

Hi @Michael Labrecque-Jessen, Welcome to Atlassian Community! There is no option to limit the returned result from your JQL, one option besides the API calls would be to create a version of dynamic looping as described in this article. Instead of using the value from the issue you could have a smart value that sets it,…

Hi @Luis Andino Rodriguez, Welcome to Atlassian Community! Since you are on the Premium plan of JSM you have access to Opsgenie which has on-call schedules that can be used for this. If you have not used Opsgenie so far I would recommend that you migrate to the new UI for operations in JSM, this will allow you to access…

Could you explain a bit more of what you are trying to do? All forms that have been created in the project should be located under Forms Once a user has submitted an issue using the form the issue should show up under the Board, List, Calendar and Timeline views. You can find the documentation for forms here.

One thing to check is to see if the customer has any extensions installed that could interfere with the Portal. Does the same thing happens in an incognito window?

Yes, currently it is only possible to do with pre-created sections based on what was selected in the first dropdown. If you are on the Premium plan or higher you could use Assets and then control what is available in dropdown 2 and user picker based on what is select in dropdown 1. Assets support filter issue scope to…

However told you that you need to add hours or story points is wrong. Yes, story points or hours can be used to determine how much effort it take to do that particular issue, but it is not a requirement. Here is a blog post from one of Atlassian's partners that goes over the how. Work management have a board that allows…

Hi @Darby Kim, Welcome to Atlassian Community! Permission scheme is what will do this for you. You would have to modify the existing one that your projects are using and limit who can browse the project at least. I would recommend that you use a project role instead of a group, that way you can control who have access to a…

Hi @Nick Chhabra, Welcome to Atlassian Community! In you case I would recommend either Jira (which is the new name for Jira Software and Jira Work Management) or Trello. Jira has Work Management project templates that would work for you and I am pretty sure you can find a template in Trello that can do this as well. 

Hi @Tamir, Welcome to Atlassian Community! If you go to support.atlassian.com and select My account from the dropdown and then follow the link it will allow you to create a ticket with the account team.

Yes, that is possible. What you need to do is set the cardinality to unlimited, similar to what I have done for the attribute catalog:

Hi @Andrew O_Connell, Welcome to Atlassian Community! Have a look at this KB on how to change the order. Basically what you do is add the opsbar-sequence property to each transition and give it a number. It is recommended that you start with 0 and then increase it by 10 for each transition. This would allow you to add new…

What is the value returned for the Managers field? If you add a log action in your automation and set it to {{issue.Manager}} you can verify that it returns the Atlassian Id or not.

Assuming that the Employee's manager field is a user picker field, the all you would have to do in the automation to set the assignee would be to use the smart value for the manager field like this: {{issue.Employee's manager}} Or you can use the custom field Id like this: {{issue.customfield_XXXXX}}

The reports available out-of-the-box depends on what project template you used when you created the project. As you have discovered your ITSM project has different reports from your other projects. You can always create a new report if you go to the project and under Reports select New report. Check out this KB for more…

Currently you cannot change the URL nor can you have multiple portals. If you are on Premium or Enterprise plan then you will soon be able to have multiple portals as announced here.

Hi @Matt Sullivan, Welcome to Atlassian Community! In order to set an Asset object field you have to use AQL, so you would have to use something like this "Serial Number" LIKE {{object.Serial Number}} in order to set that field. {{object}} is what is being returned by the AQL branch, and it can return up to 50 objects so…

Hi @Vincent T., Welcome to Atlassian Community! In the new workflow editor not all conditions/validators/post functions are are available as indicated in the banner at the top of the editor. If you switch back to the old editor you will find the condition that you are looking for.

If you are using the new editor it is much easier to remove statuses, it doesn't require the workflow to be inactive when you do it. The KB @Ingo Volkhausen only applies if you are using the old workflow editor.

You can get to the template if you click Projects > Create project, and select Human resources.

Hi @Chrissi Barton, Welcome to Atlassian Community! Here is a template for Performance reviews in Jira, and it gives you a quick overview what's included in the template.

The short answer is no, you cannot base the access in Assets based on an attribute value. Currently the only option to set the access is on the object schema level.

Hi @Elizabeth Philip, Welcome to Atlassian Community! Is testing notes a paragraph custom field that you have added? If you are looking to make it a rich text editor so that you can add images as part of the text then you need to go to Project settings > Issues > Fields. Click on the pencil to edit the field configuration,…

Also note that the apps listed under a user's profile will list all apps from all the instances that they have access to. In my case I have access to three different instances and will see apps from all three under Connected apps.

Hi @Inna Mysyluk, Welcome to Atlassian Community! What you see is expected. Apps listed under Manage apps are only the once that have been installed from the Marketplace, these can only be installed by product admins. Apps that are listed under a user's profile can be any app that is interacting with your instance using…

Okay, if the atlassian-addons-project-access is the only one that have Manage sprints then you would need to update the permission scheme to at least also include Administrators. This is the default settings:

Hi @Elena Papa, Welcome to Atlassian Community! What does your filter that the board uses look like? Is it only including the two projects in question or is it broader then that? In order to create sprints you need to have that permission in all projects that the filter is considering, so if the filter is too broad it…

Ahh, that has changed...

Hi @Maneendra Kasyap Sanagavarapu, Welcome to Atlassian Community! You are better off asking your IT team this question, the community is mainly made up of Atlassian customers and as such we do not have access to other customers instances. 

Hi @Tudor Tofan, Welcome to Atlassian Community! What type is the attribute? User? If that is the case and it accept multiple values then you have to use a branch so that you can iterate over each user in the attribute, similar to this branch that I use to set Business Approvers: I would…