Mikael Sandberg Community Champion

Hi @Gert Bresler, Welcome to Atlassian Community! If a free instance is not used for 3 months it will be suspended and then deleted if it still inactive 6 months after that. Please refer to FAQ for more information. If you are still within the 6 months you can contact Atlassian (use the link in the FAQ) to reactivate the…

Hi @Dennis Baader, Welcome to Atlassian Community! Currently you can only hide the project as @Sreenivasaraju P pointed out. You other option would be to limit who have access to the project. But completely hide the project from the portal is not possible. After all, the portal is a central part of a JSM project, that is…

Hi @Didier BELLETICH, Welcome to Atlassian Community! Currently it is not possible to add a form in a Software project. Forms are currently only available in Work Management projects, but hopefully as part of the merge of Software and Work Management it will be available in the future.

The short answer is that you can't. The progress report is based on the three status categories (To Do, In Progress, and Done). These are predefined and cannot be changed. The only thing you can do on the status level is change the category that the status belong to.

It depends, the default is Jira field and the Approvers field. If you pick Affected services you have to create the service and set the approvers there and have the Affected services field on the request. Normally you only use the Affected services on changes and Incidents.

You can control the number of approvers needed if you go into the workflow, select the status that has the approval step on it and then Edit on the approval step: Please note that you have to open the workflow in the old editor, the new one currently do not have access to the approval step.

Hi @John Wagenman Welcome to Atlassian Community! You can always get the Atlassian Id of the user and then use that in a JQL or automation to get issues that they are request participants on. The Id can either be retrieved manually bo going to the user's profile, the Id will be part of the URL, or you can use the Finder…

SLAs can only be paused or restarted, you cannot say take remaining time of the SLA and add 30 days when it moves to backlog. You can only set it up so that when it is moved to backlog and it is already started, then you can either pause it, restart it, or have a goal that sets the SLA to something else like my example…

Hi @Kathleen Hipsher, Welcome to Atlassian Community! This looks to be something that you should bring up with your Jira admin, this community is mainly made up of Atlassian customers and as such we do not have access to other customers instances. If you do not know who your Jira admin is I would start by contacting your…

In order for the customer/reporter to get the customer notification and be able to see the request from the portal you have to set the request type. If you are using the create issue in an automation would then have to use the branch "most recently created issue" in order to set the request type, or you can use the "Create…

You cannot set the SLA via a post function or an automation. You have to go to Project settings > SLAs and set it up from there. In this case you are looking to set a rule that set the SLA to 30 days if the status = Backlog.

Hi @Ylan Muller, Welcome to Atlassian Community! Yes, this is possible, and what you want to do is create a global smart value that is set outside of the if/else branch, you can then reuse that smart value in the if/else to give it different values. Check out this article for more information. 

You cannot use sub-groups within the portal groups, but you now have the option to limit request types by going to the request type and click on the padlock to set the restriction. Another option would be to not assign your request types to a portal group that you do not want to be visible on the Portal. You would still be…

No, nothing else is needed to remove that message. Our usage of Opsgenie was limited to just the on-call scheduling, we use that to assign requests which I wrote an article about.

Hi @Moses Manzi, Welcome to Atlassian Community! You can do this with a scheduled automation and then have a object lookup that looks for the renewal date, compare it to now and if the date is within a specific time period send the email. Something like this should do it:

Hi @YOGESH BHANDARI, Welcome to Atlassian Community! Check your project permissions and make sure that you are allowing users to View Development tools

The logs are now located under Project settings > Emailed requests, it was moved there as part of the new feature that allows you to have multiple email addresses for the single project. 

I completed the move to the new JSM Operations UI a couple of weeks ago. The "start your move" alert was shown until I completed the move by disabling Opsgenie. 

The question is about Forms, does Unito sync form answers to Google? If not then Unito is not an option.

No, that is it only way to do it.

Portal settings is found if you go to the portal and then click on you avatar

Yes, that is possible, and you do that by creating different workflows and associate them with the issue types. Have a look at this guide that will give you an overview of how workflows work.

You can either download the form answers manually in xlsx format, or you can use the REST API for forms to get the answers. You can find the documentation for the API here.

Hi @ckopanon, Welcome to Atlassian Community! The price for Team 25 hasn't been released yet, that usually happens about 4 months before the conference. And it all depends on when you register as well, this year I believe the early registration started at $699. 

That is expected, but you would not be able to use the project without the right license.

And don’t get me wrong, affected services and on-schedule works perfectly with Incident management as long as you only have one person that is on-call at the time. And you could set the assignee based on who acknowledge the alert, but for service requests, like peripheral requests or password reset, you normally don’t…

Hi @Rimantas Andrulevičius as I mentioned above, setting the assignee using the on-call responder component In automation currently only works if you have one person on-call at the time. If you have multiple people on-call at the same time the component will always pick the person in the on-call list. This is the reason…

Any of the project templates listed when you click on Service management are JSM projects and would require a JSM license. Customers do not require a license in order to access the help portal and submit requests. All the ones listed under Software development and Work management at Jira projects and requires a Jira…

The question you should ask is, do your JSM agents need access to Jira projects? If the answer is no, then they do not need a Jira license. If they only need agent access in JSM then that is the only license they need. For your second question, if you remove Jira license from a user with a JSM license they will no longer…

But you cannot control the order of when the automation is triggered when you use the create issue trigger. You can work around that by using the incoming webhook trigger instead in the above automation, and then use web request in the other automaton to trigger it.